Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone! Can anyone suggest any options to remove duplicate information about closing a request? Context: There are two statuses in the Done category in the workflow. Each of the statuses app...
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I am trying to do JSM with NagiosXi Integration Resouces: https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4259967/Integrate+with+Nagios+XI Whenever I tried to install Jira Edge...
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when open the dashboard,getting error "We can't show that dashboard,someone may have deleted it,rename it,or you don't have access, Error code:403"
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Is there a way to speed up replies to tickets created? Ours seem to take a few minutes to appear to clients when logging a new ticket in our system. We would like to speed this up if possible.
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When a new ticket is created for a very specific request type, there is a custom drop down field with 3 options. Is it possible to on creation of a new request for a label to be added referenc...
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I would like to automatically calculate the time elapsed from issue creation to resolution in Jira Service Management. When the issue status changes to "Resolved", I want to calculate the time diffe...
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Dear atlassian team, We would like to ask for your help that our admin account rnimol@nbc.org.kh of domain : https://nbc-payments.atlassian.net/ cannot login (stuck at two way a...
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Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connect
RATE_LIMITED 26/Jun/25 7:09 PM 27/Jun/25 12:03 PM Retrying in 1440 minutes - Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connection [9])
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Hello, I have a form that uses custom fields (single selector) to select multiple people in assigned roles (agent 1, agent 2, agent 3), and an automation that creates work items for each agent select...
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Does anybody know how technically exactly Jira Service Management integrates with Microsoft 365 mailboxes? Which OAuth grant type is used and if it somehow tied to the machine the integration was set...
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Hello, I noticed that one of the Projects on my instance allows you to reply in line to comments (threaded comments). This Project is a Software Project. There is no Marketplace ...
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I have a team-managed project with a very complicated workflow, so I set up another company-managed project so that customers can submit tickets and have them cloned to the team-managed project. Rece...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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There is a disclaimer in the documentation for Jira Public forms stating that "they are being rolled out. your experience may not be the same." We are unable to make forms public, despite the fact t...
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Goal: I am trying to set up our automation rule to NOT move our project tickets to "In Progress" when the linked Dev ticket moves to In Progress, but rather move it to "Development in Progress." Read...
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I have a custom Approvers field that is a multi-select allowing to choose multiple JIRA users. I wanted to offer any Approver a way to list all the tickets they need to approve. Sadly `"Approvers[...
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Hi, I'm trying to access our Jira Service Management customer portal and user Gide, but I keep getting a "No access" message saying that my account (maya.h@accsense.io) doesn’t have permission. ...
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Hello, When I am creating a filter and selecting columns the box is to far down on my screen and I cannot click the done button. Is there a valid shortcut key for this or how can I see it? ...
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Olá a todos, Estou precisando atualizar nossa sandbox do Jira/Confluence (ou criar uma nova, dependendo do cenário), e minha principal dúvida é sobre a melhor forma de levar os objetos e con...
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Hello, when jira processes e-mails, it marks them as read. The problem with that is, rejected mails also will be marked as read. In that case we don't really know which mails should be revie...
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when we sent email with jira number in subject , email content will be automatically update in jira projects change number. Now it was broken
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Hello The situation: We have an Assets Schema with 300+ objects in it. For object we have a Confluence page. A new Confluence page is created when a new Object is created using Jira Automation...
- Question
- assets
- automation
- cloud
- jira
- jira-automation
- +2 more tags...
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Description: We're experiencing an issue where PDF attachments in Jira Service Desk comments are not opening properly in Chrome. Users can access the attachments through the main attachments section...
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...bsp; I found this error: DISABLED BY SYSTEM FLAG Mail fetching was disabled with the -Datlassian.mail.fetchdisabled=true or -Datlassian.mail.popdisabled=true JVM argument before J...
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Hi, In my company, we used JSM in Standard plan, and we were using the Teams connection to receive some notifications (which was working well). We just upgraded our instance to Premium, and I'd like...
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