Community resources
Community resources
Community resources
Jira Service Management
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Administrator of Service Desk Team is trying to assign a new team member (with role - Service Desk Team) to a task, but can't do it. There is an error window "We couldn't update the Assignee value"....
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Tl;dr: Sign up now to access Rovo Service and try AI-generated onboarding to help your HR teams make every new hire feel organised and supported. Hi everyone! We’re excited to offer you early acc...
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Currently replies to customers and notifications to customers are being sent from jira@ourtenant.atlassian.net instead of itsupport@ourdomain.com.au - Is there anyway, if so how, on setting up so it ...
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Hello. I was successfully using JSM. At some point the confluence, Jira, and JSM apps on my site became inactive so I reactivated them. I can see Jira and Confluence. I can also see the spaces origin...
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👋 Hi Atlassian Community! Are you using Jira Service Management? We'd love to hear about it! Share your experience on Gartner Peer Insights - it only takes 10 minutes, it's anonymous, and you'll...
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Context: There is a task in a Jira Software project. There is a service request in a JSM project. They are linked. The JSW task "is the delivery ticket for" the service request. The JSM service...
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We are moving a JSM request type from one project to another. However, we are finding that a lot of users built their dashboard JQL with the request type name and project, like Get H...
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MiCC Cases not moving from Resolved to Closed after 30days. where and how to make changes could you please help me out on this.
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Hi, we have imported 300 assets incorrectly into Tablets, when they should have gone under Phones. We have tried to change the Type of Device, but it still shows as Tablets, which is incorrect...
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Hello I want to add a gadget to manager dashboard that shows tickets by organizations. Something like Two dimenstional filter or something else that lists top5 or top 10 organizations. &...
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Hi Community! During an incident, your priority is fixing the problem—not spending precious minutes drafting the perfect update or hunting for the right stakeholders. We’re excited to announce that...
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Hi all, I'm currently preparing and testing the JSM Portal, agents, and scenarios. It's quite impressive. In our organization, we always limit the data displayed on the screen to only the necessary...
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Hi All, We are currently setting up our Jira Service Management space, and we are wanting to setup a branded email address. I have setup a Shared Mailbox in Microsoft Exchange Admin center, and woul...
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I have free plans for a couple of apps, such as JSM, Jira, and Confluence. I have not logged into the apps for at least a month. I can successfully log into my account but cannot launch any of the ap...
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I can't seem to find any hard documentation giving us the answer, so maybe someone else will know. If we send a task through an approval workflow more than once, do we need to clear any sort o...
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...ut that the new customer portal on CSM cannot be used anonymously, I mean our customers cannot raise a ticket without registering to the portal. Is that true? On our old JSM customer portal a c...
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I have created a free jira instance and it asked for providing comments to request app.I did not receive any further updates on approval or rejection.How many days doe sit take for the same. ...
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I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
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Hi, we have Jira SM. Is there a way to auto-assign tickets to analysts based on weighting and to switch those individuals' queues off if they are on sick leave, etc.? It was something we could do wh...
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Is it possible to receive a single link instead of individual document links? A link that replicates the ‘Download All’ button on the website and downloads the documents as a ZIP file? This would be ...
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In one of our JSM projects we are using the atlassian team field to route tickets into queues. So if you select the marketing team for example it'll add that ticket to the marketing queue. The issue ...
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Hi, in the personal request overview of our external customer, he sees the statuses of other internal test projects in portal. Is this solely because of the globally shared customer li...
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I would like to build playbooks for all our common processes and help enforce agents use the playbooks. I would ideally be able to JQL for all items where no playbook was completed. This will help me...
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Hello, Is there a way to hide email signatures that are showing as a table in JSM? Example: <Name>, <Title> &...
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I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941 In the bottom left I also see a message 'Something...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |