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Jira Service Management
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We have created a test JSM project to use for internal support and connected it to a Virtual Agent and Knowledgebase. Most of the time it works fine, but lately the Slack integration has not been ...
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Hi! We run a brokering service that strongly depends on third-party integrations. Currently we run a Customer Support project to address any customer initiated tickets. How should we track our int...
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We have a few cloud JSM projects we need to move to another instance. I've read on this page that Atlassian user accounts will migrate across. https://support.atlassian.com/organization-administrat...
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Hello everyone, I’d like to ask if anyone here has recently completed a migration from ServiceNow to Jira Service Management (Cloud). In my case, the scope involves around 150,000 tickets to be mig...
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We have recently upgraded to Jira Service Management Premium. We have 2 Service Projects under that, but its hard to understand if we are charged per Service Project (which i believed we would be) or...
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I have a form that our agents use to capture vital change control details. We want our customers to view the information on the form but not to edit any of the details. How do we get the form onto th...
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Hello Support. We have JIRA and Service management. Some projects use SR, Inc, Problem and changes. will the upcoming change of October 16 2025 change anything? Will the end user be able to open a ch...
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Hi! I have encountered the following issues: - The button to close a task seems to have moved and I can't find it now. - If I start typing the description of a task, switch to a different tab, and...
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Hello all, We are facing an issue while trying to sync a JSM project from our Jira Data Center (on-prem) to Jira Cloud as part of a migration process. The problem concerns three specific f...
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We use a single Jira Service Management (JSM) instance to support all of our customers. One customer has requested some custom fields that need to be available on the customer portal when they raise ...
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Hi there, We have a couple of different projects under one JSM instance, there is a requirement for work items in one project to sometimes be copied and linked to a new item in another proje...
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Hi there. It’s a simple and common requirement, and I haven’t found a way to implement it in Jira. I have an object type called “Employee” with approximately 2,000 objects. I have an Asset custom ...
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🌟 Journeys now in features for all Premium & Enterprise customers We’re thrilled to announce a recent update, Journeys will be available in Features for all Jira Service Management Premium and...
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This must be doable: give an external vendor access to specific work items in one project. Nothing m
I'm at my wits' end here. This must be f'ing doable but I can't for the life of me figure out how. So, please let me know if I'm asking for something impossible or unreasonable. The title says it al...
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Jira and Confluence automatically changes my single quotes to smart/curly ones if it detects a known contraction word and therefore infers that I want an apostrophe. So it changes "don't" to "don’t",...
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Hi How do i disable this "helpful text" telling me things I know and blocking me from selecting assignee? "This work item bla blah..." is hovering directly over where I am supposed to click to ...
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Our development team is looking to perform our first .NET based integration with Jira in order to create tickets for a Service Desk project. As such I am writing an initial Hello World style Azure Fu...
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Hello Community, we are encountering a strange issue in Jira Service Management: In the Agent view, when adding or viewing comments on a ticket, the timestamp shows the correct hour and minutes. B...
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Is it possible that the main ticket can only be closed when all subtasks are closed? Because currently, for example, we can create a change/task with subtasks, but then we can close the main ticket e...
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I’d like to configure Jira Service Management so that email inquiries from users not yet registered as customers are automatically added as customers via self sign-up, and every email inquiry is conv...
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How can we transfer attachments from JSM to JPD using automation? We're using Jira Service Management (JSM) to intake ideas and pushing them into Jira Product Discovery (JPD) via automation. Current...
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I've heard the limits on canned responses are 250 Shared, 100 Personal. For the 100 personal, is that per person or across the project? That is, if I create 100 personal responses does that me...
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Subject: Feature Request: Confluence Comala Workflow Dates in Jira Calendar Hi team, I'd like to open a request for a new feature. Is it possible to create an automation that allows us to see Coma...
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Hello community, We have 1 portal and 1 email that's connected to the portal: support@company.com. We have it configured so customers in approved domains can either create a portal accou...
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Pessoal, boa tarde! Criei uma status chamado "pausado" para pausar a contagem do SLA. Exemplo: estou aguardando um retorno do cliente e coloco o item no status "pausado". Após receber o retorno do c...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |