Community resources
Community resources
Jira Service Management
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We are looking to setup new workflows for a project and the owner of the project wants to know if we apply the new workflow to the project that will update in the existing tickets as well. Specifical...
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I would like to create some kind of automation where whenever a specific ticket gets created in JSM that a specific user becomes a watcher automatically. Is that possible and if we can add some kind ...
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Hello community! I'm creating a project in a JSM instance and have configured the SLA as follows: "Ticket category" = "Service requests" OR "Ticket category" = Incidents And the priority is: High...
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We have Ansible in our environment but are curious what uses might work better through Jira Edge Connect. Looking for any existing examples of common repeatable actions the community has in place.
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Evertime a client answers my email the respond won't' appear as a jira coment, but when I or someone in the team does it, it works. I tried to change the incomming email settings, but it still not w...
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I have admin rights to JSM, and reviewed the instructions to do this task, I am not finding the option for portal only customers to get to the option to Edit Full name.
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Where can I open a ticket in Atlassian for a problem in Jira service mangement?
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Hello all, I have noticed new set of JSM automation actions for Slack channel, and am exploring it. I tried to use this action Add members to Slack channel by selecting the users...
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Dear community, normally I am sending an outlook email from a defined email sender and jira creates a ticket. Since now this function doesn't create tickets anymore. If I change the sender, it work...
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We have set up email ticket intake for ticket creation from xxxxx@xxxxglobal.com to xxxx@assembly-tech.atlassian.net. Requesters can submit a ticket, but when the helpdesk replies to a requestor, th...
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Hi Community, We are migrating from the deprecated /rest/api/3/search endpoint (Basic Auth + API token) to the new /rest/api/3/jql/search endpoint which requires OAuth 2.0 granular scope...
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Hello Atlassian Support, In the past 1–2 weeks we have noticed a change in how Jira Cloud handles image attachments when printing or exporting issues. This is seriously impacting our workflows becau...
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My company wants to use JSM (Jira service management) as a paid product but we have some queries and we want a live demo session of the product to have a better understanding of the product.
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Мне необходимо реализовать следующий функционал: Задача создается в определенном проекте, например, назначается руководителю, руководитель создает связанную задачу или копию задачи в проект к исполня...
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Hi, I have a problem with the pagination in the knowledge base configuration. If I want to go to the second or next page I get an error. A page reload does not resolve the problem. Is this issue alr...
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Hi guys, Can project be recovered if it's deleted in the trash?
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We’re excited to share that you can integrate Rovo Dev CLI with 3P observability MCPs making it easier than ever for teams to investigate alerts and perform automated root cause analysis (R...
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Hello, I have a device management solution (MDM). I want service requests to be created in Jira Service Management in response to critical incidents reported by my MDM. I believe creati...
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Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
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Good day I hope you are all well. I am looking for a solution whereby I can set Work Item attributes based on the selected Service without using Automations. For Example Set the Approver G...
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We have Xray cloud instance and noticed that upon generating the traceability report, the tasks that have a parent (which is in another project and is an issue type Feature) are not listed at all. W...
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I am auditing various configurations in our environment and came across something that I've not seen before, where it appears that there are duplicates of certain fields. This doesn't appear in all f...
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Hi all, I have received this message (pic below) that ROVO is activated for our organization. First I would like to know: who was the person which activate ROVO? How to find it out? when...
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I am trying to automate adding a customer to a project post approval. icedeskapi/servicedesk/16/customer The POST failes with Invalid request payload. Refer to the REST API documentation and...
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I want to add new fields on the linked issue screen, but i cant find a way to do it on jsm. I notice this feature is possible on a software project, is there a way to activate it on jsm? It's...
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Atlassian Community Events
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| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |