Community resources
Community resources
Community resources
Jira Service Management
-
Hi all, We use one Incident request type which then splits the type of incident based on Service. We would very much not want to create an Incident Request Type for every Service we have. With th...
-
Using Jira 9.12/JSM 5.12 Data Center I have set up an Asset Schema with Objects. In Object Configuration for one of the Objects I have added an Attribute of type User. I want to specify User Gr...
- Question
- assets
- data-center
- jira-service-management
-
And now we have no way to log back in as super admin and make changes. I don't see anyway to get in touch with a human. Anyone know any tricks or no publicized emails to create a real support request?
-
I want to make Team a picker on a form but don't see it showing up. This is for a portal request and we have made the field available. I know the best practice is to have the team select based on wha...
-
Hello, I'm trying to copy over issues from our prod instance to a staging instance (both are data center JSM) by doing a csv export from prod and csv import to data center. Wondering if there is a w...
-
How do I create an automation that adds an internal comment to all tickets that are more than 30 days from ticket creation?
-
With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how At...
-
Hi everyone, I was able to find a couple of articles around what I believe to be the same topic, but I'm not sure any answered my question. Hopefully someone reading this can provide me some...
-
We've successfully setup MS Teams Chat for Incidents, but it doesn't appear to be working for Tasks. Just wondering if it is possible.
-
Jira Service Management not filtering automatic reply emails. So, I get dozens of new service requests each day created for inbound emails that are actually "out of office" replies form our users. ...
-
...an provide. Specifically we have Human Capital Services, Financial Management, Quality Management Services, General Support, Information Security, Workplace Services, Public Affairs Services and I...
-
We have put our customers in our SSO group and now when our customers go to our customer portal, they have to log in with a verification code, so they have to register properly first. Is that normal?...
-
I am trying to integrate my Jira Service Management with Amazon Security Hub. I have followed the various steps; however, no new issues are being raised. I can see that Amazon SQS is getting new mes...
-
Good Day Atlassian, Once again you spring another irritation on us admins ! Why on earth does the Virtual Service Agent box appear on the portals by default even when we have not made it active...
-
My organisation is using JSM for service requests but we are not able to use the portal due to some internal limitations. When you click "Create" at the top of the screen, you are able to enter a new...
-
For some reason, I plan to use two smartphones, one iPhone and one Andriod Phone, as my 2FA with the APP "DUO." The current 2FA smartphone is an iPhone, so how do you add an Android phone as the sec...
-
The customers directory in Service Management projects only allows to search for customer names (or e-mail-address if custom hasn't registered yet). We would like to search/filter for customers by c...
-
We frequently run into exception cases where we succesfully close a JSM ticket but then the Partner replies with something like "all works now, thanks for the help". Because this is a comment by the ...
-
I am unable to provide the screenshot, but the error messages " We're having trouble. Check your connection and try again " shows up whenever I try to create Organization in Customer tab.
-
Mails from Id (jira@itmumbai.atlassian.net) are not getting delivered to users. Kindly check and confirm please as if there is any blocking or so.
-
I may be missing something here but I don't see an option to be able to make an Asset field Mandatory. The only one that seems to be mandatory is the field that is assigned as a "label" Am I missing...
-
I have a Jira asset that has a attribute called Members. In that attribute I have 2 users in that field (Users are Jira Objects in Asset). How can I use Automation to add an additional user whi...
-
I am implementing knowledge bases for a project where I want the work item knowledge base articles to show labeled articles that I've related to the work type. In the project settings -> kno...
-
Has anyone been able to find a comprehensive list of all the smart values that are available for use in the conversation flow builder for virtual service agent intents? I ask because I cannot find s...
-
As a new JSM admin I find it absolutely maddening that the scripting environment is so fragmented and there's no real indication of what should be used when, or the fact that some things just don't w...
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 19m ago | ||
| 2 hours ago | ||
| 2 hours ago | ||
| Monday | ||
| Friday |