Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to use wild card values when doing an advanced search? For example, rather than doing multiple conditions like Name Contains Abcdef OR Name Contains ZXYdef OR Name Contains ...
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After migrating from Data Center to Cloud, we noticed that Smart Checklist is hidden in our issues. We are seeing this problem across thousands of migrated issues. Currently, for each issue, we have...
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I have an auto attendant with call routing rules setup. Press 1 for this team or Press 2 for that team, etc. I'm looking for a report of what selections people are using. Do they all P...
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Description: Product: Jira Service Management – Assets (formerly Insight) Current Behavior: When viewing an asset object (e.g., XYZ-1234), there is no built-in action to create a linked Jira work ...
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Description: Problem / Use Case As an IT asset manager, I manage physical hardware assets (e.g., servers, network equipment, etc.) in Jira Assets. For each device, I need to document front and back...
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I active my account, but my manager say in his account he see that i am not activated and i can't see any alerts from my organisation
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi All, I have had a Agent working automatically updating Priorities for a while now and recently I have started getting Failed to convert string to JSON. Error: No content to map due to...
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Is anyone getting this error when trying to use the suggested intents?
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We're trying to get automatic ticket generation from emails which are sourced from a listserver and other email addresses without account verification. I've adjusted all the settings that...
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Hola todos/as! Actualmente surge la necesidad de que cuando se crea un determinado tipo de solicitud en un proyecto JSM, se pueda automatizar la extracción de las imágenes adjuntas en el mismo, para...
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I have tested to create a Rovo agent using forge, the agent role is to fetch ccounts in JSM, and return the users haven’t loged in in last 180days, to help admin for users review, but it fails to fet...
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Hey Community! 👋 Welcome to Week 2 of Shatter the Service Quo: Break Stuff, Earn Badges! This week, we're putting the spotlight on legacy processes that were begging to be broken. ⭐ The challeng...
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I have changed phones and my atlassian account has not been transferred to the new phone. How can I transfer it?
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...on a multi-value attribute is neither a true String (text methods split and replace don't work) nor a true iterable list (get(n) does not index into it). Problem 2 — Branch on AQL with inR() d...
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Lost functionality in the Timeline view
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Hello, I recently received a notice stating that email notifications have been disabled until July 1, 2026, due to reaching the maximum number of notifications allowed under the 1-day plan. However...
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We have set up JSM Operations alerts recently with the whole shebang, DND override, quiet hours override, max alert volume setting, every alert is P1 - Critical, etc. These alerts seemed to work as ...
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Hello, We are configuring Jira Service Management and want individual to email to create tickets. How do I remove signature from new tickets or replies to existing tickets? Thank you
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I'm unable to log into my Jira; it spins the loading window, yet nothing happens...
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We currently have an Automation that assigns a team to newly created tickets based on different attributes. The Automation is nearing its limit of 65 components, and I expect we will hit that limit s...
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No puedo activar la suscripción de JSM
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Hi In the JSM API documentation I found the following endpoint for customers: Search customer by detail field and value (https://developer.atlassian.com/cloud/customer-service-management/rest/v...
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Hello, I would like to create an automation rule in a specific space on our Jira Service Management (Premium) instance. First, here is some information needed to create it: I have 4 priority levels...
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Hi everyone, I'm facing an issue with the Microsoft Azure AD SSO plugin in Jira Service Management Data Center. Azure SSO authentication is working as expected. Users can log in successfully and ac...
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One of the service desk projects has disappeared and is not listed in the Add Project in customer po
One of the service desk projects has disappeared and is not listed in the Add Project in the customer portal refined for Jira. JSW/JSM 10.3.5 Refined for Jira version: 3.9.5
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