Community resources
Community resources
Community resources
Jira Service Management
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can a viewer role allow to add attachments?
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I think the image below shows it best Anyone else noticed it? I verified the notification and template are ok and should show the comments. I verified Safe Customer Notifications are off ...
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I have a Jira Service Project where we "test" our work types and work items. I have about 80,000 work types that I need to delete all at once. I tried using bulk editing and it only allows up to 1,00...
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Hello everyone, I've my automation that cannot deliver the emails. Looking at the audit log, it says that the email has been sent successfully. But none of the recipient received the email. R...
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When I try to login - it prompts with a " Verify your identity" modal and is asking me to enter my verification code that is supposed to come by email however I haven't receive the verification ...
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Trying to do JSON import into Assets. Working fine except one attribute isn't splitting by the concatenator... Attribute is select list, with unlimited cardinality. Incoming data = "Leadershi...
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Hi Community, We're in the process of refining our Jira Service Management (JSM) setup to better align with ITIL processes, and we understand this is a major decision that impacts scalability, maint...
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Hello Community, Our organisation is planning a Microsoft Teams tenant migration into a recently merged partner's tenant. I have several JSM automation rules which send updates to specific Team gro...
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I have a requirement to create a dashboard showing Outage in JSM (Premium). Outage in this case is the time duration between issue creation and time it is resolved. This part is done. However, there...
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I'm trying to find the csat information for a service management project. What tables would that data be found in?
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Hello! My customer has the following requirement: Changes with a planned downtime of more than 14 days should be labeled. The fields “Planned Downtime Start” and "...End” are date/time picker fiel...
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and If you look at the History-- it looks like every action I take, Tiler(another resource) has the same exact action-- so not sure if that is somehow messing with something?
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Hi there, I'm trying to create a new request type for team-managed project. I want to add a new field to select an asset, but there are no assets in “Create a field”. Can't handle assets in team-m...
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Hi folks, I have a question! We have several stores (locations) with several employees. I would like to use the Organizations function for our JSM project. The aim is that if, for example, an emp...
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We want to have a custom CSAT survey. Has anyone tried having a seperate CSAT Project, that creates a child to the parent ticket, and on resolution of the parent issue, a link is sent to the customer...
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try to login account it has loged In but not open
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Hi! In JSM, the customer who creates the ticket shares it with colleagues as request participants. They are notified of this event, as well as when the creating customer comments on the ticket. Howev...
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...hange the connection, I already attempted to remove the Jira app on teams and re-install, reconnect the channel but none of those actions worked. I connected my Jira Service Management into a TEAMS public...
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Hi team, I am trying to create a JQL for queues in JSM Data Center, however I am getting an error message like "Customer request type" does not exist or you do not have permission to view it. ...
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How can I export the templates I've created? I've been looking around the web and there is no information whatsoever about this. The templates I'm referring to are the ones used to reply eithe...
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Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like My API cal...
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- cloud
- opsgenie
- opsgenie-cloud
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Cannot see customers and organizations in project settings. What do I need to enable?
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In our Asset schema, we have 2 object types: Applications Application_Roles On the Application_Roles object we have defined multiple application roles: Administrator Developer Customer...
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I have a form that I can create within the Data Request Form that our customers fill out. My issue is I want to create the form and make it editable by the requestor and send them the link to form wi...
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I have a postgres database I would like to import data from into my JSM assets. I think I'm on the right track using an SQL/ODBC adapter. I am a bit confused on how I set up this process. Where am I ...
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