Community resources
Community resources
Community resources
Jira Service Management
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I could not find a documented limit of the number of Confluence linked spaces in a JSM project, but I can not add more than 10. I get a message "This project has reached the limit for linked spaces"....
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Hello, I am looking for an option to visually display assets. I would like to have a building plan, but without an app. Is there such a thing? For example, I have a new object type called “Location...
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Dear ALL, I understand that a work-around about the current Jira DC lookup limitation over custom fields is to code an automation rule with When=Scheduled and then select the bulk option. My questi...
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Hello @AlL, after solving a ticket by changing status to "done" (Fertig) even the workflow is correctly set, that "done" is the last status so that ticket is closed, all tickets are still available ...
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Hello All, Having a couple of issues with OpsGenie integration. The opsGenie-Mongo integration was smooth on the Mongo side (Project-> Alert settings), but faced some issue on the OpsGenie side....
- Question
- cloud
- integration
- mongo
- opsgenie
- opsgenie-cloud
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Hello, We have a form to portal-only customer to fill in. There is a field "dateTime". Customer adds information. Automation adds this field value to description, using smart value: {{issue.cust...
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Hi, I'm trying to use a Automation for Jira branching rule for when two Jiras are linked together across different projects, checking for a value in the first project and then updating the sec...
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We have a field that will show all the available users from an active directory. This function works well for everyone. I added a new user to JSM following the same steps for other users. For th...
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When will the next release for Goals be available? From my perspective, there are still a few inconsistencies, or am I doing something wrong? - Dashboards cannot be created for Goals. - Saved views...
- Question
- goals
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Offlate we have created a lot of custom fields and some of them are duplicates and less use to non use fields. We would like to have an option to export all the custom fields in an excel and v...
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We have a compliance request that we have backup copies of on-call schedules and contact information. The request is that if Jira were to be down, we would have a backup somewhere of that infor...
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Why keep the audit log saying, doesn't match the condition when "reply to customer". I only want to send the comment when it's not internal. Whe I remove the condition the external and inter...
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I want to set up notifications for tickets created in a certain project and comments on problems in the same project. It is important that I can then view the history of notifications, and that these...
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Hi everyone Need advice here , getting started with On-call features. At first, giving it at try for specific Request that should be synced with team, and auto assign I'm trying to reproduce our u...
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Hi We are currently building Jira SM and the Asset management function, do we need to create a Object Schema for Employees, that will then allow us to align an asset to that user ? We will ...
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I have a project that creates some issues on other project (linked issues). I would like to trigger events on an automation in the parent issue from a particular event in the child issue (link...
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Hi all, I'd like to know if the Event Bridge ingress payload for a Jira Service Management ticket has reference to documents eventually attached to the ticker with the possibility to access ...
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Hello, We have a request for JSM project with portal access. We are looking for a way to update single select custom field which is not in the related JSM request form based on the value selected f...
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Hello, I need an additional tool for tracking tickets in our space. Specifically, we need to be able to create an alert system for tickets with due dates (start and/or end). Our space is used exten...
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I have a check in the comment, that it can't be empty. But I want it to chek the public comment. Is there a possibility?
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Is there audit logs where I can check who delete or edit the comment or attachment? History tab does not capture the add, edit and delete of comment and attachement
- Question
- attachement
- audit-log
- cloud
- comment
- edit
- +2 more tags...
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I have 2 automation rules for e-mails: 1. update issue, when adding a public comment an email is sent to customer 2 closure issue, when an issue is closed a closure email is sent to customer. ...
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I'm using a rule to email out the results of a filter. In the filter, the Created date for a ticket is shown as "Nov 16, 2025, 10:47 PM". The time in our local time zone (Pacific) when th...
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Hello everyone, I have a radio-button custom field with the options A, B, C, and D. I would like to hide a workflow transition when the field’s value is either B or D. Could anyone advise me on how...
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Hi, despite not having set up two-step verification, a user can no longer access our jira service management. How can I eliminate this check during login?
Related collections
Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 7 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |