One of the service desk projects has disappeared and is not listed in the Add Project in customer po

[Sshah]

One of the service desk projects has disappeared and is not listed in the Add Project in the customer portal refined for Jira.
JSW/JSM 10.3.5

Refined for Jira version: 3.9.5

[Walter Buggenhout]

Hi @Sshah,

Have you checked if the project is deleted from your instance or if there may be just a permissions issue?

As a Jira Administrator, navigate to all projects via Admin > Projects and check if the project still exists. If it does, check project access further. If it doesn't, then hopefully you still have a backup of your instance to recover it from there.

Hope this helps! 

[Sshah]

Hi @Walter Buggenhout 

Thank you for the response. The project exists it works normal when we disable the Refined For Jira and is appeared in the customer portal. However once the refined is enabled this particular Service Desk project disappeared and is not listed to add this project from Refined site builder.

Looks like an issue with Refined. I have uninstalled and reinstalled the Refined still the issue exists. Well I have opened support case with Refined for their response and support.

Thank you for your time.

[Arkadiusz Wroblewski]

Hello @Sshah 

@Walter Buggenhout  already provided you with a couple of steps.

One thing from me: Provide a Refined what they are asking here because that will help them troubleshoot your problem.

https://help.refined.com/space/JIRADC/4706959591/Troubleshooting 

Best,

Arek 🤠