Community resources
Community resources
Community resources
Jira Service Management
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I have a form that I can create within the Data Request Form that our customers fill out. My issue is I want to create the form and make it editable by the requestor and send them the link to form wi...
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I have a postgres database I would like to import data from into my JSM assets. I think I'm on the right track using an SQL/ODBC adapter. I am a bit confused on how I set up this process. Where am I ...
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Hello Atlassian Community, I'm working on enhancing our Problem Management process within Jira Service Management (JSM) by introducing a custom sub-task issue type named "Action Item" to replace the...
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Hi all The AI feature to help identify gaps in knowledge sounds promising, except for one thing. If you have issue security applied to tickets, they are ignored. Our set-up requires us to have issu...
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I am trying to set up automation on a JSM request type. The request type has a drop down for what issue the user wants to raise a request on behalf of. The form is only needed for one of the issues i...
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Hello, I’m working on a process where we’d like to populate a secondary form with data collected from a primary form submission. I understand that this can be managed through Automation in Jira (or ...
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Hi, I'm not sure if what I'm asking is possible, but when creating a new Plan in JIRA, I have the option to add a Board, Project or Filter. I'm trying to add a project, plus 1 Epic (rather tha...
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Gostaria de mover os cards concluídos para um outro projeto, porém fiz algumas pesquisas que me disseram que era apenas clicar no botão mais que teria a opção mover, mas no meu não possui essa função...
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Are there any fast support services available that can assist us? If so, how can we use them?
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We want to pay for a subscription for 30 users, but we've actually added only 16 so far. The system charges us for 16 subscriptions. How should we make the payment so that we have additional spots av...
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Question 4 We are currently using the Premium plan in Jira. If we decide to switch to the Standard plan, how can we do that? Are there any video tutorials available?
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How can I create a rule that will trigger an alarm (an automated call to the user on-call) when a customer creates a request in Jira Software Management? My customer will create request with pr...
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Hi support, We are using your Assets API (https://developer.atlassian.com/cloud/assets/) and we were wondering if this API will remain active/supported in the coming years? Best regards, Thijs v...
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Please can i have assistance on these 2 questions? 1. Is Atlassian Access now Atlassian Guard? 2. This price here (Image below -$4 User), is this per user i will be managing? (So all my partner o...
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Hello, We have a customer who want's MFA to be enabled for the customer portal. How can this be achieved? I have already looked into Atlassian Guard however i don't think this applies to...
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Hi all, We use one Incident request type which then splits the type of incident based on Service. We would very much not want to create an Incident Request Type for every Service we have. With th...
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Using Jira 9.12/JSM 5.12 Data Center I have set up an Asset Schema with Objects. In Object Configuration for one of the Objects I have added an Attribute of type User. I want to specify User Gr...
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- assets
- data-center
- jira-service-management
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And now we have no way to log back in as super admin and make changes. I don't see anyway to get in touch with a human. Anyone know any tricks or no publicized emails to create a real support request?
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I want to make Team a picker on a form but don't see it showing up. This is for a portal request and we have made the field available. I know the best practice is to have the team select based on wha...
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Hello, I'm trying to copy over issues from our prod instance to a staging instance (both are data center JSM) by doing a csv export from prod and csv import to data center. Wondering if there is a w...
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How do I create an automation that adds an internal comment to all tickets that are more than 30 days from ticket creation?
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With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how At...
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Hi everyone, I was able to find a couple of articles around what I believe to be the same topic, but I'm not sure any answered my question. Hopefully someone reading this can provide me some...
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We've successfully setup MS Teams Chat for Incidents, but it doesn't appear to be working for Tasks. Just wondering if it is possible.
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Jira Service Management not filtering automatic reply emails. So, I get dozens of new service requests each day created for inbound emails that are actually "out of office" replies form our users. ...
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