Community resources
Community resources
Community resources
Jira Service Management
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Estou tentando extrair do Jira Cloud (Jira Service Management, projeto SD) um relatório contendo todas as issues criadas entre 01/01/2026 e 31/01/2026 (total de 708 issues) com a data e hora exatas e...
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Instead of adding multiple teams individually, is there a way to upload multiple teams via .csv?
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Hi, we use automations for certain emails to portal customers with a fixed set of data (smart values) about their ticket. With two of these we have problems finding the correct smart values: ...
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Hello Community members, Please help me with deleting the Opsgenie app Thanks, Shabaz
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have a dashboard that I have created many widgets on, but for some reason, yesterday, I was unable to edit it We have tried admin, global admin, but the three dashes are not doing anything, and th...
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I need the organization of any reporter to show up in work items and add it as a column in the open items view. to be clear i dont want to use the the share feature of the organizations so i...
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I had this idea where if you added a "Third-party" field to JSM and another communication channel to requests in the "Comments" section, where agents could open a channel in the context of a particul...
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Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form fiel
Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form field?
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I have the "customers can access and send requests from the portal without logging in" box checked... yet when a new customer goes to submit a ticket, it still tells them they have to register. What ...
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We are using JSM to track approvals for Travel Requests. We want to create an SLA in which if the duedate (Date the traveler is traveling) is less than 14-days from today that the time target is 3 Ho...
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I've created an API token and have uploaded the data through the Web option in Power BI and I get the information I need, but not all of it. It shows me a maximum of 100 rows when I need much more. H...
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I need to be able to track which of our customers are impacted by a particular incident, then create a report with that information. Example - Customer ABC has submitted 5 tickets in Feb 2026 I was...
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Hi We are looking to implement software tracking in Jira SM to track all software accessed via SaaS or downloaded to a device, excluding Mobile Devices. I know we have to purchase the discover...
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The user cannot see the descriptions of the incidents from the web portal, and neither can anyone view them in random tickets.
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Hi everyone, We will soon start using a custom email address for our team-managed JSM project. I would like to know if the default email address (@domain.atlassian.net) will still be active while th...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
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Hi Community 👋 Quick thought: customer sentiment is already available in Jira Service Management (Positive / Neutral / Negative). It’s useful, but right now it mostly stays as a “nice signal” on...
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I am missing a queue number in JIRA SERVICE MANAGEMENT. I think it is deleted by someone. How do I restore and view it? Rodrick
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I want to start using service accounts to make REST API calls in some scripts, but first I want to test using Postman to make sure I have all the correct permissions setup. I created a service...
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I created a rovo agent who has access to our service management and our knowledge base. When a customer is on our portal, he sees the wiki and the available request types below. The agent only appea...
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Hello, I've got a problem I do not know how to solve. Our tickets can be escalated via an manually triggered automation rule. If the rule runs, the ticket state is transferred to 'Escaleted'. One con...
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Hello, I am currently trying to follow the procedure described in this article: “New Team Member Needs Admin Access After Site and Org Admin Leaves Company” https://support.atlassian.com/atlassian...
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I am getting the following error and doesn't load the content.: Hash 1KADKCL Trace 4d5c7f2de10744ccb1bc4684fe650f34
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We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT wor...
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