Community resources
Community resources
Community resources
Jira Service Management
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I have had some email to work item requests via email that were held due to account authentication required gate. I've changed some settings in JSM in hopes of preventing this issue. Is t...
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How to create an incident out of an alert and automatically ? The idea is to send email to the stakeholders by overwriting all internal alert details by simply a one-liner. I am try...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Quem trabalha com ITIL provavelmente já encontrou o conceito de modelo de incidente. Um modelo de incidente não é um processo separado. Ele é uma abordagem predefinida para tratar um tipo específic...
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From ITIL incident models to runbooks and playbooks in Jira Service Management Anyone who works with ITIL has probably come across the concept of an incident model. An incident model is not a sep...
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Hi everyone, We are experiencing an issue with Jira Service Management Cloud that started on June 24 and is occurring across all of our service projects. Environment Jira Service Management Cloud...
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Best practice for assigning approvers from Jira Assets in JSM forms with multiple conditional automa
Hi Community, I’m working on a Jira Service Management form with Jira Automation and Jira Assets, and I’d appreciate guidance on the best approach. I have a form with multiple conditional questions...
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After a user hasn't commented for 4 days, we give them a warning then close their ticket. Is there a advanced search command like lastusercomment, and that will return the date the user m...
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I configured application lists in assets and added affected services in customer portal incident work type. Unformtunately, I cannot see from customer prespective this fields in the portal q...
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Hello, We’re currently configuring Atlassian Guard to provision users and groups from Microsoft Entra ID to Atlassian Cloud. Because we rely on nested groups, we chose to set up the integration usi...
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Looking to automate adding customers into our Jira Service Desk project. Saw https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicede...
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Hi Community! 👋 Welcome to Week 1 of Shatter the Service Quo: Break Stuff, Earn Badges! 🎉 Be honest – how much of your service workflow still looks like log it, route it, wait, report on it? ...
- Article
- ai
- jira-service-management
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I have a JSM sandbox and I want to import data into the sandbox assets. I followed the same process setting up schemas and an imports in my sandbox that works in production. When I run the CLI...
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Hello Team, I have created one Confluence page and linked with the JSM Page, we are licenced users the problem I am facing when I am linking with the internal, I am not able to find t...
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How can I create an alerting system for failures in Data Manager jobs?
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Can Customers add a request on the JSM customer portal without creating an Atlassian Account? I think this was possible some months ago but it changed in the meantime. Best regards Stefanie
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Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occur...
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When I translate one of my forms from English (US) to Portuguese (Brazil) - it appears all of the Text fields get duplicated for some reason and all appear twice. I haven't been able to troubleshoot ...
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Self-explanatory topic. Drop all your favorite and coolest use cases of Rovo. Only rule: no other AI use in whatever rule, flow, etc. Thanks!
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We would like to discuss the products, costs and additional details with a live agent, because we are very interested in purchasing soon. However, we received a message that they do not have in...
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Hello everyone, need to solve one thing, creating an issue in JSM from email but all info is attached in email in PDF file, what solution can be there (mb you know apps)?
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Hello, We have an escalation policy with "MISSING RESPONDER" mark, also it has this in its description: On call users in Deleted responder, if not acknowledged When I try to edit the exi...
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SSO was enabled and has resulted in a critical lockout of all administrator accounts. There is currently no access to the Atlassian Admin Center Impact: All administrators are unable to log in N...
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Hi Atlassian Community, I need advice on a Jira Service Management approval workflow requirement. We currently have a workflow status called Owner Approval. In this status, we use the native Approv...
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I had read "Use Ansible with Automation" The information in this article is about Ansible Tower/Ansible Automation Platform 2.4 In Ansible Automation Platform 2.6, the url is changed. Are ...
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MacBook Pro from Atlassian MDM / Apple Business Manager Dear Atlassian IT Support and Infrastructure Team, I hope this email finds you well. I am writing to formally request the removal of a secon...
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