Community resources
Community resources
Community resources
Jira Service Management
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Hello! Is there a way/setup to separate the email alert from reply ticket and closed ticket? Because when I close the ticket, the first step is to fill the solution and after that, the ticket is cl...
458 views 3 0 Deleted user August 2, 2021 -
...h receiver: opsgenie routes: - match: receiver: opsgenie receivers: - name: 'opsgenie' opsgenie_configs: - send_resolved: true http_config: {} api_key: X...
- Question
- opsgenie
- prometheus
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If you see the default JSM workflow. there are two states : Completed & Closed. When I resolve a ticket, it should move to the closed state, but it moves to the completed state. Could somebody cl...
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We are using cloud dbt as the ELT tool to refresh transformed redshift table and recently set up email notification in case of the job failure. Is there a way to create jira automatically when c...
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hello, please can someone help me. I'm creating a age analysis report and I need my Service desk report to display the tickets logged < less than 30 days, between 31 - 60 days, betwee...
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There is a way to create a ticket and, 30 minutes after, assign it to a specific member of the team if no one see it?
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...ttachments. Thumbnail: https://testproduct11.atlassian.net/secure/thumbnail/10598/download.png I want this link public not secure. Plz help
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Hey everyone, I'm trying to set up a queue that will go from an assigned user or from open, to a custom closed queue when closed, ive set up the queue, but it wont move into closed when i close it. ...
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Dear all, I am trying to set up an integration via Webhook or Slack and for both I have to specify the team for which the integration will work. While reading the options under the "Team" combo-box ...
- Question
- integration
- opsgenie
- slack
- team
- webhook
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I have removed users ability to delete any comments, attachments or issues created in the global permissions scheme. When an admin user goes to any of the existing Project settings, th...
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Hi Dear Community, We have ITSM project where Customer are added into organizations, since there is change in user organizations how can we move the customer from current organization to oth...
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Good Morning!. I need to build a validation to limit the use of a field in a jira form. I have a multiple choice field and in this field, a list with more than 40 options and I need to limit this f...
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Dear Sir/Madam, Experiencing problems with assighning articles to categories in Jira Service Managment project. The error message states to try again in a minute, but the problem seems to be...
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Is there a way to disable automatic email invites when I connect G suite? According to the following doc: When we create Atlassian accounts for new users during a sync, we automatic...
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Hi, is it somehow possible to order an IQL by two or more fields? e.G: You have a class Employee with attributes department, name, phone etc. The IQL for the report shou...
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Hello, We want to connect two JSD with different sets of users on each, how does JSD handle this, will it give people all rights to the other JSD or no rights.
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Is there a way to change the Customer satisfaction survey email to include the ticket summary or other information so that the customer will be able to know which ticket they are inputting satisfacti...
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I have created an custom field Organizations1 and want to retrieve this filed in power automate in dynamic content but i could not see this custom field to retrieve. Please help, how to retrieve the...
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Hello team, Our penetration testing team report and issue stating ajs_anonymous_id and ajs_group_id are insecure cookies: Below is the issue: Cookies are used mostly to achieve the belo...
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Hi guys! I have reordered by Columns in my Requests (both in My Requests and All) and when I save the columns reflect correctly but when i refresh it changes back to its original state. Steps...
- Question
- atl-rvw
- jira
- jira-service-desk
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Does anyone have the same or similar use case or know of a way this could be achieved? We use Insight as our CMDB, recording, what Services, Applications and components each of our customers have. ...
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My wife's cousin and her friend run a toy shop in the center of Prague. Both women live their business and customer satisfaction is very important for them, that’s why they test every product on thei...
- Question
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In our team sometimes we have to change on call schedule due to someone going to vacation or for instance if someone leaves the team. This means the change usually shifts the schedule to different da...
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My goal is to have the agents type in email addresses into an associated screen when a specific transition occurs. I want to then take the input that the agent has typed in and create an automation r...
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Hey, I'm currently working on scripted mail handler, the issue is that the script runs only on the inbox email of the user used to authenticate the IMAP server. Is there any way to run the script fo...
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