Community resources
Community resources
Community resources
Jira Service Management
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In my SIL script, I am trying to link an issue but it is not working in my IF statement. Below is the part of my script: if(contains(customfield_1234,"FieldName")) { string newKey = createIssue(ke...
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I have performed the migration from Insight Cloud to Insight in Jira Service Management, as described within this documentation. At the bottom of that documentation there's a blurb that states: If ...
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Estimada comunidad, Tengo una consulta sobre el mensaje que aparece en los campos Insight "Buscar objetos de Insight". Es posible eliminar ese texto que aparece en el interior de éste campo? Qu...
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Estimada comunidad, Tengo el siguiente problema. Actualmente estoy con un proyecto de asistencia en el que el proveedor que configuró mi proyecto, creó el catálogo de servicios en Insight. Para sele...
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This piece is with regards to a Severity Matrix for our customer raised issues. The following works fine via a script runner post function import com.atlassian.jira.component.ComponentAccessor d...
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Many of our services share the same stakeholders. When an incident impacts multiple services, it will send multiple emails for each communication. To work around this, I can only add one ...
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We have a multi-select field that we use to fill in a default value when a customer submits a Support ticket. We do not want agents to be able to edit this field. Is there a way we can make it a rea...
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I am trying to set up a group to allow all portal user with in a project to see each other's tickets. In the portal itself, at the top there is a "requests" button that splits into 2 choice's "...
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Hello, I have an issue+request type with a few "copies" of the same field (multiple product numbers added to one request), so I have custom fields such as: Part Number 1 Part Number 2 ...
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Hi I'd like to see the average resolution time for a list of incidents within my filter. The filter contains a list of tickets resolved this year. I select the Product Service Desk project...
274 views 1 0 Deleted user August 18, 2021 -
Buenos días! Estimados, tengo una situación con uno de los usuarios de uno de los productos que gestionamos mediante Jira. Lo que nos ocurre es que una vez que la incidencia se asigna a otra ...
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Hello team. I want to know that Jira has the ability to create different priorities for each Service Desk. For example: Helpdesk A have priorities High, Medium, and Low, but Helpdesk B have the pri...
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Hi there guys I'd like to know if there's a way to associate the priority of an issue raised on Jira and based on that notify teams on opsgenie using escalation policies. I noticed opsgenie escala...
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Hi, is there a way to integrate SSO with a vendor's JSM? We are currently using an on-prem jira server. From my understanding, JSM does not currently support SSO integration. One workaround could be ...
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Hi I'm trying to create a automation rule that will assign the ticket to a user using the smart value field I have created called Development Team. The smart value is a People field and I have crea...
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I want to add description to Options of Select Dropdown list in any way like a Banner, a Pop Message, info field etc in Jira Service Desk Customer Portal. But haven't found any Solution yet for Cl...
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Hello, We had 3 Assignee - Aashish, Raj and Rajesh Mankad. Since last few days Raj has been replaced by "Automate". We did not change it. How did it happened?. How to rectify this?.
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Is there a way to identify which / if any filters and dashboards are making use of a specific field?
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Hi community! Is there any way to change the text "This request needs your approval"?
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Hi there! In legacy automation we have the ability to send email notifications (after changing statuses for example), I am trying to create a template in Automation (not legacy), that will se...
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Hi fellow users of JSM! We have multiple projects and want to use only one email for every project, and channel the requests from different email addresses to their dedicated project. As far...
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Hi there, can somebody tell me what I'm doing wrong here with the SLA's? I have this SLA, where both issue types show 100% but the total for time to triage is 70%? How's the logic? See the screensho...
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My company has a jira account with more than 10 users and have been paying for that monthly. After some time, we would like to cut the number of users down and change back to the free plan for the ti...
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Hello, we work with "Automation for Jira". That relieves us of a lot of work. Since the automations close tickets themselves, we are currently receiving three notifications per ticket. there is a l...
1,287 views 4 1 Deleted user August 18, 2021 -
Many times it happens issues are not isolated , either they are part of some epic or stories or they are having internal subtasks, then how to apply automation in sub-task or issues under a epic?
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