Hi
I'd like to see the average resolution time for a list of incidents within my filter. The filter contains a list of tickets resolved this year. I select the Product Service Desk project and click Reports.
I proceed to click on the custom report Time to Resolution, it says there are no series in report. I edit and add a series, but the only relevant series appear to be the Time Metric Series - Resolution Priority.
However I configure, I end up with a avg resolution times for either, High, Medium or Average (Not all on the same line) - and the timeframe only covers the last few days.
Question:
Please could you assist in outlining the steps required to Display the weekly/monthly time to resolve (hr) figure for the collection of tickets in my filter.
Kind Regards
John
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