Community resources
Community resources
Community resources
Jira Service Management
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Hello, On Atlassian's own security page, they state they use Jira for their own information security incident response ("How we use our own tools"). I'm curious if they have ever shared their projec...
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One of the major barriers I find to switching entirely to using JIRA Service Desk is the inability to restrict the different portals to only customers while still allowing emails to go through. Ther...
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Hi everyone! I have a New Relic integration in my OpsGenie that works pretty well, with working tags incoming from New Relic. I would like to parse the value of a single tag from my notification cha...
- Question
- integration
- newrelic
- opsgenie
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I'd like to know if it would be possible to set an automation rule that allows to send a notification via email to a number of Jira users even if they are not the ticket assignee. I tried with Autom...
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An agents shoudl receive the ability to create custom reports in a Jira Service Managment project but he should not get additional administrative permissions. So far I was only able to have the "New ...
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Hello, for a field which has these options: Apples red Bananas yellow green brown is it in the customer portal possible that when the user selects Apples on the first level that "red"...
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This workaround is meant to help projects where it is necessary to change the contents of the summary field to better organize a project queue. For this, I used ProForma with Automation For Jira...
- Article
- jira-service-management
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Hello, Has anyone successfully (or know if its possible) embedded a Ajax street address lookup/API within a JIRA service desk field? e.g. the type where it starts to look for validate street a...
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Hi, I have a question and I have not yet found the 'ideal' solution. My usecase is as follows: When an onboarding story is created (so we have a new employee who will start), I want to sta...
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On our JSM project we are letting people in to the customer portal based on email address added to the "customers" in the project. Those people do not have accounts created within our Jira. It...
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It frequently happens that our JSM agents create a ticket by sending email to customer with CC to our Jira instance. I would like to setup the rule such that it changes the ticket reporter (=agent) ...
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Hi, I am aware that many of them have asked this question before and solution to this on the forum is try other apps like Halp which is a budget issue for us. But I am curious to know if there is an...
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All the Customers added in an organization disappeared suddenly from all our projects.
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Hello! Having the same issue as many others with not receiving invitation email and confirmation mail for a new user. It's * and *. Account for olearis.com was removed, but if this email w...
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Hi, I have been struggling with the fact that the service management tool is not working properly for me: customers (reporters and participants) are not receiving any updates from the ticket...
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Hi All, I am trying to create an Opsgenie -> Jira integration via terraform and i was wondering if it is possible to configure these automation rules with terraform as it's shown on the console. I...
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Hello, guys. I am struggling with service desk configuration. We have a couple of custom fields in our project for the issues that we are able to see and edit in agent interface. It would be perfect...
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Hello all, We want to introduce a reminder system that works somewhat like that: As soon as an assignee has commented an issue, a timer starts (for example 7 days) and when time is up and the user h...
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We upgraded JSM to V4.20.0 due to a Security Advisory from Atlassian. Since the upgrade we find that some issues/tickets being created cannot be opened. We also upgraded Jira to 8.20.0 which has cr...
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Below is our requirement. Issue type is Change. We have 3 custom fields in Create screen. Start date(Date Time Picker), End Date(Date Time Picker) and Downtime(Checkbox). Change window(Time between ...
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Hello Atlassian Community! Today, we’re stoked to be introducing activity feed filtering, a new incident management feature in Jira Service Management Cloud. By filtering the types of the event...
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We're building a 3LO app that leverages the JSM REST API to create service requests in JSM. We want to be able to support portals with varying customer permission configurations, but I'm hard pressed...
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When i run the time to resolution report from my projects I get the following message 'There are no series in this report' and no report data displays. Is there something I need to configure to allow...
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Using document: https://developer.atlassian.com/cloud/insight/rest/api-group-iq Trying to make call: https://api.atlassian.com/jsm/insight/workspace/{workspaceId}/v{version}/iql/objects Using: ht...
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Hello, We are attempting to brainstorm ideas of how JSD can send automatic updates on a ticket after 24 hours on a status. Specifically, we want the reporter of the ticket to receive a response say...
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Atlassian Community Events
| User | Count |
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| 18 | |
| 10 | |
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| 4 |
| Subject | Author | Posted |
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| 34m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |