Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm not able to login into opsgenie, whenever I try to login into my account, I get "Account Suspended".
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Hi team, I am currently working on Jira service management automation : Transitioning from pending Support to Pending customer. so the situation is if the internal worker comments on the com...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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I am new to AWS and have been attempting to deploy the 3 main Atlassian services (Confluence, Jira Software, Jira Service Management). I was successfully able to do it for Confluence and Jira Softwar...
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- aws
- cloud
- jira-service-management
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Cuando un solicitante crea el ticket y lo envía al agente, no llega notificación inicial al agente. El agente recién se entera cuando entra a la cuenta. Me gustaría saber si hay alguna opció...
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Hi! In that article, I will show how to adjust default ajax timeout for JSD portal and will request manageable functionality from Atlassian :) So that story starts from long-running timeouts ...
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We have Jira Service management v8.13.5 (server) and Confluence v7.12.1 (server). I have 2 questions: 1. We use the simple approval workflow for our KBAs and we have it open so that anyone with and ...
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Today, I would like to collaborate with the community about the real usage of Insight for Jira in world instances and provide my feedback. As we know on Cloud, Insight for Jira has a limit of ...
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Para la gestión de cambios, necesito que en la oantalla este una tabla o gráfico que muestra valores que permite decidir que campos debo usar, es para ayuda al usuario. Como puedo insertar estos obje...
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En mi ambiente de JSM(Cloud) tengo tickets que son de prueba y mientras he estado configurabdo ya tengo mas de 100 tickets numerados TIC-1...TIC-20...TIC-100, como ya voy a salir a producción con JSM...
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Hi, I've setup a shared mailbox in Office 365 that would be used for customers to submit issues. The email address in email settings is set to this mailbox and so far, the issues are created success...
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Is it possible to have a watcher receive Issue Created email? I have an automation which adds watchers to specific issues but they only receive notifications after issue creation(Which...
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I add watchers to an issue using automation but the watchers aren't receiving any emails about creation, updates or anything? When I go to all the notifications settings everything looks good(the ...
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Greetings, new to Jira and the community and still learning, so I may not be asking the question correctly. We are currently using JS and have created Project(s) and using it to manage issues, howeve...
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Is it still possible to add watchers using a multi-user picker at issue creation screen? I followed these instructions: https://confluence.atlassian.com/jirakb/how-to-add-watchers-o...
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We have a JSM Project with a Customer Portal in witch we want the e-mails replied turn into comments on issues However we noticed that comments are not being added and we are getting errors on e-mai...
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We are using the Jira Service Desk help/customer service widget for our customers to enter help request tickets. We have one customer that would like to add multiple email addresses in the "your con...
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Hello, For a Service Desk project, 2 workflow status Approve and Deny are visible for users in the portal site. I want to remove those.
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Hi All, I am struggling with the use of custom fields in a newly created Service Management project. I have had success with calling information from our other SM Projects, but nothing s...
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Some of our clients are set up in our AD in order to access Confluence. When those same users try to set up Jira Service Management accounts, they are not able to set their passwords because th...
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Hi, we use both JIRA and JIRA Service Management (Cloud). In JIRA internally we want to be able to use 'highest' and 'lowest' priorities in our development tasks (along with the other prioritie...
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I can use below JQL to calculate and display the result: project = [project_key] AND issueFunction in aggregateExpression("Total Estimate for all Issues", "originalEstimate.sum()", "Total Time Spend...
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Hi all, I cant find documentation or know-how for Insight configuration, after it has become part of Service Management premium sub. Most of it i was able to figure out but on...
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Experiencing challenges integrating Jira on Monday.com despite having global admin rights
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Hello, We have multiple custom field configured and we wish to rename the NONE value which is a default Jira Value to Select an option. We have tried the options as stated below 1) Making se...
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