Community resources
Community resources
Community resources
Jira Service Management
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Newbie to Scriptrunner and Scripting and Java. Working on video tutorial that calculates new date and time based on custom field: it starts out and term of contract is date and time and adds 30 or 6...
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Many of our support requests originate via telephone calls. Ideally, the Request page would allow us to enter the caller's email address and name. Then when a Issue is created, the system...
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Hello Community, I've got an integration that successfully creates an Opsgenie alert when the webhook is invoked based on JQL (project = ITAL issuetype = alert priority = hi...
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I don't seem to be able to have anything displayed in the insight drop down only the links to edit schema or configure insight. Should this not show my current insight schemas?
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Hi All, I am looking fo a tool to integrate my telephone directory to service desk managment. When the reporte raise a ticket, I can know the extension for give a call, instead I ask in a field the...
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Hi I have a table of records that is car manufacturer and various models. Using the filed Object I can only select the Car Manufacturer. Is it possible that I can pick the Car Manufacturer wi...
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Hi all I am looking for your recommendation for manage the assets at serviece management. Thank you
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Hi all, hopefully a simple question: I understand that I can create organizations to group customers. I can add them to ITSM projects to give them access instead of adding single users. However, i...
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With Legacy Automation going away on August 30th, 2021, will my existing legacy rules continue to run when they are transitioned into the new format or will something happen to them? Thank you
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Hello, community! I have one problem: when i add optional e-mail for customers requests, my cloud subscription for Jira Service Management project is canceling. I have free account, only one u...
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I would like to add resolutions (won't fix, issue fixed ) to resolving SD tickets. Can you send me a document to do this? I thought it was by adding post functions, but I do not see the opti...
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It is possible to convert string to a number using the string processing methods for OpsGenie? Convert an alert fields to number and increase by 1? (message.toNumber(alertfields.substring(3,4)...
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My JIRA site had two admins - Neither of whom are still with my team. I need help with assigning a new admin given my limited permissions as a standard user. Any advice?
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- jira-service-desk
- jira-service-management
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Hey, I'd like to know if it's possible or if is there any plugin that automatically create a new project when an issue is transitioned on the workflow? I have a project "A" where the issue...
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Hello! Where can I do this in the server version?
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I have an entities.xml file from one site backup. Can this file be modified to remove projects that I do not want before importing into my new site?
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Dear reader, I have the following problem: I would like to have specific custom fields which are only visible to a single organization. If I could assign a field to a group of customers, that wo...
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Hi all We have the setup for the creation Jira issues from incoming mail. Unfortunately, it fails approximately one time\week so we should re-authorize it manually in Mail Servers tab and t...
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Hi, As for now, I manage all my customer issues via Slack with no records, and I want to keep this communication method. I'd like to know if this integration between Slack <> Jira is fitting ...
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Hi everyone, Just want to check with you. We already subscribe to the license for JSM with 25 licenses to provide to our Service Agent. However, our JSM is having a Change request as w...
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Hi, Basic question: is it possible to use smart values in Workflow-post functions to set the value of a field ? I know how to set a static value to a field using post-functions but I won´t ge...
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Hello All, When users create tickets they get responses with too many links. Users do not like this. How can I remove this? I have attached 2 images, one with many links and another one...
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Hi There, I am having trouble finding documentation on how to use Insight discovery to scan the network and save the scan result into zip file that can be imported from Jira Service Manageme...
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Hi, I need to notify my service desk customers in public holidays before they are creating a request. Is there any approach to manage this? Thanks
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I am creating a report for our all ticket logged as of yesterday, what is the proper JQL for my filter to be created.
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