Community resources
Community resources
Community resources
Jira Service Management
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Hi, it seems when one of the automation rules is triggered and does what it intends to, it also sends an email to the Agent. How do I stop it from sending email messages to Agents about the Resoluti...
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how to extent licenses for single addon
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Hey team, Can you help us fix this issue? For some reason when we opened a ticket is created it as Anonymous? Thanks!
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Hi Team, I have successfully added all the records to my Domain admin DNS. When i tried to verify email domain configuration, getting the attached error. Please help me to configure Add custo...
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Hi, I am new to JIRA. Currently I am using JIRA Service Management free edition. Just wanted to ask is there any way to update status of an issue/incident with REST API 3 using Put method?
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There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...
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On signing into JSM this morning I am sure I saw an update/popup that stated that Draw.io and Script Runner were now free products. Can anyone clarify this because I can no longer see this and need t...
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Hi Community, I need your guidance in on a permission topic. We have a scenario where different employees from a customer organisation have a Jira license and have "internal" access to ...
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Hi, i want to change / customize the request options in Jira Service Management for the XY-Support channel. For e.g. instead of the options "computer" & "login" i want to have X & Y. How can ...
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Hi, I have a request I would need to make a filter on the dashboard that will frequency the incident and cause, but I need this list of how many were on that day, week, month, and year. Is there a co...
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Hi, I keep getting "LOOP" status in some of my automations. This leads to sending me emails each time something is in LOOP status. I tried to read up about it and see whether it's an error, but it i...
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I have a rotation with a custom rotation type and the shift length is set to 2 hours. I have "Restrict to time intervals" set, and have created a series of shifts all 2-hours in length. When I add ...
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Occasionally, some clients sending our support email and did not create in JIRA queue. Is that any reason. Regards, Michael
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Hi community I am trying to set up the automation rule - 'When a customer comments on a closed request reopen the request', to work for anonymous portal users, but the automation keeps failing and...
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Connection is broken and when re-entering credentials we see: H2_PRIOR_KNOWLEDGE cannot be used with HTTPS This is the same day an update was released: Reliability: upgrade third-party HTTP cli...
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Hi everyone, i try to create layer in aws lambda python SDK of opsgenie but when i run the code i get this error: ''Unable to import module 'lambda_function': No module named 'opsgenie_sdk' ...
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Hi, I am trying to handle the case where an existing customer wants to create a ticket via the portal on behalf of another user who is not yet a customer. I am collecting the new user email via a cu...
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I'd like to differentiate bugs that are created via Proforma from other sources (e.g. Jira Ui, API). I'd hope to link one of the Proforma answers to the "components" or "labels",...
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I am trying to add ability to have tickets come in via email. In the docs it says go to project settings and select "Email Request" however I dont see that option - and I am an administrator thank...
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Anyone using the filter for issue scope to narrow down the selection of objects returned in an Insight field using a hidden field on the request form? I have tried both with a single line text field ...
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How to add a text besides a field in portal. ? The purpose would be explaining the selection for the customer
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Hi there, I am hoping to do something like this: {{ from_address.substringBetween(".","@") }} But then take that output and capitalize it using toUpperCase(). I tried a few different ways but...
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We have a service desk where users can request product features, but we have no way of exposing service desk issues to anyone outside the members of the team. I was hoping it would be possible...
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Opsgenie is an advanced incident management platform that guarantees that your company's incidents are identified and resolved in the shortest possible time. Alerts are categorized, prioritized and e...
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I have a little question about the Jira Cloud login page: Our users access the environment through their network logins which come directly from AD Microsoft. To avoid further confusion, we would li...
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