Community resources
Community resources
Community resources
Jira Service Management
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Hi, I need to change the workflow of a specific request type. Is there a way of hiding the request type to avoid any change and create a new one with the new workflow? I have some questions relat...
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Hello, I'm wondering is there a way to get the URL link to view a specific team to find out who's on call? If you aren't a member of that team, when you click on the team, it opens on...
- Question
- opsgenie
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Hi team, I have a case that I need to get the customer visible workflow status name as shown in the attachment, I want on the issue event get the Working on it instead of In Progress is there a way ...
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I want that the email requests send by the customer in jira to go to the corresponding section. Any incident requests email should go to the incident section. But every email requests is getting adde...
- Question
- jira-service-desk
- jira-service-management
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...ith empty char */ if (containsSpace == true) { attrValue = attrValue.replaceAll("\\s","") } /* debug value */ // log.warn("New value: " + attrValue) /* Create the new attribute bean b...
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Hi all, we have several service desks with many kb articles linked. Many kb articles refer to other kb articles and our customers are asking if it's possible to open those links in the same tab? I...
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Hi, When assignee is upadated, how to notify the previous that he is no longer the responsable of the ticket ? The previous wants to know who has taken the issue from him. How c...
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Already existing jira ticket updated/commented -> user gets notified via mail -> user answers via mail -> a new ticket is created instead of adding the message to the ticket as a com...
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Hi, I would like to know how can I delete an "external" user in a Service Desk Project. When I refer to an external user, I mean the Reporter opening a ticket through the customer portal, bu...
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We have linked a number of KB articles in our service desks and customers are able to give it a thumbs up/down. However, I don't seem to get any email notification and fail to find where I can see t...
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THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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I have set up our Jira Service Desk with the Knowledgebase (Confluence Space). I'm creating content in the space but do not want to have anonymous users to access the articles and would like them to...
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Hi, What are you used to using to create dashboards that update in a short period of time? My intention is to put it on a TV as a rotating slide. I've been looking at Jira's panels, but they are t...
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Is it possible through a JQL query to return the latest X issues created in a JSM project?
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Is there any way to create a report that shows us how many tickets there are per status? We want to track the amount of tickets that are in the "waiting for customer" status throughout the month. an...
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We create a field in the type of request in the service project, field "CS" that we enter the customer's salesperson. I need to create a chart view for these sellers of how many tickets are for each ...
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Criamos um campo no tipo de solicitação no projeto de serviço "CS" que inserimos o vendedor do cliente. Preciso criar uma visão de gráfico para esses vendedores de quantos tickets estão para c...
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We have 5 different service projects for our company's different departments. Each of these projects is managed by a department lead. Our CEO would like to be copied on support tickets so he...
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I've been given instructions on how to manage our existing users but honestly, I'm lost. Here is what I was sent: In Jira’s left panel, click on Jira settings > User management. On the Ad...
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Is it possible to change the status of a ticket ONLY when a customer comment is added. My example is that I would like to change the status of a ticket to 'Waiting for Customer' only when a 'Reply t...
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We have an internal Helpdesk project in JSM Cloud. We added all of our internal users by email as customers to the project. AS we're refining access and roles, if I add a user under "People"...
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Hello all, Apologies, couldn't think of a great way to phrase the question that wasn't extremely long. My situation is this: I have the default Priority field set in field co...
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My company is currently requesting that I move our external service desk to another instance so that it's separated from our internal development projects. I have application links between the ...
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The JSM project I created and the confluence space are linked, the articles show when you make a related search, what I was wondering if it's possible to pin certain articles directly in the help por...
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