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Assignee

Rajesh Mankad
Contributor
August 18, 2021

Hello,

We had 3 Assignee - Aashish, Raj and Rajesh Mankad. Since last few days Raj has been replaced by "Automate". We did not change it. How did it happened?. How to rectify this?.

1 answer

0 votes
Brant Schroeder
Community Champion
September 7, 2021

@Rajesh Mankad 

Do you have a user account on your instance named Automate?

Rajesh Mankad
Contributor
September 8, 2021

Hi

No we do not have such account. We had three agent accounts viz., Rajesh Mankad, Aashish Kulkarni and Raj Cool. Raj Cool has been replaced by Autonate on it's own.

Brant Schroeder
Community Champion
September 8, 2021

@Rajesh Mankad Do you have any automations running?

Rajesh Mankad
Contributor
October 5, 2021

Hi, there is no automation running except for the basic one. i.e. SR number generation, and email notification to customers post raising the issue.

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