Opsgenie

New Horizontal Navigation Experience We’re introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes a...

• Article
• jira
• jira-service-desk-cloud
• jira-software-cloud
• opsgenie

I'm trying to connect my OpsGenie essential instance to my Atlassian site, but it tells me "We didn't find an Atlassian site associated with your account information. You'll need to create a new Atl...

• Question
• opsgenie

How can I setup a rule to send an email when an alert goes from unacknowledged to acknowledged?

• Question
• opsgenie

On my New Relic integrations, it opens an alert on OpsGenie that automatic triggers an incident creation, but when New Relic incident is resolved (automatically), my OpsGenie alert is closed but I ne...

• Question
• opsgenie

I'm very new to using API's. I'm trying to integrate our ticketing system : SCSM with Opsgenie.  I'm trying to use the "Who's On Call API" https://api.opsgenie.com/v2/schedules/:scheduleIdentif...

• Question
• opsgenie

Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...

• Article
• opsgenie

Hi, Since installing the Opsgenie app (and granting the permission to override Do Not Disturb, when prompted), I'm finding my phone is constantly in DND mode - overriding my normal schedule. ...

• Question
• opsgenie

*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. The...

• Article
• incident management
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Question
• amazon
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Discussion
• amazon
• opsgenie

We have been using OpsGenie now for about a month and it works great. I have had all of our on-call engineers install the mobile app on their devices, but it looks like there is an option in the clou...

• Question
• mobile app
• opsgenie

Hi there! Is everyone psyched for Remote Summit 2020? I know I am.  This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualif...

• Article
• opsgenie
• summit-badge-challenge-2020

Hi, Can I manage Team Action Policies with API? This feature is much need for Infra as code approach we follow to configure Opsgenie. I could see Policy only to configure Alerts and Notifications i...

• Question
• opsgenie

With Opsgenie's Incoming Call routing system, is the number provided reachable globally? Can someone from Saudi Arabia call the US-based Opsgenie Incoming Call number? 

• Question
• opsgenie

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

• Article
• opsgenie

I'm using the Solarwinds integration, but alerts are defaulting to P3 since severity in solarwinds does not match priority in Opsgenie.  The Mapped priority Value documentation is a little vague...

• Question
• opsgenie

OpsGenie offers several Azure integrations, but Support have confirmed there is not one fro Azuer DevOps. Has anyone in the community tried this? https://status.dev.azure.com/

• Question
• azure-devops
• opsgenie

I would like to be able to trigger alerts when a new item is posted in an RSS feed

• Question
• opsgenie
• rss

Our company heavily uses Jira and Confluence, and now we're evaluating OpsGenie. Managing all our users in one place is a crucial requirement in all this. We already have an organization and site t...

• Question
• opsgenie

Hello,       I am working on setting up a team action to send MMS notifications using Twilio.  I have configured the action channel for the Twilio REST endpoint, and have configu...

• Question
• action
• opsgenie
• rest

I want to make sure that positive control is maintained on alerts after acknowledgement.  Too many times I'm unable to tell if a play has been executed against an alert or it's the case that the...

• Question
• opsgenie

What permissions / role do I need to perform global edits?  My account has Admin role attached, but I can't edit another user's full name.  I've also tried being an owner, but no luck.&nbsp...

• Question
• opsgenie

I have recently integrated opsgenie to Jira integration to get the tickets for alerts in opsgenie. But the issue is there is a lot of noise since there are same alerts again and again and similarly t...

• Question
• duplicate-tickets
• jira
• oec
• opsgenie
• same alert

This list was inspired by some recent chats that I've had with newer Opsgenie customers. Sometimes people get stuck doing something a certain way, or are forcing solutions to work together because of...

• Article
• best-practice
• helpful tips
• incident management
• opsgenie

When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been...

• Question
• chat icon
• opsgenie