Opsgenie

We've followed the configuration steps for the Zendesk integration for the "Creating alerts in Opsgenie for the Zendesk tickets" workflow and are successfully able to trigger alerts from a Zende...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have a problem, I added Opsgenie, but now it does not show in our atlassian account and I have mistake on screenshot. 

• Question
• jira-service-management
• opsgenie

When requesters ring and get the "press 1 for x, press 2 for y" voice prompts  - is there an option to do something when they don't press anything? Currently it just hangs up the call, would be ...

• Question
• cloud
• opsgenie

Hi all, I would like to start implementing Opsgenie in my organisation, however, with the current migration of Opsgenie to JIRA ITSM, it's not 100% clear where to start. The target state would be u...

• Question
• cloud
• itsm
• opsgenie
• opsgenie-cloud
• status-page

  One of its useful features is the ability to attach notes to alerts, providing crucial context during incident response. There are exciting opportunities for enhancement in how these note no...

• Article
• alerts
• atlassian
• notes
• opsgenie

  How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users. 

• Question
• cloud
• incident-management
• opsgenie
• opsgenie-cloud

    Hi Team, Good day! One of our customers is using Standalone Opsgenie with the Standard Plan. We have a concern regarding notifying end customers who are not part of any on-call...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are encountering additional costs for SMS and Voice calling in our instance that we would like to mitigate by target training the individuals who are using the most calls/SMS rather than creating ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi,  In the documentation there are two options of configuring incoming call routing  To integrate incoming call routing, you must first get a phone number. Opsgenie offers two options...

• Question
• opsgenie

    What are the differences and use cases between creating alerts in the Integration settings and the Sync settings within Opsgenie?

• Question
• alert
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• jsm
• +1 more tag...

  How to send the opsgenie alert to a webex space

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have a question about the time intervals in OpsGenie, in a general sense but also specific to notification policies. I have a notification policy that defines windows from 10:00am to 4:00pm on all ...

• Question
• opsgenie
• time

Hello,  Is there a way to have a team schedule expand by default? ---------------------------------------------------- ----------------------------------------------------  

• Question
• cloud
• on-call
• opsgenie
• opsgenie-cloud

Hi All, What would be the best way to send the weekly on-call to a specific Slack channel every Sunday morning? (primarily and secondary from all teams Thanks!

• Question
• cloud
• opsgenie
• slack

  I have an Opsgenie team 'Team A'. I have an escalation policy set up so... after 0 minutes, it will page out to a contact from 'engineer schedule 1' if not acknowledged after 10 minutes, ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

So I have an Opsgenie GCP integration and use it for several of our services, all our services are working except one and we can not figure out why even though the setup is copy pasted from the other...

• Question
• opsgenie

I have an email integration that receives messages (from Snowflake) that are formatted for human consumption using HTML. Part of the message is a link labelled 'LOG IN' with an URL that contains the ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello, I have a question regarding the phone numbers used to send voice and Sms notifications for Opsgenie. One of my colleagues has recently noticed that he got a call from a number different from...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Eventbridge rule generates an SNS notification to Opsgenie.  The SNS native payload is parsed by Opsgenie to populate the descripton(json) field.  I need to be able to extract certain items...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have the Slack<->Opsgenie integration set up and need some additional guidance on triggering a notification to Slack when the schedule changes. Is this possible? I'm okay with using a specifi...

• Question
• cloud
• opsgenie

  Hello Team, I want to confirm something within the OpsGenie - Jira Cloud integration.   I want to confirm whether the integrations' Outgoing Automation Rules are all evaluated or...

• Question
• alert
• automation
• opsgenie
• opsgenie-cloud

Hi, I have no idea where to start. I try to log in but it says  I don't recall doing something towards it. Can someone help? In JSM, I don't see anything related to Opsgenie either. 

• Question
• opsgenie

Hi team, In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert remind...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello,   we want to deactivate the call and sms notification option for all our users in OPSGenie to avoid extra costs. How is this possible?   Thanks

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello, Opsgenie community, This is rather a feature suggestion. I am a member of multiple teams. Hence I see all alerts and incidents from all those in a single board as URIs like https://absa...

• Question
• opsgenie