OpsGenie & JSM Premium Integration adding notes in OG

[Myles Boyd]

Alerts are created via API integration.

using the same integration, notes are added to alerts.

When an alert is created, a JSM issue created.

When a note is added, via API, to the alert, this is not being pushed to the ticket

I can see the API call to add the note; but searching the logs, using the note content, I can't see any attempt to post to JSM

Initially, I thought it was because, once created, we apply Issue Security in JSM. However, I'd expect to see a permissions error in the logs.

If it is Issue Security, how do we add OpsGenie to it?

TIA

[Myles Boyd]

Tried adding a manual note   that didnt work either