notify on-call person via voice/sms and also notify all team members via email only

[Bernadette Yu]

i have configured a routing rule, escalation, and schedule (roster) for our opsgenie team

but there's a requirement to send the alert to all team members as well.

alert comes in via API integration and i have set alert properties for Tags=XX on 'create alert'

[routing rule] if tag=XX, route to XX_escalation

[escalation policy] XX_escalation: if not acknowledged by 0min, notify on-call person based on [schedule] XX_schedule via call/sms, also notify all team members via email only

is this scenario possible? if yes, how would it be configured?

[Shashwat Khare]

Hello @Bernadette Yu ,

This is Shashwat from Opsgenie support and here to help! 😊 

Yes, this configuration is possible with the caveat that the notification will be sent to all team members, however, it depends on each of the team member's notification rules whether an email or email/SMS/voice/app notification will be sent out to them.

In the escalation policy, you can select the condition "Notify all members of team", as below:


However, the notification will be sent out according to each team member's notification rules configured.

You can also use a central notification template in Opsgenie, which lets you define and control each team member's notification rules for alert notifications.

Best,
Shashwat

[Bernadette Yu]

thanks for your response.

we do have an escalation policy which routes to the on-call person via sms/call

i know its possible to add another escalation rule to 'notify all members' in the escalation policy

but is there a way to configure the notification rules for each user such that all members will receive email only while the on-call person is notified via sms/call? 

[Shashwat Khare]

Hello @Bernadette Yu ,

My pleasure! 😊

You can configure filters on the notification rules based on the below attributes:



However, please note that these notification rules will be applicable for such users across all alerts in the instance.

Help document - https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/ 

Best,
Shashwat