Opsgenie

We'd like to configure Central Notification Templates using the OpsGenie API but couldn't find it mentioned in the API documentation. How can this be achieved?

• Question
• opsgenie
• rest-api

We’re pleased to announce that we have added incident management features for all customers on the latest paid plans (Essentials, Standard, and Enterprise). There’s no additional charge or change req...

• Article
• incident-management
• opsgenie

Given that OpsGenie is a cloud product and that the Australia is not a region that is accessible, I need to understand what data OpsGenie stores, especially if our incidents write data that is deemed...

• Question
• opsgenie

As of April 22, 2020, we’re introducing various enhancements to streamline collaboration and resolution while managing incidents from Opsgenie. We’re changing the information necessary to create an i...

• Article
• opsgenie

Is it possible to automatically assign an Alert to the person that acknowledges the Alert?  Or to the person that is on-call?

• Question
• opsgenie

When an alert is escalated, does the notification state the alert has been escalated?  We have three levels of escalation.  If the first person does not acknowledge the alert, it goes to a ...

• Question
• opsgenie

Is the best practice for JSD <-> Opsgenie integration to create a dedicated account in JSD for opsgenie to use?   Is there a downside to using a users credentials for this integratio...

• Question
• jira-service-desk
• opsgenie

I'm evaluating opsgenie for the company I work at. An attempt to use /eugenie bot in slack for EU variant of opsgenie ends in the error in the title. Is it familiar to anyone?

• Question
• opsgenie

Hi guys ,  I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into...

• Question
• integration
• jira-service-desk
• opsgenie

New Horizontal Navigation Experience We’re introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes a...

• Article
• jira
• jira-service-desk-cloud
• jira-software-cloud
• opsgenie

I'm trying to connect my OpsGenie essential instance to my Atlassian site, but it tells me "We didn't find an Atlassian site associated with your account information. You'll need to create a new Atl...

• Question
• opsgenie

How can I setup a rule to send an email when an alert goes from unacknowledged to acknowledged?

• Question
• opsgenie

On my New Relic integrations, it opens an alert on OpsGenie that automatic triggers an incident creation, but when New Relic incident is resolved (automatically), my OpsGenie alert is closed but I ne...

• Question
• opsgenie

I'm very new to using API's. I'm trying to integrate our ticketing system : SCSM with Opsgenie.  I'm trying to use the "Who's On Call API" https://api.opsgenie.com/v2/schedules/:scheduleIdentif...

• Question
• opsgenie

Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...

• Article
• opsgenie

Hi, Since installing the Opsgenie app (and granting the permission to override Do Not Disturb, when prompted), I'm finding my phone is constantly in DND mode - overriding my normal schedule. ...

• Question
• opsgenie

*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. The...

• Article
• incident-management
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Question
• amazon
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Discussion
• opsgenie
• amazon
• configuration
• integration

We have been using OpsGenie now for about a month and it works great. I have had all of our on-call engineers install the mobile app on their devices, but it looks like there is an option in the clou...

• Question
• mobile-app
• opsgenie

Hi there! Is everyone psyched for Remote Summit 2020? I know I am.  This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualif...

• Article
• opsgenie
• summit-badge-challenge-2020

Hi, Can I manage Team Action Policies with API? This feature is much need for Infra as code approach we follow to configure Opsgenie. I could see Policy only to configure Alerts and Notifications i...

• Question
• opsgenie

With Opsgenie's Incoming Call routing system, is the number provided reachable globally? Can someone from Saudi Arabia call the US-based Opsgenie Incoming Call number? 

• Question
• opsgenie

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

• Article
• opsgenie

I'm using the Solarwinds integration, but alerts are defaulting to P3 since severity in solarwinds does not match priority in Opsgenie.  The Mapped priority Value documentation is a little vague...

• Question
• opsgenie