Opsgenie

This may be a feature request but if you have a workaround, I would be glad to hear it. We recently implemented the Opsgenie schedule in our IT department. Our Helpdesk has an extra monitor that the...

• Question
• opsgenie

Deal all, We need to add a note in Alert when a new comment is added in our Service managment ticket created by the Alert. When we acknowledge the alert, the Jira issue comment field is updated cor...

• Question
• opsgenie

Hello, We would like to automatically adjust the status of a component on StatusPage by applying tags on alerts. The integration "StatusPage" is correctly defined and when we (manually) set the cor...

• Question
• opsgenie
• statuspage

Have set up Incident Alert notifications. When a new Major Incident is created in OpsGenie, the SMS and email Alerts are working fine, but the Voice Alerts are not working.   I've checked Audi...

• Question
• alert
• opsgenie

Hello everyone,   My team and me are trying to install "Incoming Call" integration on Opsgenie but we can't find path to do so. On documentation, it is said I need to go in settings and integ...

• Question
• opsgenie

If I create an alert for a team that I am not a member of, is there any way that I can view the progress of that alert? Our situation is that we have engineers that need to create alerts for another...

• Discussion
• opsgenie

Hi there, so I need Apple Pay as a Statuspage in order to be included as an external service within Opsgenie. This one show the Apple Pay as a service endpoint, but it is impossible to use from Ops...

• Question
• integration
• opsgenie
• statuspage

Dear all, I have an Incident which has been previously created from an Alert through the following Incident rule : Then as a test I have a created manually a dummy Alert of P2 priority only w...

• Question
• opsgenie

Where is the right place to ask about and/or provide Feedback regarding the Slack App (/genie  command )? https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/

• Question
• opsgenie
• slack

How to filter alerts/incidents assigned to me in the Opsgenie mobile app ?

• Question
• cloud
• opsgenie

Dear all, We have integrate dynatrace with opsgenie and the Alias field is mapped to ProblemID in order to be unique. Actually we have an alert coming from Dynatrace which is send to often and due t...

• Question
• jira
• opsgenie

Dear all, We are actually testing opsgenie with Jira Service Management integration. Our context is as below : 1 We receive alert from Dynatrace 2 Alerts create automaticaly an incident in Opsgen...

• Question
• opsgenie

Dear Opsgenie-Community,   I'm currently implementing a web application in Angular to utilize the Opsgenie REST Api. The integration is already setup and it works when using Postman. When I t...

• Question
• opsgenie

I product manage a monitoring tool called SnappyFlow and we typically use webhooks with a standard payload to send alerts to incident management tools like Opsgenie. In the case of Opsgenie, I don't...

• Question
• cloud
• opsgenie

Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how i...

• Question
• jira-service-management

Hi there,   I'm currently using Heartbeat to find out whether or not my service is alive. Is there any reporting mechanism to find out the history of when the services were up/down, something ...

• Question
• cloud
• heartbeat
• opsgenie
• report

I'm trying to find out if after an incident/alert is created and the notifications for the on-call team members go out if I can then manually send a notification to a team member from the alert/incid...

• Question
• opsgenie

Dear all, We are actually evaluating opsgenie and we face to a question related to Incident and Responder alert. We notice that when an incident is created from incident rules, it does different th...

• Question
• jira
• opsgenie

Hello everyone, I am trying to create alerts from AWS Lambda using python SDK. When I execute the script from my PC or AWS EC2, it works fine and takes ~10 seconds (business logic + fetching data ...

• Question
• cloud
• lambda
• opsgenie
• python

Dear all, We use opsgenie with a Dynatrace integration, We have define indient rule which create an incident when alert is of P2 priority. The Incident is properly created but what it is wierd is ...

• Question
• opsgenie

Dear all, There is some clarification that I try to get on the way opgenie handle alerts. What I have unserstand is that the unicity of the Alert is handle through the Alias Field. In our case we ...

• Question
• opsgenie

We have ~45 Global notification policies and a similar number of teams of which ~25 are active. We would like to migrate the Global Notification Policies to Team Notification Policies in o...

• Question
• cloud
• opsgenie

Each participant is assigned a color and is represented with that color in the schedule preview. Can I change this color?

• Question
• cloud
• colour
• opsgenie

how can i open an incident automatically if i get a p1 and p2 alert and at the same time open a jira ticket

• Question
• opsgenie

Hi, we setted up a Integration between Jira Servicedesk and OpsGenie, so far all is fine, but we are facing following issue: If we close the alert in OpsGenie, the ticket in JSD will get the stat...

• Question
• cloud
• jira-service-desk
• opsgenie