Opsgenie

Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc.  Users can be deleted from the Users list under Settings> Users.   I...

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• opsgenie

This article will demonstrate how to remove a user from a schedule without messing up the final rotation.  Sometimes, when you remove a user from a schedule, the final rotation gets thrown o...

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• opsgenie

The alias field in Opsgenie is used to match actions on an integration to the correct alert.  Please note that these instructions only apply to the Standard and Enterprise plans. The Essenti...

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• opsgenie

Opsgenie offers various channels to provide customer support. Essentials and Standard plans can receive support via in-app chat and support tickets, and Enterprise plans can receive support phone sup...

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• opsgenie

This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host.   The main use case for this is using OEC across multiple integrations ...

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• opsgenie

Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan.   While on a trial, you are able to test out any features that we off...

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• opsgenie

This article shows how to route incoming phone calls to different schedules based on the time of day.   Here is an example of the call routing schedule based on time of day: ...

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• opsgenie

Is it possible to only notify team members on the first alert (or first couple of alerts) that are received by an OpsGenie integration within a given time period? For example, when we have a physical...

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• cloud
• opsgenie

Using the OpsGenie REST API, how can I get a list of alerts acknowledged by a user (regardless of whether or not they were first to acknowledge it)? Currently, the 'acknowledgedBy' query param field ...

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• api
• cloud
• opsgenie
• rest-api

Hello Team, Can we add Saudi-Arabia under the list of Supported countries for the phone numbers in Opsgenie? One of our customers want to associate a number from Saudi Arabia and they couldn't...

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• cloud
• opsgenie

Good day!  We use Zabbix and Prometheus for monitoring. They are sending alerts to opsgenie and those alerts are routed to different Teams channels. So I was wondering can we silence alerts f...

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• opsgenie

I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident    

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• opsgenie

Is it possible to implement custom payload in the Opsgenie outgoing webbook? e.g. {   "message": "alert body",   "custom key": "alert Priority", }

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• cloud
• opsgenie

Hi i want it so opsgenie doesn't skip log says: RULE[NEW ALERT][CREATE][IMMEDIATE STEP] -> Skipped notifying. User has seen this alert. We cant have this the user should be reminded they need t...

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• opsgenie

Given a list of all possible alert tags (A, B, C, D...) Generate a report that has the top 8 tags, but exclude tag A and tag C

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• opsgenie

I have configured my Priority field to map with OpsGenie Priority Alert field. Critical and High set the corresponding OG Alert Priority but medium and low do not. I have read articles about legacy s...

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• opsgenie

i used to be able to login via larkhealth sso but not anymore. requested password incase i forgot the password - no email. I clicked on create account - now I got a welcom email? can you r...

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• cloud
• opsgenie

...s: { "type" : "notification" , "policyDescription" : "notification policy description " , "enabled" : "true" , "filter" :{ "type" : "match-all-conditions" , "c...

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• opsgenie
• rest-api

I apologize if this has already been asked elsewhere, but didn't find the answer after looking on the Opsgenie support and a quick look at online documentation. I am creating a new service and want ...

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• opsgenie

We have an working integration between Zabbix 6.4 and opsgenie in EU. But, no hostname,host_addres,host_alias, or such fields is filled. Its all in the Description but not i a form opsgenie can wor...

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• cloud
• opsgenie

We have multiple teams under our organisation and are some what new to using OpsGenie. We've noticed some stacked alerts are missed as they have been acknowledged and the sort option by default is s...

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• opsgenie

We are migrating to Opsgenie from another product and I have been testing in Opsgenie. One thing we'd like to do is auto close alerts that people may have forgotten to over time. I have implemente...

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• opsgenie

After you subscribe or watch a service, there isn't an option to unsubscribe or unwatch that service. I've only found documentation on how to subscribe: https://support.atlassian.com/opsgenie/d...

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• opsgenie

At the moment, we are writing our Post Mortems independent from OpsGenie on Confluence pages but want to start to leverage the Incident Feature more in the future. The goal is to export the Post Mort...

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• cloud
• opsgenie

Hey 👋 we want to get the fastest possible information, when something goes wrong in the Atlassian Cloud products. Therefore we want to integrate the Atlassian status from https://status.atlass...

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• opsgenie
• status
• statuspage