Opsgenie

I have setup a Jira Integration in OpsGenie. I basically have setup rules that whenever an alert is created it should also create a ticket in Jira. That I have been successfully able to carry out. H...

• Question
• cloud
• opsgenie

We are receiving mails to opsgenie from one of our systems. And don't see any way to achieve deduplication using the alias field. We've tried adding it to the extra_properties, but it keeps getting...

• Question
• cloud
• opsgenie

I have a on call schedule of the last month but it does not reflect what actually happend last month so we want to adjust it as users are being compensated for the hours worked.   Is the only ...

• Question
• cloud
• on-call
• opsgenie
• schedule

Since the OEC is tied to a user in windows when an alert is ack'd it comes through as the user you have setup in the config. I am not a developer but I would like to have the python script send the a...

• Question
• cloud
• opsgenie

...bsp; { "data" : { "success" : true , "action" : "Create" , "processedAt" : "2023-01-03T16:40:03.08Z" , "integrationId" : "xxx" , "isSuccess" : true , "status" : "C...

• Question
• cloud
• opsgenie

Dear All,   I have two silly questions that I can't seem to get the answer for.   1. We've been using Opsgenie for around a year now and it's been working fine. Phone notifications we r...

• Question
• cloud
• opsgenie

Hi everyone, background info: PRTG is up to date (Version: 22.4.81.1532)  Opsgenie Essentials Plan I'm currently trying to get Tags working with our PRTG -> OpsGenie -> JSM Integration...

• Question
• cloud
• opsgenie
• prtg

I've connected Opsgenie with Jira (using the Jira Service Management Cloud integration) so certain alerts in Opsgenie are reflected as an issue in Jira. I'm including YAML code blocks in the al...

• Question
• cloud
• integration
• jira-service-management-cloud
• opsgenie

Hi,   How does alarm deduplication work when the alias is the same but the alarm priority is different? Suppose that I get the following, in that order: firstAlarm: alias=someAlias, prior...

• Question
• opsgenie

Is it possible to somehow within one team, send notifications to different teams channels based on the alert source for example.  Like: from Zabbix to channel Zabbix in ms teams, Sentry to sent...

• Question
• cloud
• ms-teams
• opsgenie

Hi All,    I'm currently integrating PRTG following the documentation here.   At some point, on PRTG side, we have to provide the payload to send to Opsgenie when a threshold is re...

• Question
• alert
• integration
• opsgenie
• payload
• prtg
• +1 more tag...

Hi, we are from eGovernments foundation. we have any chance to get community Licence for free and we are non-profitable ognanization.

• Question
• cloud
• opsgenie

but my Idea is the dom from jira is ltr but I want it rtl. I did that by my Addon but once reload the page the dom from jira is ltr by default and then my js code run then becomes rtl. by question i...

• Question
• cloud
• opsgenie
• server

What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current ti...

• Article
• on-call
• opsgenie
• schedule

I'm new to OpsGenie. I've been asked to go through incidents with completed post mortem and determine if there are tickets within the postmortem for future work. Like fixing the larger problem even t...

• Question
• cloud
• opsgenie

i have an existing user license based on US region- now i want to use the same license for EU region based application. is it possible?

• Question
• cloud
• opsgenie

I want an incoming alert to trigger an automation script - python or powershell - to handle further actions. Do I have to install OEC to achieve this or are there tools already available in Opsgenie...

• Question
• automation
• cloud
• opsgenie

Can I migrate alerts to Jira, open tickets for them, and migrate only the critical alerts and not all that occur?

• Question
• cloud
• opsgenie

In the Opsgenie API documentation page for services (https://docs.opsgenie.com/docs/service-api), there doesn't seem to be an API endpoint to Get/Create/Delete service relationships. I'm trying to au...

• Question
• opsgenie

One of my coworkers is trying to authenticate into his Opsgenie app on his pixel 5a running lineage and when he does, he gets an error, "Webpage not available at" (url of opsgenieauth) "could not be ...

• Question
• cloud
• opsgenie

I would like to set the Executive Summary in a Post Mortem via the API. I am using Python. There is an API function for it, but unfortunately there is no curl example. Usually with a curl example I c...

• Question
• api
• cloud
• opsgenie
• post-mortem

Hello Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident. Thanks Abe

• Question
• opsgenie

Hello All   If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie? Thanks Abe

• Question
• opsgenie

How can I send a separate alert to each member of a team? I don't want one of them acknowledging it and it to stop alerting the other team members. Or one of them to close it and it stop alerting the...

• Question
• cloud
• opsgenie

Hi All   When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an aler...

• Question
• opsgenie