New to Jira Service Management

I want to add customers and assign them specific values to field that they can choose from a list (drop-down) in the customer portal. Is it possible?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the classic Jira Service Desk. When I try to edit the default Time to Resolution SLA and add a condition to pause during Status:Pending and save, it comes up with the error "Something has ...

• cloud
• new-to-jsd

We have a large number of support tickets raised by users emailing our support email address rather than logging in. The users all have email domains that relate to their location. Ideally I would li...

• email
• new-to-jsd
• server

Hi! We have built an automation for one project and set the parent issue to be the trigger issue, all works well like this, even when we change the Issue type the "Parent issue" drop-down box is hid...

• cloud
• new-to-jsd

I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following:&nbsp...

• cloud
• new-to-jsd

How I can restrict a user to access to a projects in Jira Service Desk?

• cloud
• jira-service-desk
• jira-software
• new-to-jsd

I am trying to export all Incidents and service requests in Excel file but it exports only 1000 records. Can someone help?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi guys, I do need your lights for a filter on JIRA. Would you please help me to build one that will allow me to have the list of tickets that I monitor, but that I have not opened ? cheers  ...

• filter
• new-to-jsd
• unknown-hosting-type

how to integration JIRA service desk with confluence ?     We can't display the status for this application link, because outgoing authentication is disabled.You can enable outgoing auth...

• new-to-jsd
• server

Dear all, We are having issues with one of the agents in Service Desk. She tried to send the e-mail to reset the password of her account. After several times, I tried to send the same email from U...

• new-to-jsd
• cloud

I would like to make one request form for a new employee hire where a demand can be made for hardware, software, accesses etc. However these demands hw/sw/acc should be made into different tickets so...

• new-to-jsd
• server

Hello Community !!    I'm trying to do the integration Jira + Zabbix following that guide https://www.zabbix.com/integrations/jira#tab:official2 But I can't find two values "jira_se...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, We have a project in JIRA SD for an application with different ticket types in it. When it comes to the "Service Request with Approvals" type we are observing that the ticket always goes to ...

• new-to-jsd

In Insight I would like to make a daily backup of a certain object type. What is the best way to do that? Is there such a function in-built or should I use an automated groovy script?

• new-to-jsd

Hi eveyone, I have a big problem with POST rest-api method for new Jira Issue... basically, I am always getting the error: "customfield_10402":"Customer Request Type field is required" even if I set...

• jira-service-desk-cloud
• new-to-jsd
• unknown-hosting-type

Hi All, I am using jira service desk 3.16 and wants to run on http and https, for that in server.xml we mentioned 2 connector port entries like below <!-- Relaxing chars because of JRASERVER-679...

• new-to-jsd

Dear community, At the moment I am looking for a way to organize my work within my organization. My organization is already using Confluence server to share knowledge. I have internal customers (I ...

• new-to-jsd
• server

Dear All, I am using jira service desk 3.16 and wants to run on http and https, for that in server.xml we mentioned 2 connector port entries like below <!-- Relaxing chars because of JRASERVER-6...

• jira-service-desk
• new-to-jsd
• server

We converted to Next-Gen for JSD and noticed one feature that we previously enjoyed is missing. It's not mission critical, but I am curious if it's on a Next-Gen roadmap to be delivered in the near f...

• cloud
• jira-service-desk

Our organization already have a JIRA license for 2000users. Can we get Script runner license for 10 users alone?

• jira
• licence
• new-to-jsd
• scriptrunner

Hi,  I am trying to setup a customer support portal. In all forms I create there is a field named " Raise this request on behalf of" .  This field is always a mandatory , how can I...

• cloud
• jira-service-desk

Hi community! I would like to know if there any way to manage project permission from Active Directory. I would like to create Users in AD, configure them with a parameter that Jira Service Desk will...

• new-to-jsd

We are about to use JSD as a customer service portal and we know about its ability to integrate with a knowledge base in confluence, we currently have a company intranet site hosted on sharepoint cra...

• new-to-jsd

When I try and click onto the 'testing' status to change it to 'validating' nothing happens. This is on my PC not a mobile.

• new-to-jsd
• unknown-hosting-type

Need a report of SPRINT-> total (StoryPoint ) -Status->Developer 

• cloud
• new-to-jsd