Sub-task Resolved Status Not Showing in Queue as Strikethrough

[MJCorcoran]

I always found very useful that Resolved Sub-Tasks showed with a strike-through in my queue of parent tasks. This morning, it simply stopped doing that. In the image attached, the sub-tasks (highlighted in yellow) all show the same (Resolved or not). How can I get that strike-through back? 

 

[Himanshu Tiwary]

Hi @MJCorcoran ,

This is most likely a issue of the Resolution field, not a queue setting.

Sub-tasks are shown as strikethrough in the queue only if the Resolution field is set. So, if the status was changed to Resolved/Done but the Resolution field is not set, sub-tasks will appear unresolved in the queue.

You can check

• Open a sub-task that appears unresolved, and check if the Resolution field is set
• Verify the workflow transition to Resolved/Done sets the Resolution field
• Verify any reopen workflow transition clears the Resolution field

This issue is not a queue issue but a workflow issue.

[MJCorcoran]

That is all correct in the Workflow. The odd thing is that it was all fine on Friday, but today (Monday) I'm observing this behavior.

[Arkadiusz Wroblewski]

Hello @MJCorcoran 

Please check following KB Article https://support.atlassian.com/jira-software-cloud/docs/choose-when-subtasks-and-linked-issues-have-a-strikethrough/ 

I tend to give Users a Rod, not Fish 😉

[MJCorcoran]

Thanks. When I get to the Select Post Functions, that option does not show in the editor.