Community resources
Community resources
Community resources
Jira Service Management
-
Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It'...
-
Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: ...
-
In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
-
Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
-
Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
-
Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
-
Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
-
We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
-
UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
-
The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
-
Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
-
Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
-
Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
-
Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
-
Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
-
What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
-
Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
-
Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
-
Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
-
Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
-
Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
-
Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
-
UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
-
For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
-
18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
-
We noticed that the Ticket Activity History shows when an automation updates a ticket, but it does not indicate which automation rule performed the action. Would it be possible to include the automat...
-
Hey, I cannot create a work environment, when I try to create it, it gives me an error.
-
I can't log into Bitbucket on the website, when I try I get the error: ERROR for site owner: Invalid domain for site key I tried private mode and clearing cookies, those don't fix. Chrome work...
-
Hello, I’m the org admin for our JIRA "free" subscription but I can’t see the delete button for unwanted site I only see manage button. I believe this is a limitation on the free subscripti...
-
Does anyone have information regarding how to add tags or keywords to requests types so that the search functions better on the customer portal? I have read that the search functions in 2 wa...
-
Hi everyone, I'm managing a JSM Cloud project (Standard plan) and I'm trying to customize and translate the "Customer Invited" notification via Language Support, but the template simply doesn't appe...
-
Hi, I've recently taken over our JSM from a guy who was made redundant. As with such cases, there was no hand over or tutorials and coming into this blind is really getting me frustrated. The...
-
How to set up the Extermal user's session timeout or force logout after a certain period of inactivity? I just saw the guide below, but I'm stuck on step 3. Set idle session...
-
How to set up the specified user's session timeout or force logout after a certain period of inactivity? I just saw the guide below, but I'm stuck on step 3. Set idle session ...
-
Is there already a feature ticket in for this? Seems like something that I should be able to control in the search filter, if I want to search for enabled users only or not. I frequently NEED ...
-
Auto-populate a Teams meeting link in alert description based on selected "Affected Service" (JSM Op
Hi all, I'm setting up a Code Red / incident alerting process in Jira Service Management (JSM Ops) and trying to automatically add a Microsoft Teams bridge link to an alert's description, ...
-
I see that I'm being billed for 6 licensed users but we have only 5.
-
At https://support.atlassian.com/contact#/, if I enter "sja.atlassian.net", I am informed that: Sorry, we can't find this Cloud URL. To demonstrate this: However, it obviously exists. W...
-
Starting in September, they are planning on enforcing a limitation to the number of grants per permissions scheme of 50 total grants. I do understand the rationale for this. However, in my opini...
-
We are using Jira Service Management as a tool to review potential pieces of chargeable project work, triage them and then track internal and external sign off. Each ticket has a few custom Number...
-
I need to change the user that is shown when a ticket changes status from Waiting for support -> Waiting for customer and the email informs that this user has made this (automated) change of ...
-
Customers get "The knowledge base article could not be found" when KB is linked as a Confluence Fold
Hi, We're experiencing an issue with the Folder knowledge source feature in JSM Cloud. When we link a Confluence Folder as the knowledge base source (instead of a full Space), customers are unable ...
-
Hi, we have a service space that, by default, is in spanish. We have mostly spanish customers, but we have some customers that we will support in english. We did set our portal in english and we enab...
-
My approval section on "approvals" is missing, pls help
-
I setup the following flow and webhook with various testing: setup flow with incoming webhook, simple log action. testing using Postman -> works. Setting up Webhook in Jira System co...
-
Jira to ServiceNow Integration - How to Get Jira Space/Project Information in Worklog Events for Tim
Hi Team, I am working on an integration between Jira and ServiceNow to automatically create Time Cards in ServiceNow based on the hours logged in Jira. Current Setup Projects are initially...
- Question
- cloud
- opsgenie-cloud
-
There is a share with option in the drop down, when submitting a Jira ticket to send the ticket to your respective member company. If a member chooses this option, everyone in their company will get ...
-
Problem: 2 sections -> When changing the “Work type,” this can be done without any issues in Project 1, and no further prompt appears after selecting the second work type. I want thi...
-
From what I have seen online Atlassian have released ability to pull Form values, which replaces the old config of using {{issue.properties."proforma.forms.i1".state.answers}} it is now confi...
-
I am trying to create a new intent and it populates with actions I am unable to delete. I can not delete any new actions I create either. I have tried all the workarounds without success.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 12 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST |