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Jira Service Management
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, I am a new user and am trying to set up my Demo with Assets. I have a pretty good idea of how to create assets and attributes. I am having a hard time setting up or connecting the assets with ...
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First I must say how disappoint it is to come all this way here simply to remove customer from my project/site/space or whatever it is called now. Spent 3 hours on research to stop in the same probl...
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We have a stand-alone instance of OpsGenie that we want to migrate to JSM premium. I see that there are some awesome incentives. Since we're splitting the operations team out to another group, is it ...
- Question
- cloud
- migration
- opsgenie
- opsgenie-cloud
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Hello, I hope you’re doing well. I added an external email and removed the default Jira email in Jira Service Management, but I’ve noticed that when replying, it still uses the Jira email. I can’t ch...
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One of our technicians, Chris, does not have the option to "Move" tickets. We often move them to other projects but he doesn't even have the option to select this. I have checked permissi...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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In the Introducing Atlassian Service Collection the statement is made: "That's why we're excited to announce the general availability of Data Manager, available exclusively to Service Colle...
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We have a JSM Workflow which contains a rule which triggers a webhook which initiates a JSM Automation. This webhook contains the Issue ID. However, as of October 10, the webhook no longer seems to c...
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Hi , I recently added a comment with a 36MB MP4 video attachment to a ticket in JIRA Service Management for an external customer. However, the customer reported that after receiving the JIRA notific...
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Hi all, so we have an incoming call configuration routed to particpants in schedule abcd. But it seems to always go to the first person in rotation 1 and not the person in rotation 2? Is it an esca...
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Hi everyone, I'm currently looking for a way to restrict the use of a specific app (Marketplace app) within Jira Service Management, ensuring that it is only accessible to users with admin privilege...
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I want a link to a page name of the current and backup on-call for my team. It needs to be public to my org so that anyone can see this page. At the moment, the only link I can find...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Atlassian, How will the pricing be affected to those business who are not currently utilising premium subscriptions? Anything we would need to do prior to the change taking course in 12 day...
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In Sharepoint I have a list with Countries and per country the actual project numbers. In Jira I have a custom cascading field country (parent) and project (child). How can I copy the data from Share...
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Im wondering if there is any possibility to track spent time on working with Playbooks? In my case a playbook would be a kind of OLA (organisation level agreement) for internal Teams ad wou...
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I've read several articles - all about the Differences between "People and Access" and "Customers" page in JSM Cloud. My question is simple, how do delete unwanted customers who are 'active' in...
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Hello. I am currently on a free trial of the Premium plans for JSM Cloud and Confluence Cloud. I want JSM customers to be able to view knowledge articles from the Help Center homepage. However, whe...
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"I've published a Forge app on the Atlassian Marketplace and recently switched it to 'Paid via Atlassian.' The Atlassian team requires me to set up a 'Support ticketing system' link. I created a new ...
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I am creating a new employee registration form that must be completed by the manager. 1. the manager fills in the form 2. a request is created 3. the request is shared to few users The manager mu...
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while creating the ticket showing the unassigned request types,so help me on to remove that unassigned tab while creating the ticket in jira portal.
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When a defect is created for a story, I'd like the Components for the story to be auto-populated to the Components field for the defect. Is there a way to do this?
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I have 4 JSM projects that I am trying to get under a single view, I have created the Dashboard but it is showing as a list using the Gadget "Filter Results" I want to have this be an interactive Boa...
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The Customer / Organization details are a great feature but those details can change. It would be useful if those fields could be feed by a Confluence database so they can be maintained in bulk...
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I’m trying to find a way to restrict what customers see in our Jira Service Management (JSM) portal based on the specific services they subscribe to. For example, our JSM portal currently includes C...
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I recently changed my workflow and somehow I broke the option to set resolution when setting something to "Resolved" status. As a result, tickets are showing Resolved status but remain set to Un...
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Charts and Reports applications stopped working several weeks ago. The only message that comes up says contact system admin. I have a certain level of access, how do I fix this?
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