Community resources
Community resources
Community resources
Jira Service Management
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Today a customer opened a ticket via e-mail, which 99% of our customers prefer to the portal. I created a public comment that I would engage this afternoon, which should have sent her an e-mail. Shor...
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Is it just us or is everyone else being impacted by all of these changes that Atlassian is doing in the Cloud? I feel like we are constantly getting performance issues (Automation failures due to iss...
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Hi, I have a service desk portal with multiple forms. I have a specific form which I want to be visible to users, but the user should NOT be able to click "create" I have tried adding a script on t...
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Hello :) we are trying to use an automation to automatically fill the "Organizations" field in JSM work items. This is due to the customers not always using "share with organization" and the inabili...
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I'm looking to create a notification policy where I can apply both - delaying until 9:00 AM next Weekday OR - delaying until the count exceeds 5 within 30 minutes...
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I keep reading that there is supposed to be something called Jira Customer Service Management included in my Jira Service Management Premium Cloud licensings, but I can't find anything in my tenant t...
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I have created a help center that is working perfectly with a portal. The portal is a ticket submission that works great. I am developing a knowledge base via confluence and have linked them properly...
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Hi all - I am a project manager for a marketing and creative team. I manage all of the requests that come from product marketing, performance, engineering, etc. to make sure they follow a content/cre...
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I have a work type called Blog that after it has been Done (or on our board Published) for 6 months, I'd like -- 1. The summary to update to: [6M Review] {{issue.summary}} 2. The status to upd...
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I am simply trying to update a custom field. It is currently set as a Group Picker (multiple groups). There is a new group I need to add to the picker field. However, I see no way to do this. If I go...
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Hi everyone, hope you can help me, I have a project called RH (HR) where we manage people records. There is another project called GDP, the area responsible to provide computers and others work fac...
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On our JSM site, we assign service requests to a custom "Assignment Group" group picker field, mostly because of the automation options available with group fields. With the official system Team fiel...
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Hello, I am trying to setup a widget. 1. The questions in the widget only include summary and email. Is there a way to include the other form questions in the widget? 2. Is there a way to add links o...
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We've configured "Issue Security" in Jira Cloud, so some issues are only visible to the "Administrator" role. If you check through the UI, everything works correctly; users with other roles don't se...
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I tried using the Linked Work items option and able to use/see fields but unable to create a Dashboard/trend series with that data. I would preferably like to track how many of our changes caused ...
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現在、JECを利用し、プライベートサーバとクライアント側の間の通信および バッチ処理を実行する仕組みの実装を進めております。 その中で、プライベートサーバー側(JEC)からJIRAの特定スペース・特定ステータスを参照し、 該当するステータスに記録が存在する場合にスクリプトを実行するという処理を構築している状況です。 (例：AスペースのBというステータスが存在する場合に、プライベートサーバ...
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Is there any way to download the complete database of all customers who have been registered in all projects?
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Hello. We are using the free version, and when one of our team members attempts to log in to an account with specific space permissions, the login screen keeps spinning indefinitely before displaying...
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I would like to ask about how to create fields. I want to create fields like the following, but I’m not sure which options to select or how to configure them. 1. Tickets that have been open for m...
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Our instance has over 2000 of each. What do other admin do to try and clean up ones that aren't used, etc? Or are there suggested ways to keep it from getting this bad? Our users sa...
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Hi, Is there a way to prevent a user with access to an Object Schema from being able to export the data? We are integrating Assets functionality to enrich our JSM Issues with additional information...
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Hi, I have the request to assign workitems to a group-member, due to the fact that assisning to a group is not possible. Reason for assigning to a group-member is that, if an application owner chan...
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I've set up my workflow to use Approver Groups as my approvers. I've found the Customer Notifications in Space Settings for notifying those approvers, and I can only choose Approvers, not Approver Gr...
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The option to change the portal introduction/description is not available to be in the new design. I have contacted the JIRA admin and they are not seeing it either. I have project admin access. If t...
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Hello, i am currently trying to connect PRTG to Jira Operations to create Alerts. We followed the documentation to set up the notification template in PRTG and set up the Integration on JSM. W...
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