Community resources
Community resources
Community resources
Jira Service Management
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, I want to fetch all the users present into a group which is mapped with JSM product. Please provide API for this.
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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I’m trying to link Jira tickets to Confluence pages to streamline documentation and task tracking. However, I’m encountering a permission error that prevents the link from being established. I need g...
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Hi all, I’m trying to unlink a space from the default Help Center in Jira Service Management, but I can’t seem to find any way to do this. I’ve noticed that: In a custom Help Center I created, I ...
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Hello, I was messing around with the custom reports in JSM and exploring the pre defined metrics JSM provides, more specifically the time to resolve (avg). I wanted to know how its being calculated...
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Hi there, I'd like to build an automation for reminding teams of open tickets assigned to them via email. The "team" is (dynamically) identified by an Assets field Assigned Team holding the ...
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Hi, I'm building an automation that creates work items based on a list of assets. The object has an attribute for "responsible parties" which is a multi-select User field. I want to pop...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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Hi community, I am designing an IT Service Management solution with many different physical locations. I am hitting a wall regarding data isolation in Jira Assets and would love to hear your archite...
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Hi team, we have few spaces which are managed under JSM (Screenshot attached). We want to move then under JIRA managed spaces (Sample screenshot attached). We have to move all the work items fro...
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Hi, I am using Jira Service Management Cloud and have a question about customer comment permissions in the customer portal. What I want to do is allow customers to edit or delete comments that they...
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If I create the work item manually, both assignee and approver fields are on the create screen and I can set their values. My automation rule is triggered on schedule with a JQL. For each matching w...
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Is there a way to assign an Account Manager/Sales Rep Name to a Customer Organization inside of JSM? Currently, my company uses a different ITSM product and there is a way to assign an Account Man...
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In order to manage content for the Rovo Connector for SharePoint, it wants the URL to be in the format of https://<domain>.sharepoint.com/sites/<SiteName> But there are other ShareP...
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I am being charged twice each month. One charge is $12.50 (my old amount) and the other is $42. Is there a phone number for customer support so I can talk to someone about fixing this? ...
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Not sure if this is a permission issue, but i'm the Jira admin for the project. Please advice. Thank you.
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Hello We are using JSM and have lots of custome registered. We currently have authentication issue with the integrated system and I woudl like to know if (and how) it would be p...
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We have queues with the standard filters: - Request type - Status - Assignee I have then added the filter customer/client However each time the queue refreshes I lose the customer/client filter ...
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Is there a way in Opsgenie to configure Notification Rules so that when a specific alert (e.g., a P1 MDL Load Failure) is triggered, the person currently on-call receives an immediate voice call to t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I am building an internal idea-sharing portal using Jira Service Management (JSM) on a cloud instance. The use case is as follows: - Sales staff across the country submit customer requests ...
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Hi team, Hope you all doing good. I need to receive notifications on my Microsoft Teams when the SLA is about to be breached. I want to receive in a specific chat or group. C...
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Per Atlassians support documentation they state the maximum objects returned for an AQL query using the branch feature in Jira Automation is 50 objects. https://support.atlassian.com/cloud-automation...
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How do I add my company logo to the customer notification email template as part of a signature? I did have it linked to an image held on our website, but this is no longer working. I can see the im...
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Ho to create and add new fields to JIRA?
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Hey! Is there any bulk method to resend invites to customers that have been added to a project? If they are a few, doing it manually through the "resend invite" link one by one is not an ideal and e...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Wednesday | ||
| Monday | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST |