Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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...("High")}} equals true {{varSeverity}} contains regular expression (High) {{varSeverity}} starts with High {{varSeverity}} equals High {{varSeverity.substringBefore(" ")}} equals/c...
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Hi Atlassian Support, I'm trying to update the email address on my Atlassian account from ramzi.alqrainy@gmail.com to ramzi@thechefz.co, but I'm receiving the error: "Your email change request could...
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My JSM Assets Schema Objects can be updated manually by users, and also by a dedicated API (Fixed User API Token). I have created a rule in Global Automation that is triggered whenever Objects in my ...
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My customers submit issues via email. I would like to have them be able to access and update their issues via the portal. where is that and how do I get my clients access to our customer portal?
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Client send to an email request and we redirecting this email to jira inbox. we want to have it an automation to see where the email come first. On the audit log on the email box i can see the To but...
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Is it possible to configure https://limefintech.atlassian.net/servicedesk/customer/portal/35/ such portal that any users can access this form, but can not register We would like to create suc...
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In our org, the project is a Kanban board. In this, some people, while typing in a ticket, do not see the @Group email ID, but when other people type @Group mail, it shows. What permission diffe...
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I now created two automation rules as a workarround "When field value changed". But the automation rules are also triggered when an issue is created. I don't want that. But what I really want is...
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We have created a service account with a scoped API token to fetch JIRA issues (including service management issues). We are able to fetch the issues, but still get the following error for fetching S...
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Hi Team!! We're working in our inventory with Assets, and, while everything is very easy and comfortable to work with, we find this very disorienting: Parent object is counting 0, when c...
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Not sure how many other Atlassian community members actively work on creating/editing workflows, but I am struggling with the new workflow editor and worry that when they phase out the old workflow e...
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Where can I find the file size of each environment (Production/Sandbox). We are looking at what the cost would be for back up to our Azure blob storage and want to know the size.
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Dear Community, I am currently using Jira Service Management on a server setup and planning to migrate to the cloud version. I would like guidance on the best and safest way to perform this migratio...
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I’m working on implementing access control in Jira Service Management Assets where different teams should only be able to view specific object types within the same schema. Requirement: HR team sho...
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Hello all, I'm at lost about this "new" app role Stakeholder in my JSM cloud instance. I'm on a Standard plan, so I am not sure if I should have access or not to that. The UI is very confusin...
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Why "Atlassian Cloud site is unavailable due to scheduled maintenance"? Atlassian Maintenance Policy: "These schedules occur during the set maintenance window from 1:00 AM to 3:00 a.m. each da...
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HI, I'm trying to understand how to set the way users are added to the watcher list. In this ticket there are 3 watchers and I cannot see any event that added them to the list. I'm also sure that nob...
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I want to start using Jira Service Management to manage IT Tickets internally. However since some users are late adopters I want to just use it in the background for IT Support to handle tickets. Use...
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Kann mir jemand sagen warum? Besten Dank
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- jira-software
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Body: Hi Everyone, I am currently refining our Jira Service Management (JSM) customer portal. We've noticed a trend where users are submitting requests for mobile applications but selecting the wron...
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In order to assign a work item to another agent, the work item needs to be set to unassigned first. If I try to assign a work item while it's already assigned, no agents will be listed. This does not...
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I requested this to be canceled. Why wasn't it done?
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Hi! I am trying to get a list of all project an agent has access. It seems I can't figure out where to get this information. Anyone has the tips ? Thanks!!!
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i wish to remove this search bar in service desk portals and also the search icon that shows up in header, is there any way to do this?
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How can I delete my account when it is "managed by an outside organization"? This is the message I get when I go into account management and scroll down to the Delete Account section. The...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |