Community resources
Community resources
Community resources
Jira Service Management
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Dearest Atlassian Community would like customers not to be able to switch off the notification for tickets (bell button) Is there a setting that I'm overlooking? marry christmas
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Hello, is it possible to disable the "Participant added" customer notification only for specific issue/request types and not for the entire project?
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I have an issue where I'm trying to set up an automation that whenever an Issue is assigned a Version, I go out and update the Pull Requests base branch. I am able to successfully fetch all of ...
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Our company recently implemented an alias domain on Google Workspace. I now have two emails addresses, firstname.lastname@company.com and firstname.lastname@companyalias.com. The issue that I ...
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Good morning Guys, I would like to add several emails to receive updates of specific tickets in Jira Service Manager, today, my organization uses JIRA's closed system, where users who can ac...
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Hello guys, I'm facing some problems using importsource api to import asset objects thru an external import, here is the case: Through the API I managed to create the schema and mappings with all t...
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Since today I keeping getting this ad for JIRA product discovery. It keeps coming back. Every time I click it away I see a message that I will get less of these kind of messages. But even when I swit...
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Has anyone using Jira SM standard edition, checked with the support on the existing features getting affected once some of the features move to premium. (from Oct 2025) My understanding is that we w...
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I am using automation and API to reopen forms. However, automations in Instance A that were previously successful are suddenly throwing errors. The same automations in Instance B continue to succeed ...
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How to clone a specific ticket to newly created version using trigger when version created.
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Hi Community! I’m Anurag, a Product Manager posting on behalf of the Jira Service Management team. I’m excited to announce that we’re making it easier to import data from various service d...
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today API https://myurl/rest/servicedeskapi/servicedesk/3/knowledgebase/article?query={content} not work for me "statusCode": 400,  ...
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We have projects in JSM for different departmsnts; HR, IT, Finance etc. We have recently implemented a process in the HR project that creates tickets in other departments and links them. Howev...
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Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column tha...
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I have an existing workflow for our data request form. I want to change the workflow to streamline the process. I am concerned about older tasks, will changing the workflow to a status that is not as...
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I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these ...
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Hi We'd need to extract the reporter's email address (and/or also name but that's secondary) of the raw email and put it in a custom field. Anyone knows how to?
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Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...
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Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...
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How can I integrate an app link in Jira? We have an ERP that has a link in this format Sib: The browser opens this link but Jira does not want to display it. How i can solve that? ClearText&n...
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This is within the jira service management. Whilst submitting a request, as an admin I can test the picker and see other users that I can add, as a user I can't see other users. I have endlessly ch...
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Hi, I am using a request form to create tickets, which then contain the forms as attachments. My agents would like form fields that have not been filled in to be hidden. Is this possible? Tha...
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Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...
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Duplication of tickets into other project.Possibilit duplication to multiple projects simultaneousl.
Hi Community! I am looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...
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Hi, I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...
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