Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I'm trying to post a comment to a specific "alert" in Jira Service Management (JSM) via a POST request, but I'm encountering an issue where the comment is being posted to the Jira issue instead of th...
- Question
- api
- automation
- cloud
- comment
- jira
- +2 more tags...
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I am not an Atlassian expert, though I am learning more and more each day. I'm working on a setup where tickets are created in a company-wide externally-facing project (e.g., “External Project...
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which chapter gives the most hands-on training
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We are going to be using Jira Service Management for external clients. We have a portal and email that clients can submit tickets using. We have a list of Organizations with email domains so that whe...
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Hello, I am looking for use cases in which companies use Atlassian products for scheduling field tech work natively (no add-on apps). I understand there might be many variables here, but I'd like to ...
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...hown for. const group = "JIRAtest"; if (groupNames.includes(group)) { issueTypeField.setOptionsVisibility(["10040", "10011"], true) } Is there another way or is there something w...
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We are setting up a new process for onboarding new users. We have never used anything like Jira before so this process is completely new for us. I have managed to create a custom form and associated...
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Trying to create an automation that checks to see if a checkbox has been checked on a form. If so, then it spawns another separate ticket. Can this be done using Field Keys and a smart value...
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The JSM Help Center currently displaying only 6 portals by default. But users want to configure it so that all portals are listed without the need to click "Browse all." The goal is to have all avail...
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We are planning to migrate our custom ticketing system to Jira Service Management. Is there an official method to import a large volume of companies, users, and tickets from our exis...
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Is there a limit on the amount of assets/objects you can have in JSM-Data Center? I see there are limits on Cloud, but when I try to navigate to the data center version it leads to a dead link. ...
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On a Jira software board (GD2), the time frame is set for two weeks to keep issues on the board but there are some that are staying on the board. I do see that these tickets were updated after they w...
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Hello, Lately we've been running into a particular issue where seemingly random users' emails to IT will not be auto-created as tickets in Jira. We haven't found a common ground on why this is happ...
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While testing my account creation notification, I noticed that the password reset email that is sent out has the subject line "test Account Created". Does anyone know where I can go to edit that to r...
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Hi I'm new here, so perhaps this question is already asked. I created two different automation rules, to clone a SD ticket which has a form attached to another project. I managed to copy the form f...
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For one of our projects we have email replies turned on. These are working as expected, if the recipient replies to the email their reply is added as a comment on the ticket they are replying to.&nbs...
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Hi everyone! I ran into an issue with SR Behaviors. After updating Jira from 8.20 to 9.12.12 (SR version 8.39.0), part of the behaviors related to hiding options in a cascading field stopped working...
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Hello, I need to access a file that was shared 07/Aug/2023 in the ticket. It informs as preview not available. It is also impossible to download the file. How to resolve it?
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I am trying to remove the "Share with" dropdown menu because employees sometimes choose to share their requests with the entire organization, which can lead to confidential data being...
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I am currently using JIRA for task management, but I am encountering some difficulties. I would like to know the best steps to troubleshoot common issues when using JIRA.
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Dear Community, I am setting up SLA configurations in Jira Service Management (JSM) premium plan and need guidance on handling different ticket categories with multiple calendars. Use Case: We hav...
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I have faced some issues with my incoming mails (notifications) coming from BambooHR into Jira. It comes as an HTML email and it should be as is. However, in Jira, it looks totally corrupted. I mean ...
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Hi JSM Experts, I wanted to improve the workflow design for a customer service project in my company. We're using this customer service project for supporting external customers. Basically I would ...
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Hey, We have a request type for new courses in our company, Each user can ask for just 2 courses in one year, if they complete 2 courses I want automation that will immediately move it to "Canceled...
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Hi Team, I wanted to set Request Participants through Emails. Eg. If someone send an email to Jira with Email IDs in email body, Automation rule would fetch those email IDs and add them as Request ...
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