Community resources
Community resources
Community resources
Jira Service Management
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Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It'...
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Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: ...
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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📢 Update — July 31, 2026 The rollout dates mentioned in this article for existing customers have changed. Due to some unforeseen issues and bug resolutions, the phased rollout will now begin on ...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hi, I have added Security Level to Screen and Field Configuration but am unable to view on the ticket. This happens to be an issue on Incident work type in my case where as I am able to see the same ...
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Are there any plans to make the asset CMDB data available via Data Share?
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My company uses Jira and JSM (cloud based). Currently people in the company can raise a ticket in JSM to ask something to be changed by our Salesforce Admins. Through "magic" (automations...
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In one of jsm project organization fields are getting populated on the basis of reporter email address. Same organization field not working for other jsm project. There is no.project automation...
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Buen día,Actualmente facturamos mensualmente dos productos: Jira (Standard, 12/12 usuarios) y Service Collection (Standard, 19/19 usuarios), por un total combinado de USD 558.60 al mes. Sin embargo,...
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I need help transitioning an org admin role from an employee who has left the organization. How can this be done?
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Opening our Atlassian Studio workspace fails with the generic error page "An error occurred – The server encountered an error and could not complete your request." This happens on both /landing...
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Hello Support Team, Since August 19, 2026, alerts routed from Opsgenie to Microsoft Teams have stopped being delivered. The alerts continue to arrive in Opsgenie, but they are no longer being forwar...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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why does THis link https://community.atlassian.com/learning/certifications/jira-service-management-w
Why does this link https://community.atlassian.com/learning/certifications/jira-service-management-with-AI-fundamentals just loop me to this link https://community.atlassian.com/learning/path/get-the...
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We have identified a visibility issue regarding the "Analysis" field on the customer portal. Currently, internal agent notes are being exposed to the end-users. Current Behavior: The "Analysis" f...
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Hello, I have a question about the backed up content of your app "Atlassian Backup and Restore". Based on the information given under https://support.atlassian.com/organization-administration/docs/...
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In One of our Assets Schemas we have an End user object type that houses a Jira ID. That object resolves for a select few users and not others. When I mouse over the "Unknown User" tile it gi...
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Good afternoon, After the UI change our setup to quickly log a ticket has changed. We use the create button at the top of the screen in JSM > custom request types that function as templates...
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Hi guys, I have a question. Which report is the best solution to show the time to resolution for all tickets? I don't need the resolution average. I am currently using the average, but it doesn't wor...
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Hi I wondered if you could help. We have an issue with our People Scheme. We use the Object Classes and we have a scheduled task that works with our Entra platform to sync our users from En...
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How does Jira SM cloud version work with import in Assets? I have made an import for assets in Jira SM. It works fine the first time, but when I delete the imported file and I run Import again...
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I am unable to make my form link a public URL. I want our customers to directly click on the URL > fill the form > submit , i do not want them to login into JIRA and later click the form...
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Dear Atlassian Support Team, I am writing to seek clarification regarding the migration options for Opsgenie before the End of Support date on April 5, 2027. I have reviewed the documentation on th...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Rovo is telling me there is a setting that I can toggle on to allow customers to comment on other customers tickets within their portal I can't find this setting? You need to go to the Custom...
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I am seeing some interesting behavior, and I am not sure where to see how notifications are firing. For instance, if I have a notification set to notify assignee and group field for the "you're...
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Bonjour, Je souhaiterais mettre en place un fonctionnement permettant à tous les clients d’une même organisation de partager automatiquement les demandes créées dans Jira Service Management (JSM). ...
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Post Functions(事後処理)のメニューを表示するアドミン権限が 知り たい 。
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Hello Jira Team, I would like to discuss potential enhancements to the Jira process for opening Storage and Backup cases. Could you please let me know who would be the appropriate person or team to...
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Here are the steps to reproduce. Pretty sure this may be a bug: Create a form/request for a portal For one of the text fields, set the 'default value' to something. Make sure the key i...
Related collections
Atlassian Community Events
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| Subject | Author | Posted |
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| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |