Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We use Jira Tickets for our HR requests, and our employees can see each others requests. How can I turn off the question 'Share with....' at the bottom of the ticket to stop this happening in t...
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Hello, Context: Our JSM instance has 3 service desks i,e A, B and C. They are all company-managed. We are in the process of moving one service desk A to B. That means we will use "bulk change" to m...
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The Customer Service Overview dashboard in JSM Cloud is empty for me. I see the widgets and have all the filters available - there's just no data in there. I do have Rovo pretty much disabled at this...
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I understand the request participant screen being hidden in the portal and when using the request type view, however, I would like for it to be viewable in the work item view so that when receiving i...
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Hi, can someone guide me how to set a SLA calender? I cant seem to find SLA in my free Jira service Management. Im using the free plan but tomorrow is a holiday, i want to set a Calender, is it possi...
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Hello, Maybe someone has encountered or worked a lot with assets in Jira, do you have a question about how to configure the relationship between assets fields? The situation is like this, there are...
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Hello, I want to create a rule that, when a ticket is created (via email), checks for and removes a specific user (with the ID: "62824878f0302e0068bc3cd3") from the "request participants" field (cus...
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Hi! I got a requirement, to show multiple attributes from one asset on another via relation. I can only show the lable-attribute, but not the others. As an example, I have: locations (like stores...
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In my JSM, if affected user and approvers are the same person, it means this user can approve own request. Does anyone can share some idea with me? How to restrict a user can not approve ...
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Hi! Planning to add a parent / child field in the work item view of all incidents / CRs/ SRs to link tickets. However. when I go to the setting and try to enable the Parent field, it says locked. ...
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I have worked this every which way to Sunday and just can't not figure it. I have a form that 3 Status: New User, Modify User, Terminate and it collects a bunch of data (contact, email, email dist...
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We are using Jira portal solution for creating some tickets, now we need to start using for all marketing tasks Jira Kanban board. How can I connect Kanban task with submitting Jira portal tickets? C...
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In our org,unfortunately deleted the request type but that request type have 13 tickets,so my concern that tickets will be deleted ?
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We have an automation comment that provides information and a image, but for the life of me I can't figure out how to attach images to a comment via automation without just linking to an externally h...
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Me guie de la pagina de JIRA para realizar la configuracion de un formulario interno pero en cierto punto menciona que en los 3 puntos deberia aparecer para hacer interno pero no me aparece
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Do they sign HIPAA BAAs? If yes, on what plan tier (Standard / Enterprise / case-by-case)? Do they publish healthcare or clinical-lab customer references? Any notable caveats (e.g., "AI features n...
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The bulk create issue REST API: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-bulk-post It includes a transition attribute in the payloa...
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I want to have 2 transitions to a Cancelled status 1 for customers that is restricted based on current status. The Customer shouldn't be able to cancel a request that's In Progress because the te...
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Hello, I am in need of help on a Python script that I unfortunately am not a Python expert at all. The issue is, currently we are successfully able to send an event coming from JSM to JEC and ...
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Hi all, I'm noticing that the knowledge articles that are appearing in the request form are all in caps. For example a Knowledge Article like "Software User Process" will show up as "SOFTWARE USER PR...
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Hi everyone, we have an issue with the SLA in one Jira. We get the error: Error rendering 'com.atlassian.servicedesk.frontend-webpack-plugin:sla-web-panel-react' , while other JSM projects wo...
- Question
- jira-data-center
- jira-service-management
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We want our Jira Forms to automatically populate the user's Email Address when the user's name is selected, and have the Email Address field populated We have tried multiple approaches, but can't fi...
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Do we need licences for customers to log new feature ideas through product discovery via Jira Service Management?
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I have downloaded copies of the Data Transfer CSV report from a test I completed. However, the reports do not contain sufficient details on failed issuetypes and entities. Currently, I ha...
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Hi everyone, I’m looking for advice from anyone who has implemented a partner, reseller, distributor, or multi-tenant support model in Jira Service Management Cloud Premium. The hierarchy we need t...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
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| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |