Trouble with the PRTG Integration in Jira Operations

[Tim Bohnensteffen]

Hello,

i am currently trying to connect PRTG to Jira Operations to create Alerts.
We followed the documentation to set up the notification template in PRTG and set up the Integration on JSM.

When we trigger a an event the notification got send out, which showed up in the firewall logs but nothing ends up in JSM Alerts or in the Logs of Alerts.

Does anyone got any idea where the error could be buried ?

kind regards

Tim

[John Funk]

Hi Tim - Welcome to the Atlassian Community!

So you created the Integration following to Steps to configure the integration and all of that worked correctly the best you can tell? 

Did you then configure the Incoming | Rules to create the alerts? Or did you just use the default?

Do you have other Integrations that are working?