A ticket has been pulling through to our reports as 'open' even though status is 'closed'. I have identified it is due to the resolution status still being 'unresolved' however I cannot locate this f...
Hello guys! We have 2 Projects inside Jira: 'VENDA' and 'STHF'. We'd like to link items between them, through the project VENDA it is possible, but through STHF it doesn't work. Inside the...
i'm using jira service management 8.20.2 (server) . i try to use property 'jira.permission.assignable.group' (value is a group name) in a workflow step ,but it doesn't work. i still can select all u...
Hi there, I'm testing my cloud migration from JSM Server. I notice that our colleagues who login to JSM Cloud for the first time (we are using Access connected to our AAD) are asked a few que...
Hi there, We are big users of Confluence (Server/DC), and we sometimes have a space dedicated for some of our products, where the users will find user guides and other troubleshooting articles. We ...
Hi, I have over 1200 tickets in my main project that are status "Awaiting Resolved Approval" going back about 18-months. My Reporters are really bad at returning and closing off their requests.... ...
I would like to create a table within a form allowing customers to input details of the product they wish to return that they have determined to be faulty. I would then hope to add additional c...
I have one project that shows Your Collaborators (below red squire) but in new project if I 'Invite Teammate' and the team member accepts the link sent by email, I don't see them in below list at You...
Hello, Can we have only Jira software tier upgraded from 2000(server license) to 3000(DC license) and leave all add-ons of Jira software without upgrade at 2000(server license) user tier? Please le...
Hi everyone, I've just launched JSM and am currently manually monitoring the incoming mail log for rejected or failed emails. This isn't a sustainable solution and I'm assuming there must be a...
How can I get SLA through API
How to set the SLA timer to be in minutes rather then hours?
Hi everyone, Our JSM project has the following customer permission for who can share requests: Who can customers share requests with? Any customer or organization, by searching in this project Ac...
I've been using free version of service-management which allow 3 users to manage tickets , I've admin account and was one of the 3 on the service-management group. I've remove my self from the gro...
Hi All, I want to request to take over the ownership of the project jira board due to the last owner already move to other company. is it possible or not ? and can u share how to do it ? Re...
Hi, I'm trying to configure oAuth 2.0, but it is missing from the system list. I'm a jira-administrator, i'm running https. Version 8.22.1 of jira core, 4.22.1 jira service manager. P...
how to connect Jira service management and power bi
How to create a new folder or Bookmark to move all my JIRA "Filters" and "Dashboard" group-wise.
Hi, Please, someone, help to provide the step-by-step process for "How to log issue via email" in the Jira Service Management (Cloud).
Hello. Trying to use automation to get the Component Lead for a specified Component. I have a web request returning all project components. And I can iterate through them to display any attrib...
Is there any limitation of exporting excel CSV (Current sheet)? Please see sample image below as i want to export a Jira ticket for the month of November 2021. but there is a missing day from 1st of...
Hello, I am trying to have email notifications sent out to the owner when the 'Owner' field is assigned to someone. Would I just select Event 'Issue Assigned' and then select 'Owner' f...
Hello, Is it possible within JQL to create a filter that returns any tickets where a specific user is mentioned/tagged in any of the comments? Thanks.
How to change the "From" filed in an email that is sent to a customer from Service Desk management, for a specific project? Now there is an old Project name which we changed in the meantime.
Hi everyone, we are offering our customers applications like Fleet Management and Maintenance Management. I saw that we can integrate widgets so that users can create tickets. Is there also a...
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