When creating a Request Form (Forms) It's possible to override the standard input forms for a request input. eg: If i create a Text Input and Link it to "Reporter" from JIRA - the default Repo...
When creating the new Forms request type. I've noticed that if i create my own input field, i can link them to the JIRA ticket fields. eg: I've created a Paragraph and linked it to Desc...
Good morning, I have a project that is going to be shared and managed by several agents with their clients classified in organisations. Example: Agent1 = Organisation 1 --> customer 1 ; custome...
The emails send to the customer fine, but I want to add the assignee who's dealing with the ticket. But it's not in the "To" dropdown.
Hi Is there a way to update the user preferences (f.ex. language) in the JIRA Service Management profile - for others, as an administrator? And if so, can this be automated? (REST, SIL..)
About JSD, recently I found there are 2 ways to add customers. Project Setting > People > “Service desk customer” CHANNELS &S PEOPLE > Customers > “customers”. And I hear...
To whom it may concern, We have a question. We want to buy ''My Requests Extension for Jira Service Management'' plugin and we'll pay this. If we can't get the maintenance package, again after...
Hello! Is it possible to create multiple links for multiple customers that they can use to create service issues on? One link should go to this specific organization Other link should...
Hi, I want to track tickets that the Engineering team didn't provide answers to/action on, so I was using the filter below, however, if I add any comments or update fields it counts as an upda...
is there a possible ways to know the users nationality in JIRA?
Goodnight, I have a Jira Service Management space, in which I have 6 projects but I only want one to be seen publicly, that is, anyone with an email can raise a request and the other 5 o...
I want the project name to appear in the artifact search result list instead of the project's key value. Which column should I use? And I want to show the time it takes to process the issue, which ...
How on earth do you just simply auto assign a new ticket to a specific agent based on certain conditions? I've already tried Automation but everything there is "issue created" and these aren't issues...
The company's page attempts to load but then doesn't display. The contacts page loads fine. I've checked the templates in setting and all my configurations are saved but the when I click on the compa...
Hi JIRAist, I am looking for an alternative to BI Tool on the cloud where the data residency is also pinned locally in Australia. We are currently using EazyBI on server edition. Any suggestio...
Hello, I have an interesting issue where I have users not getting emails when a ticket is commented on. The annoying part is that it seems completely random. 1 user won't be able to get emails from ...
In a Jira service desk project, I am using the JMWE Create Issue(s) post function to create a linked issue in a software project when I transition the issue to a different status. I also have the che...
This is for Insight Cloud only: I know how to create an attribute in an objectType that allows me to link the objectType to a single object of another reference ObjectType. For example, I have a "ch...
Hello, I just wonder, that if a task is completed and its status is closed, but the resolution remains Unresolved. Will, it going to harm anything?
É possível fazer a relação entre quatro campos no jira? Por exemplo: Campo 1 - País Campo 2 - Estado Campo 3 - Cidade Campo 4 - Bairro é possível fazer a relação entre esses 4 campos?
Hey, we’ve added a user to our Service Management project. From the User Management dashboard it seems all correct, but this user can’t access the board. We tried different options: direct l...
Hello, We've started using Atlassian Assist (chat) and I really prefer the Slack integration for this over the previous Jira bot. However, I'm experiencing strange behavior on notifications. ...
Hello ~ What is the definition of "Project Manager" within a JSM Project? If I change a person's role from "Service Desk Team" to "Project Manager" within a JSM Project, the...
Hi! I would like to integrate our provider's Jira instance with our Jira instance. We currently have the integration with Unito but we have presented some problems. Do you know any other alternati...
Over the past few days multiple users are finding our Jira instance unavailable. Is this expected? ;(
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