Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Atlassian Assist only notifies on certain methods of creating a ticket

Andrew Sherman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 15, 2022

Hello,

We've started using Atlassian Assist (chat) and I really prefer the Slack integration for this over the previous Jira bot.  However, I'm experiencing strange behavior on notifications.

Issues created from slack make a ticket and notify, no issues

Issues created via the API (from one of our work item sync tools) also create a ticket and notify.

Issues sent in via email, either to the Jira SM ingest email or to the custom Halp ingest email do not notify.

Issues created in Jira SM directly also do not notify.

Can I get some guidance as to why this is so that my team gets an assist notification for any and all new issues in Jira? 

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events