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how to manage public projects?

Goodnight,

 

I have a Jira Service Management space, in which I have 6 projects but I only want one to be seen publicly, that is, anyone with an email can raise a request and the other 5 only if I add people as clients of the same It is possible to do this, I already found the configuration, but when doing it, it applies that globally, that is, for the 6 projects.incicente.jpg

1 answer

1 vote

@Victor Tobon -

Welcome to the community.  This is what you should do - 

1) For the project that is open to any customer - Go to Project settings >> Customer permissions and change the "Service project access" to Anyone allowed on the customer access settings.

2) For all other locked down projects.  Change the "Service project access" to Customer added to this service project only by agents and admins.

2022-06-15_22-40-52.png

This controls the visibility of projects via the Help Center Portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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