Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

how to manage public projects?



I have a Jira Service Management space, in which I have 6 projects but I only want one to be seen publicly, that is, anyone with an email can raise a request and the other 5 only if I add people as clients of the same It is possible to do this, I already found the configuration, but when doing it, it applies that globally, that is, for the 6 projects.incicente.jpg

1 answer

1 vote

@Victor Tobon -

Welcome to the community.  This is what you should do - 

1) For the project that is open to any customer - Go to Project settings >> Customer permissions and change the "Service project access" to Anyone allowed on the customer access settings.

2) For all other locked down projects.  Change the "Service project access" to Customer added to this service project only by agents and admins.


This controls the visibility of projects via the Help Center Portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

178 views 7 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you