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How to reflect that update the display name of JSM request type on Slack

Sub
Sub
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May 17, 2024

I connect our JSM project to Slack to rise requests from specific Slack channels.

I want to update DisplayNames configured in the JSM on Slack form so I updated the setting of the request type on JSM. It was updated on the JSM Portal, but it's not reflected on Slack.

Should I have any more action to reflect the update?

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Brant Schroeder
Brant Schroeder
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September 13, 2024

@Sub Welcome to the Atlassian community

I believe it has to index first and then it will be displayed correctly in Slack.  This can take several hours depending on your instance size.

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