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Allow empty Description (linked field) in Forms

When creating the new Forms request type. 

I've noticed that if i create my own input field, i can link them to the JIRA ticket fields. 

eg: I've created a Paragraph and linked it to Description 

The JIRA Description field, doesnt allow empty and therefore require me to set it to Required 

I dont want that - instead i want it to be empty - just like JIRA allows it to be when creating issues in JIRA. 

I have lots of details from my other Forms elements. 

I want the Description field to be Optional


How do i make this possible ? 


My current solution is to add a default value to Description, but thats not so nice. 

2 answers

1 accepted

0 votes
Answer accepted

@Martin Kirk -

In addition to what @Mark Segall mentioned, did you also check to see if your Request Type Form configuration has not set the Description field as required?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Joseph 

The Forms editor wont allow me to remove the Required flag due to the JIRA Link not allowing it. 

Mark Segall Community Leader Jun 17, 2022

Hi @Martin Kirk - @Joseph Chung Yin is referring to the portal form itself under request type settings.  If Description exists there and is set as required, it will trump whatever you've set on your form.

@Mark Segall @Joseph Chung Yin  - Hi both of you. 

Thanks to Marks hint i made it work !

Like Mark Segall likes this
1 vote
Mark Segall Community Leader Jun 16, 2022

Hi @Martin Kirk - I would check the field configuration for your project to verify if Description is a required field.  You should be able to change it to optional and that setting would propagate to your form.

Hi, thanks for the suggestion. 

I opened the Fields category for the project and the Description field is NOT required. 

Only the Summary field is required. 

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