Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,031
Community Members
 
Community Events
165
Community Groups

Cost of Service desk customer

Edited

 

About JSD, recently I found there are 2 ways to add customers.

  1. Project Setting > People > “Service desk customer”
  2. CHANNELS &S PEOPLE > Customers > “customers”.

And I heard #1 will create atlassian account for the customer if doesn't exist.

 

Does it mean the subscription fee is raised by adding atlassian account via #1?

So I should create customer account via #2 if it doesn't require atlassian account?

And, can we find out whether we create customer's atlassian accounts by #1?

(To delete wrong accounts by #1 and recreate via #2 if it reduces cost)

 

Thank you

 

---

Found similar issue here, but not mentioned about the difference of fee.

https://community.atlassian.com/t5/Jira-Service-Management/Customers-do-not-appear-in-the-role-of-quot-service-desk/qaq-p/1892176

1 answer

1 accepted

3 votes
Answer accepted

Hi @Yuma Matsumoto and welcome to the Community,

Neither method has an impact on the price of an account: a service desk customer has free access to the system through the customer portal.

The only users you pay for on Jira Service desk, are your internal users who handle the tickets. 

To be entirely complete: your first line employees, who can actually update the ticket status and interact publicly with your customers are called your service desk agents. You grant them product access, which is actually the same as granting them a JSM license. Those are the ones you pay for through a JSM product license.

Hope this helps!

Thank you @Walter Buggenhout _ACA IT_ , it's clear now!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

479 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you