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Jira Service Management
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Hello! I am trying to puzzle out how to create an automation that will, ultimately, change a subtask status to Done if, when the parent ticket is created, a custom field has a specific value. I hav...
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Hello, I created a jira ticket in a slack thread but previously I use to see the ticket creation in the thread but now I'm not able to see it. Anyone experiencing the same issue?
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Bom dia. Recebo chamados dos cliente internos, que são similares ou idênticos, gostaria de agrupa-los, assim resolvendo um, resolvemos todos. Agrupa-los ou deixa-los interligados, relacionados! ...
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Dear all, I am new to Jira dashboard and I want to create informative dashboards which will help te business in knowing the trends. When I see the gadgets that are available I don't...
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can we grant admin access to regular jira user for new created JSM project (license is ok) , not a role but normal admin , so user can change workflows , create issue types and etc. but at the same t...
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Hey all, I made a change yesterday to the issue type used by a request type within the a project. However it automatically bulk updated ALL the the tickets with of this request type including...
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Hi Team, We've just upgraded to the Jira Service Management 9.12.16/5.12.16, but when we checked the last upgrade report, we found it showed the past date. When checking the system in...
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Hi Atlassian Expert, I want to add approval step on the workflow, but I can't find the check box for approval when I setup the workflow. Can anyone guide me please? Thank you.
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Hi - checking if this is a known issue or there is something I can do to rectify easily Have an existing form Wanted to use the same types of fields further on in the form - some stan...
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Hi community; how do you raise service requests/incident against assets? thanks
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Hi, I'm a real novice with Jira, but somehow i cannot find a way to send a non automated email from an Issue. I just need a button where i can prepare a custom email for a custom recipient, and the...
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How can I add all open issues by a reporter in the view issue screen?
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We have a support team that has a variety of different types of employees i.e. (FTE, CSG, Intern, etc.) so we frequently query using memberOf() to see which employee type did what. I want to q...
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I recently began using Request Type permissions to limit the view of certain request types for customers. I was saddened to see that I can only permit up to 50 organizations for any given reque...
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We have a Service project help-desk form where users can submit issues and set the priority level on those submitted issues. Syncs are used to alert on-call users to newly submitted issues through th...
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I am attempting to follow this guide from Datadog on integrating service catalog information. https://docs.datadoghq.com/service_catalog/integrations/#opsgenie-integration In that doc...
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We have many JSM projects that service internal, external, and sometimes a combination of internal and external customers. We are aware that we can add people to our JSM projects as "Collaborators" ...
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Hi! I am trying to remove an extra space after the summary field for certain ticket types that are submitted. The only option I have is to use JSON. I tried to do the update field for the summary, b...
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Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket
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Hello, We have been having some complaints recently about our users not being able to upload files from their android devices (android 10-11). We have verified it as well from multi...
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I moved 38 tickets from a Jira project to a JSM project. SLAs did not exist in the Jira project. However, once I moved to tickets to JSM and mapped their statuses and issue types most of the tickets ...
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Hi, Can some please help with some ideas on customizing issue's screen layout? I would like to add custom web section, buttons within the screen (to make API calls to external system, update field v...
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Hello, Sorry if the information already exist somewhere, I didn't found it. I would like when a support request is created to automatically assign the organization. My idea was to create the cus...
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We're working on creating a JSM automation upon form submittal. The need is to edit the description field with all the labels and values that the user entered in the last form submitted. For exampl...
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Hello Team, Want to give multiple user access to track/view the service management submitted request.Is it possible to give?If yes,kindly guide us on the step
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