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Jira Service Management
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We have a use case where we need to create a portal for HR, and only allow HR to create tickets in the portal via JSM. For new employee onboardings we have a custom Field for Managers that are set u...
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I'm looking to pull a report of all users, that pull their profile information (i.e. department, organization). I do not want to pull it per project. is this possible?
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Basically, we have non agents that are responsible for clients. They need to be on the tickets for visibility and sometimes responding. I have built a automation for a single client that ...
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Hi, I have 3 users, A, B, C all of who can raise issues. I need to add an automation rule that when an issue is raised add all the users except the one who raised the issue. In this context, if us...
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We have a service desk in our JSM instance that is used to service requests both internally and externally. We have a process of adding external customers into this service desk with portal only acco...
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...reate needed subtasks if checkbox value is true - but I can't make it work with advanced branching rules. I also found out that we can only prompt user with form with max 10 fields, and we h...
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When a customer replies to the automated email response from a new comment being added, the email is sent to jira@getmoresystems.atlassian.net, which does not exist. The replies also do not sh...
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How do I create an automation in Jira that notifies the user when they need to interact with the ticket? This automation should request interaction three times and then cancel the ticket if there is ...
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Hello, I defiened companies support email address in Channels & Self sevice - Email, I see it under connected email account. But when I send email to this email address ticket is not automaticall...
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Jira rookie here. I'm struggling to find a way to get a form from one project to another. I have the automation set to that creates the ticket but the form is not coming over. I've already cha...
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Hi, When I add a Portal only customer to a project I can only enter their email address. We need to be able to enter the users name as part of adding the user. We are using OKTA for verification for...
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Dear all, how can I modify the graphics on the resume/overview page of a Jira Project? This resume seems to be fix and not changeable. I would like to show the quantity of components in a ba...
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Hi, We have an issue of formatting incoming emails to JSM tickets? When emails come into a ticket it is creating a very tall thin column of text which is difficult to read/unattractive. I am be...
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I am administrator of my project JSM and cannot edit my workflows. It seems to me the rights are correct ? Thanks for you help Inès
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Two of our team members are unable to add customers as request participants to an incident ticket. When typing a name into the box it doesn't find the user (customer) however team members can be fou...
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I would like to create an automation so that when a TASK is moved to Responded status, a comment is automatically created in the corresponding REQUEST indicating the date the task was responded to. C...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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Hello, Need I need to activate the email channel so that users can create incidents from there. But when I try to activate it, I get this error. attached error Unable to create new...
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In our company we have a few different service desks with their own agents to follow the issues. But sometimes clients misjudge the problem and log it in the wrong service desk project. So in these ...
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How can we add an extra notification or reminder that you have a case to process? Today we only get one notification when you have been assigned a case. We need the system to send one or more...
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I'm bulk moving issues from one project to another, and I see this tickbox. What does it really mean? I've googled it but still not clear: Which one is the above project? Origin or de...
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I utilize the mobile app somewhat frequently while on the go with my phone or ipad. Since I primarily function in Service Management there are a couple things the app lacks that would make it may mor...
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Hello, I am not sure if it's just because I'm an administrator and can see everything, but the user support desk and employee help desk show up on the same page. I don't want employee...
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I have 2 Help Centers. The same project is connected to both help centers. When the client clicks the view request link in the emails, will it take them to the default portal? Can I control wh...
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