Community resources
Community resources
Community resources
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Jira Service Management
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Hello, i am currently trying to connect PRTG to Jira Operations to create Alerts. We followed the documentation to set up the notification template in PRTG and set up the Integration on JSM. W...
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When inviting customers to our JIRA-portal, they don't seem to receive an invitation email. Though the customer shows status "invited"
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I am using JSM as standard version. I have configured for outgoing mail handler as our domain id instead of jira@inspheresolutionscloud.atlassian.net. Also mailed by and signed by should be from...
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Hi everyone, I’m trying to configure a custom From address in a Jira Automation rule within a Jira Service Management (Cloud) project, but I’m unable to select my company domain email. When I creat...
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It shows you don't have access to view this project. Note I'm the owner and administrator to this project
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Hi everyone, I’m looking for some guidance on apps or plugins that allow deeper customization of the Jira Service Management (JSM) customer portal in Cloud. We would like to customize: Visual des...
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Administrator of Service Desk Team is trying to assign a new team member (with role - Service Desk Team) to a task, but can't do it. There is an error window "We couldn't update the Assignee value"....
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Currently replies to customers and notifications to customers are being sent from jira@ourtenant.atlassian.net instead of itsupport@ourdomain.com.au - Is there anyway, if so how, on setting up so it ...
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Hello. I was successfully using JSM. At some point the confluence, Jira, and JSM apps on my site became inactive so I reactivated them. I can see Jira and Confluence. I can also see the spaces origin...
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Context: There is a task in a Jira Software project. There is a service request in a JSM project. They are linked. The JSW task "is the delivery ticket for" the service request. The JSM service...
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We are moving a JSM request type from one project to another. However, we are finding that a lot of users built their dashboard JQL with the request type name and project, like Get H...
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MiCC Cases not moving from Resolved to Closed after 30days. where and how to make changes could you please help me out on this.
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Hi, we have imported 300 assets incorrectly into Tablets, when they should have gone under Phones. We have tried to change the Type of Device, but it still shows as Tablets, which is incorrect...
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Hello I want to add a gadget to manager dashboard that shows tickets by organizations. Something like Two dimenstional filter or something else that lists top5 or top 10 organizations. &...
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Hi all, I'm currently preparing and testing the JSM Portal, agents, and scenarios. It's quite impressive. In our organization, we always limit the data displayed on the screen to only the necessary...
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Hi All, We are currently setting up our Jira Service Management space, and we are wanting to setup a branded email address. I have setup a Shared Mailbox in Microsoft Exchange Admin center, and woul...
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I have free plans for a couple of apps, such as JSM, Jira, and Confluence. I have not logged into the apps for at least a month. I can successfully log into my account but cannot launch any of the ap...
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I can't seem to find any hard documentation giving us the answer, so maybe someone else will know. If we send a task through an approval workflow more than once, do we need to clear any sort o...
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...ut that the new customer portal on CSM cannot be used anonymously, I mean our customers cannot raise a ticket without registering to the portal. Is that true? On our old JSM customer portal a c...
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I have created a free jira instance and it asked for providing comments to request app.I did not receive any further updates on approval or rejection.How many days doe sit take for the same. ...
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I am configuring a form in Jira Service Management using the ProForma (Forms) editor, but the option for conditional logic (Rules) is not available. In the Build tab, field settings only show label, ...
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Hi, we have Jira SM. Is there a way to auto-assign tickets to analysts based on weighting and to switch those individuals' queues off if they are on sick leave, etc.? It was something we could do wh...
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Is it possible to receive a single link instead of individual document links? A link that replicates the ‘Download All’ button on the website and downloads the documents as a ZIP file? This would be ...
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In one of our JSM projects we are using the atlassian team field to route tickets into queues. So if you select the marketing team for example it'll add that ticket to the marketing queue. The issue ...
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Hi, in the personal request overview of our external customer, he sees the statuses of other internal test projects in portal. Is this solely because of the globally shared customer li...
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| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 8:40 AM PST |