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Jira Service Management
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I have made a sandbox, now I have this remarks " 2 imported groups need your review. To finish migration, review now" in the top of my admin screen. I try to do the review but get the messa...
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Our email log in the service desk goes back until August 29th,which is 47 days ago. Can we get it to go back further? Thanks!
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I'm creating a workflow, and would like to input a sort of warning when transitioning from a a status to another. Something similar to what a screen is.
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Hola Estoy buscando un valor inteligente que obtenga la información del campo de contexto, específicamente el campo Email, ya que necesito crear una regla la cual envíe un mail de respuesta a ...
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Hello team! I need to filter only the sub-tasks of issue type = Problem for example, how can I do it in Jira Service Management Cloud? In my project, I have the issue types: Change, Problem and...
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I have a project created in Jira Service Magnagement to attend 7x24h on-call technical support. I have defined a work team that will take care of these on-calls. On the other hand I have created in...
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Greetings migration experts! TLDR - how can I import comments from fresh desk into the appropriate JSM tickets while maintaining Author date and public/private properties? Details... I have bee...
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I am using Python and JIRA API to change a status from To Do to In Progress. The problem I am facing is that the transitioner is set to me because I am using my credentials. Is there a way to change...
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I have changed the project email address for notifications by following the documentation. https://confluence.atlassian.com/adminjiraserver0818/configuring-email-notifications-1082267219.h...
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In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is created, t...
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Hi, I have to ask.. Is known that user with jira SW licence can use boards and kanban, sprints .. We have a few users they have jira core licence and we don´t want giv them sw licence. Is the...
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We use a custom email account, rather than the default Atalassian Email account. We identify emails that failed, due to problems with the connector. This are emails for a new issue as well as custome...
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Hi folks, I would like to have several mailboxes in my 'Jira Service Management' in which the e-mails are pre-sorted in order to have a better overview. Is there a possibility? Maybe an app or somet...
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Hi , I got the embed widget code I got confused about the place where I need to paste . Where shloud I paste the code . I've been reading documtation about embed code in Jira noy help ,pleas...
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In Service Managenent-Automation rules, mentioned users automatically becomes request participants. How can I change this ? - I don't want these mentioned users to be participants.
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Hello. I need to get the feedback from the satisfaction surveys via API but I can only get the rating stars. Is there any way? Thanks
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I have users who've asked me for an option to take a response in a JSM ticket and automatically create a KB article in one of the linked Confluence Spaces based on that answer. I've seen THIS in the ...
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Hi community!! For a Jira Service Managemente CLOUD instance, the following is required: Ticket creation by email: This is standard in Jira, but the email to which it is sent is required to...
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Hi community Jira Cloud notifications via customer email, you want notifications to be made with customer email and not with Atlassian email. The question is: Is it possible to do this in the Clou...
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Hello all I have an employee-only helpdesk instance, where all users opening the URL are being redirected to SSO via the resolution SAML app and automatically signed in with their company account - ...
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I want to allow user to submit support tickets by email. I have this working but the whole email content appears in the newly created ticket/request as one body of text under the label Description ...
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Is it possible, when a new ticket enters the queue, as well as during a re-open and when the user replies to his ticket, that this ticket is then marked BOLD or highlighted in the queue? That way you...
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I want to see the create time fix like the same how the create date from an ticket in the Queue, for the moment I see it only when I swift with the mouse over the create date.
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We have a few automations, we only started to use Jira in July and have found some of the automation are conflicting with each other. For example, we created an round-robin automation for th...
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Yes, I've tried: adding customer portal url as shortcut to home screen (android) - ok, but not awesome jira cloud app - it doesn't seem to be build for customers JSMobile - Service Management Por...
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