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Jira Service Management
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Hello, I'm trying to set up Forms in Jira Service Management using a Data Connection as a source for a dropdown field. We have an internal API that returns client-related information. To filter the...
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Hi, Not sure if this has been asked before. When a customer replies to a ticket that is older than, say 1-2 weeks, the old ticket reopens with a notification to the ticket owner. Yesterday t...
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Hello everyone, maybe someone has an idea how I could solve this. I would like to change the upper background like here Best practices for configuring your customer notifications When I look...
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From https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-attachment I know how to do what I want to all the attachments in issue, e.g.: {{...
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My Goal is that: All members of an approver group must approve for the ticket to proceed. If any one of them declines, the ticket transitions to a Declined status. I followed these steps but...
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I've created a new project, "MDU BOM + Change Orders" and when viewing one of tasks that were logged (on the Views section of the project) it displays "Knowledge base" and "Priority" within the detai...
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Looking to import from CSV into Assets. Different Data sources have different formatting ( like for Hostname - EG one source says hostname - ABCDE and the other says - abcde). Some have i...
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Hello I would like to create and save an AQL filter like I can with a JQL filter. I can enter in the formula with advanced search in the object menu and can see the records I want. Is there a w...
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I'm trying to set up a service with a Service Management project. I want to tie the service to the project so I can set stakeholders. Currently, this documentation on how to create a service i...
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Hi - noob to Jira. I have setup an Asset Import from Entra using the connector and following the instructions really carefully (I believe!). When I get to pressing the 'Import Data' button, I get a d...
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Hi community, I'm the product owner of a Jira Team-managed project (Jira service management) and I’ve noticed that the Status filter dropdown (e.g., when filtering issues or creating reports) contai...
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...bsp; "validation": { "rq": true } &n...
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Hi community, We have one SLA in a JSM project with 164k tasks, where it is configured using JQL (5 different JQLs) because 5 teams work in this project, and the fields used to create the JQLs are A...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Hi all, we are part of an Org set up, so we have customers that come in via email for example which I understand appears in the customers section of the JSM Project. But we also have customers come...
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Hash 1FDBBVJ Trace af573bd7de65433fa41b3a85e7ec62ff
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Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
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Hello everyone, We have a Inbuilt Jira System Group that we want to remove users from - This group is also a Default group. We now have the below 3 groups that users are automatically pu...
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I find that I get quite a few posts on the Community forums that are in other languages such as Spanish, French, and German, which aren't very useful to me. Is there a way to filter out anything pos...
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A little background information: I became a Jira/JSM admin about 4 months ago after a company acquisition and the preferred solution for ticket tracking of the acquiring company was JSM. While attem...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to...
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Hi everyone, I'm working on a Jira Service Management request form that includes a checkbox custom field (e.g., "Access Needed") where users can select multiple options like: VPN Access ...
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Hi, I do not have any experience with using JSON as a FYI! We created two custom cascading fields to replace our custom short text fields (Facility Sandbox & Payer). With that though we needed to...
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I have several projects and I am an admin and Jira admin for them all. I have one that is "company managed" and others that are "team managed". In the Company Managed Project, I can toggl...
Atlassian Community Events
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| 22m ago | ||
| June 25, 2025 7:43 AM PDT | ||
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| June 6, 2025 10:03 AM PDT |