Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, I've recently taken over our JSM from a guy who was made redundant. As with such cases, there was no hand over or tutorials and coming into this blind is really getting me frustrated. The...
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How to set up the Extermal user's session timeout or force logout after a certain period of inactivity? I just saw the guide below, but I'm stuck on step 3. Set idle session...
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How to set up the specified user's session timeout or force logout after a certain period of inactivity? I just saw the guide below, but I'm stuck on step 3. Set idle session ...
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Is there already a feature ticket in for this? Seems like something that I should be able to control in the search filter, if I want to search for enabled users only or not. I frequently NEED ...
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Auto-populate a Teams meeting link in alert description based on selected "Affected Service" (JSM Op
Hi all, I'm setting up a Code Red / incident alerting process in Jira Service Management (JSM Ops) and trying to automatically add a Microsoft Teams bridge link to an alert's description, ...
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I see that I'm being billed for 6 licensed users but we have only 5.
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At https://support.atlassian.com/contact#/, if I enter "sja.atlassian.net", I am informed that: Sorry, we can't find this Cloud URL. To demonstrate this: However, it obviously exists. W...
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Starting in September, they are planning on enforcing a limitation to the number of grants per permissions scheme of 50 total grants. I do understand the rationale for this. However, in my opini...
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We are using Jira Service Management as a tool to review potential pieces of chargeable project work, triage them and then track internal and external sign off. Each ticket has a few custom Number...
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I need to change the user that is shown when a ticket changes status from Waiting for support -> Waiting for customer and the email informs that this user has made this (automated) change of ...
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Customers get "The knowledge base article could not be found" when KB is linked as a Confluence Fold
Hi, We're experiencing an issue with the Folder knowledge source feature in JSM Cloud. When we link a Confluence Folder as the knowledge base source (instead of a full Space), customers are unable ...
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Hi, we have a service space that, by default, is in spanish. We have mostly spanish customers, but we have some customers that we will support in english. We did set our portal in english and we enab...
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My approval section on "approvals" is missing, pls help
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I setup the following flow and webhook with various testing: setup flow with incoming webhook, simple log action. testing using Postman -> works. Setting up Webhook in Jira System co...
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There is a share with option in the drop down, when submitting a Jira ticket to send the ticket to your respective member company. If a member chooses this option, everyone in their company will get ...
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Problem: 2 sections -> When changing the “Work type,” this can be done without any issues in Project 1, and no further prompt appears after selecting the second work type. I want thi...
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From what I have seen online Atlassian have released ability to pull Form values, which replaces the old config of using {{issue.properties."proforma.forms.i1".state.answers}} it is now confi...
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I am trying to create a new intent and it populates with actions I am unable to delete. I can not delete any new actions I create either. I have tried all the workarounds without success.
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Hello, Does anyone know if its possible to alter the "Requests" dropdown's URL in the Help center? Or if you can include Jira Software tickets into the requests page and not just JSM tickets?
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We have several cloud software portals where we manage user access to products that do not allow SCIM provisioning to tie their access directly to their org account. We have an Assets schema for soft...
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Hey everyone. I have two schemas in Asset, one for Users and one for Teams. In the Teams schema there are objects with attributes that link back to the Users schema. Can you filter the teams someone ...
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Does Device42 add-on accept Atlassian service account tokens which uses the updated API call api.atlassian.com (not https://your-domain.atlassian.net )?
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Estou tentando acessar o Jira, porem fala que foi enviado uma solicitação para o usuarijo administrador, sendo que o meu usuário é o administrador, e quando vou no suporte fala que a url não fo...
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Hello, I have an asset type in my schema with custom field called "dependencies". This field is an object field and links to other items in the schema. It is not set to unique and cardinality ...
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...utomatically refresh on the portal form. Is this true?
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