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Jira Service Management
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In preparation for our migration to Jira, I updated the company settings to force login using Google. This seems to have removed my admin rights from our instance. When I log in, I have few options. ...
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Can you help us generate SLA reports filtered by department? We're specifically unable to retrieve S
We’re trying to generate SLA reports segmented by department, but we’re unable to retrieve data for our SecOps department. Could you help us understand if there’s a configuration or filter we need to...
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I have for 20 days now tried to do a password reset so I can update my payment method. Never get the link. Checked spam. Called, emailed, ....no response...who can help?
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cree un grupo y lo quiero agregar para que a ese grupo se le pueda asignar un ticket pero no me apar
cree un grupo y lo quiero agregar para que a ese grupo se le pueda asignar un ticket pero no me aparece.. lo cree como grupo, y le asigne los roles correspondientes, le di permisos sobre le proyecto...
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Hello! I apologize if this question has been asked before. Awhile ago, we've listed our devices with specialty software. We made an attribute slot for each applicable software that was insta...
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Currently the alerts sent by Jira are very vague and the user has to drill down to get any useful information. For example, the current alert is being sent like this: Alert#63: Node is Down....
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...tatus", "created" ], "pagination": { "pageSize": 100 }, "reconcileIssues": true } 📡 Response Status: 400 ❌ Request failed: 400 Client Error: Bad Request for url: https://zlservicedesk.atlassian.net/r...
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The Atlassian Intelligence panel is awesome, but its fixed position in the ticket view gets in the way. Can you give users or admins the option to move it? It would make our agent experience much smo...
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Hi I know of these 2 articles/doccos https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/ https://community.atlassian.com/forums/Jira-Service-M...
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We have a JSM project setup, which I've been made an admin of. Right now, there's a good dozen users that have full access to it, but there's one user (only one) that cannot access it in Board view. ...
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While creating Problem record in JSM using automation ticket category field is empty. That prevents the record to show up in the Problem Queues. Cannot find Ticket Category field anywhere in th...
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Hello all, our team is trying to transit a work item from the portal. Tha is working but we would like to enricht the screen somehow to add some instructions and / or some logic. Is this pos...
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Hello, I recently got this error for new customers that tried to create an account to open tickets. The channel is set to open. I recently added an Organization to the project (recently ch...
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In the default reports, the following report is described as :"Requests resolved – Lists the number of requests resolved with and without knowledge base articles" How is the JSM recognizing ...
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Hi Community, I’m using Jira Cloud (Free plan), and I’m unable to add users to a project. Earlier I was able to add people using “Project settings → People → Add people”, but now the option is gre...
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I am following a Jira tutorial (https://www.youtube.com/watch?v=0U2t7QkY1jI) on how to connect Jira Service Management On Call Schedules to Slack. At the very beginning, the tutorial requi...
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We are offering Client Service Desks to our client - and every client has their on Project and with that own Service Desk portal. For most customers I can use the following setting - making su...
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...ll_issues = [] start_at = 0 while True: # Use updated JQL without deprecated worklogDate jql = f'project = {project_key} AND updated >= "{START_DATE}"' url = f"{JIRA_BASE_URL}/rest/api/3/search" p...
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Any custom field I create within JIRA Service Management and add to a request type form becomes hidden once I save the form with the fields I want. Then, I see this message while I hover over the req...
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...ptions = { method: 'GET', headers: { Authorization: JIRA_AUTH_HEADER }, muteHttpExceptions: true };
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I am an admin on the project and an org admin and I keep getting this error all of a sudden. How do I fix this?
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Since anyAttribute is no longer available, how can someone find an object that contains a specific word in any field? The person who is searching doesn't know where the word might be, can be on a nam...
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Hi my Github Copilot Business is not active anymore. For some reason it was revoked, I have raised a new request in App Portal which was processed but I still don't see it. My Github account name is...
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Hi All, we have a daily job running to retrieve information from intune. Cleansing job seems to be running fine. Only after the import job, The objects or attributes are not updated in the...
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Using Data Manger Asset Imports. The Imports are showing issues. I started yesterday, but data manager imports keep failing in both Production and Sandbox. It often takes multiple attempts t...
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| September 26, 2025 9:05 AM PDT |