Jira Service Management

I have a working integration setup between JSM (both PROD and Sandbox) and Microsoft Teams. Currently, all alerts go to one Teams Channel. Recently, I wanted to categorize this and forward alerts to...

• alerts
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• ms-teams

Hi community people! This is what I want to achieve: In a JSM form the user filling in this form must select the name of a person (from Assets). Based on this selection the mobile phone number of t...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

I am having difficulty finding where I can customize what is shown in the Jira service portal when a Confluence Cloud knowledge base is linked.

• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud

Problem: Our backend creates JSM tickets via POST /rest/servicedeskapi/request with raiseOnBehalfOf for external customers (no Atlassian account). When the ticket is created, the customer receive...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, In JSM cloud how can you auto add people cc'd in an email initiated request to the request participant field?  When using Rovo to research, the instructions are outdated.  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I’m new to Atlassian tools and recently started exploring Jira for project management and task tracking. I would really appreciate advice on: What is the best way to start learning J...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, would like to know is there anywhere that I can do the below to correct the above scenario.   I have an automation workflow that match the dept and auto select the approval. while in t...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I want the “Due Date” field to be viewable in the customer portal when ticket requestors view the tickets they raised. Is there a way to add this to their view?

• cloud
• jira-service-management
• jira-service-management-cloud

hey brothers ihave this porblem you can help me 

• cloud
• data%20center
• jira-service-management
• jira-service-management-cloud

Bonjour DT Shop Support, Je vous contacte concernant la vérification d'identité de mon compte. Je souhaite modifier l'adresse e-mail associée à l'authentification à deux facteurs (2FA) de mon com...

• atlassian-cloud
• cloud
• jira-service-management

https://support.atlassian.com/contact#/ sambasafety.atlassian  there's no option to create a support ticket for issues

• cloud
• jira-service-management
• jira-service-management-cloud

I'd love to hear all ideas on how different SaaS companies are using JSM to assist their client/customer success teams!

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to link Sentry for alerts following this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ However, when I access the general Ope...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, i am creating an automation to send Release approver emails, which i have now setup correctly based on the document below in an exact manner. How to send emails Approvers of Jira release us...

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• release

Hello, I'd like to know how to display SLA and remaining time to respond/resolution in ticket? I ask this question because a customer told us that he wanted to know SLA for that kind of reques...

• cloud
• jira-service-management
• jira-service-management-cloud

I have some users that struggle a bit on this. Basically a customer goes to the portal they set a certain request type with form questions (big form with many values saved into fields). Gets to the...

• cloud
• jira-service-management
• jira-service-management-cloud

We’re unable to access our Jira board. Several of my teammates are also unable to log in Jira properly and continuously receive the error shown in the screenshot. The strange part is that I’m al...

• cloud
• jira-service-management
• jira-service-management-cloud

I have made changes on the certain names on Portal Groups but these changes are not reflecting on the portal itself. I have checked Project Settings - Translation (since the portal is supposed to be ...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hello, I need to integrate Slack and JSM, but I need to include attachments. I’ve noticed that this isn’t possible with the native integration. Do you have any alternatives or ideas on how we can d...

• cloud
• jira-service-management
• jira-service-management-cloud
• slack

Hi, I want to use the incident / request created/ updated trigger and want to call the SNOW API to create corresponding incident / request. But when I go to the Automation -  Flow - Add a Trigg...

• cloud
• jira-service-management
• jira-service-management-cloud
• statuspage

Hi Getting below error after clicking Ask Ravo ... Something went wrong on our end We’re not sure what happened, but we’re looking for ways to fix it. Try again in a few minutes, or go back home an...

• cloud
• jira-service-management
• jira-service-management-cloud

in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira. getting like user codes 

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshoo...

• cloud
• jira-service-management
• jira-service-management-cloud

Where do you go to edit the pending dropdown?

• cloud
• jira-service-management
• jira-service-management-cloud

How do I put fields between Section End and Section Start in Form?  I want to pop out a form when one of selections in the field is selected. Say I have a field for Software, and if software ...

• cloud
• jira-service-management
• jira-service-management-cloud