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Jira Service Management
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We would like to utilize our change form on the portal for our internal IT staff to use. Many of our change requests are linked to projects in Jira, so adding this field would make it easier to descr...
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Can someone please let me know how I can get the other customer satisfaction rating responses to display when responding to a question for the virtual service agent? I'm not seeing an area wher...
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I have a big problem. I have two users who are the same person. We migrated our email accounts, so we have a different domain than the previous one. I have two accounts with the same name, and if I t...
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Hello, I hope you're all well. I have the following problem. A ticket is created via email in Project A (where email is configured) and then cloned in Project B. The description and summary are clon...
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Hi, I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the ...
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We have customers that log issues with us via email. What I need to be able to do is to send email notifications to each of the people in the cc and to fields. From reading here and her...
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Hello, I would like to set up automation that only the assignee can change the assignee to someone else. I have used the Field value changed. When value changes for assignee with the smart val...
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Hi, I have built three rules and actually they all do almost the same thing. Can I merge the rules somehow? If so, how? They all have the same trigger, but the rest is different.
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When I create an issue via email, a customer profile is created for the CCed participants. My goal is to eliminate these automatically created participants in Jira via an automation. I read that the...
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How can I search in Jira for tickets that are created from an Operations alert? This is how you can see in a ticket if it is linked but I want to see the list on linked tickets: Open the Inc...
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Hello everyone, is it possible to configure the date field so that it displays the earliest possible date plus 5 days. An example: A ticket is submitted via the portal, the desired date would be to...
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Hello! Currently we are facing next problem in our organization. We have two SLAs - Time to First Response and Time to Dispatch. Both start when ticket is created, and first stops when comment f...
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I have created a new request type in my sandbox so that I can test it there first. Now I wanted to create a request type in my live environment and somehow it doesn't work there. I can only create a ...
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When are the customer request creation or comment creation endpoints in the Service Desk API going to support ADF for the description field?
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I have some required fields in my change ticket and I need them to be filled when Automation for Jira creates the Change Ticket during the deployment gating process
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Hi community, Maybe someone can help me specifically with this. In Jira Data Center version 9.12.24, emails are stuck in the queue and are being sent one by one (as I see in the mail queue). Befor...
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I have two active JSM projects. On one project I have a team of agents that can easily add request participants from any customers that have been synced. On the other I've a JSM agent who is a proj...
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Hi. IN JSM I have portal groups (groups) and request types (rt) Something like this group1 - rt1 group2 - rt1 group3 -...
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リクエストタイプ作成時には[指示]という欄がセットで付いてくる認識です。 この[指示]欄に入力した内容を、APIを利用してプロジェクトごとに一括で取得することは可能でしょうか。 この指示欄に各リクエストタイプの使い方を記載する運用方法を採用しており、記載漏れが無いか確認するのが目的です。 以下のようなAPIを実行すれば入力したリクエストタイプの値を取得できることは確認しましたが、それだと目...
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We already have a support@ email ID for our Service Portal, now I would like add another email ID features@ to the same Service Portal so that I get the incoming emails from customers on to the same ...
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Hello, We our experimenting with adding the virtual service agent to our JSM instance and have noticed that while trying to have a conversation with the virtual agent, it seems to treat each re...
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I need to know how many comments I left in Jira for the year 2024. Any suggestions?
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Hi, I need to calculate and display a score in a Jira Form based on multiple custom field values also completed in the form. All form fields are linked to Jira custom fields. I am using automation wi...
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Hi Community I've tried to design a dashboard in Power BI to bring in data from the asset module in JIRA, but the data sheet doesn't have a clear correlation for a simple search or dashboard design....
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I'm trying to configure our Virtual Service Agent, and I want to fine tune where it gets answers without re-creating our Confluence Spaces. Besides repeatedly asking the AI the same, but slightly dif...
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