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Jira Service Management
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The "Context fields" on the right-hand side of a ticket's layout now appear with each response field under each field name. Yesterday, the response fields would appear to the right of their field nam...
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Is it possible to enforce 2FA for external accounts not managed by our domain who are also agents in JSM? e.g. Our domain www.nicolas.com can manage accounts with @Nicolas.com but we also hav...
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Hi all, This is my first post so please be kind :) We are looking at going live with JSM in Q1 2025 and I have a question about whitelisting file types on issues. It appears that we are prese...
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I have a Notes attribute on an object. It is presumed that this field already contains text. Via automation I'm using a For AQL branching node to select the object from Assets Then for that object ...
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We want to have service requests automatically assigned to a team based on who is on call BUT if they don't answer the request within XXX time, it notifies the next person on call or in the rotation....
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Good Morning, One of my projects is a suggestion portal for the company. Users can anonymously submit tickets and there is a team who handles going through all of the suggestions. With...
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We would like for people who work at our company and have an email address with our domain name to make PTO requests in JSM using their work email. Not all people at our company work at the off...
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How to automate ticket assignment based on Description I have a standard template with description and would like to assign it to a specific assigned group. can we do it with the automation...
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I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho
I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho
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I have tried and failed to delete test customers I created. I tried the following already: In the Jira Service Proj, went to Customers and removed them from the Organization. This did not delete t...
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je voulais juste savoir si vous parler Francais ici chez Jira?
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Вітаю колеги! Підкажіть чи можливо налаштувати автоматизацію що буде копіювати заповнену форму із материнської задачі в дочірню, в різних проектах. При тому що материнська задача в Сервіс менеджмен...
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Suddenly all attachments stopped working in Jira.
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I've created a jira service management project and I'm trying to use Jira Automation to set the Security Level field during a transition, but the automation rule fails with the following er...
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Dear Community, How can we configure the template for customer notifications in Jira Service Management? I tried to update the message content in the template; however, the notific...
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Hello, I would like to create a custom field with type 'Select List (single choice)' where the agent that picks the value of the field when editing the issue, can either pick a value from the list o...
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I am unable to click on the issue type icon to change it in a queue as shown below And when I select multiple tickets and click on the transition button there are no other options in the drop down...
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How can I duplicate an attachment to linked issue on the same project. I already created a workflow, screen and transition. I need a post-function for this. The code I currently use is like t...
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Which role should we grant to the customer to be able to add comments to an existing issue through email since we are getting this error?
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JSM newbie here! I'm looking to set a workflow in JSM to reopen a ticket when a customer replies to a closed ticket. I thought I could just add a transition in the workflow from Closed to Waiting f...
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When an approve/deny email comes through, is there any way to customize that message to say what it is for? We have multiple approvals needed and we want the email to identify the request type....
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Hello ! Atlassian just released this new way of accessing form data : https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ But is t...
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At this moment I can no longer set myself or anyone else as a watcher of a incident in JSM using the Jira cloud app for iOS I click on the ‘eye’ to set watchers and nothing happens. o...
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Hello, I am trying to test some permission setups to achieve the following: 1. Allow for users to sign-up on their own (for dealing with external email customers, etc). 2. Prevent these external s...
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I'm setting up a JSM project where I have several approval levels. Each approval level should have a list of approvers that can approve, and only one of their approvals is required to transition into...
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