Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone, I created an alert that is triggered by the arrival of an email. I wanted to understand if it was possible not to create alerts outside of certain hours. Otherwise, I risk having t...
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Hi, we have Jira SM Datacenter. I have installed the Toolkit for Jira Plugin, created a new custom field with the name "comment count" as a "number of comment" field and did a full re-index. I've ...
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I don't see anything different from the Summary on these 5 tickets. [SUP-9258] RE: ORD42466 - Commited inventory by conligo - JIRA [SUP-9259] RE: ORD42466 - Commited inventory by conligo - ...
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How can I skip the trial and immediately buy the plan for Jira Service Management? because there are quite a lot of restrictions in the trial
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Hello! Have JSM for years for our IT Dept, The default (now "classic") automation was included so when a comment was made to the ticket, it would change the status to "Waiting for customer" if a s...
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We are looking to use JSM and a form to handle our approval workflow for travel requests. Is there a way if a user enters their employee id in the form that we can call an API to an external database...
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I accidentally changed a status that was assigned to me to cancelled instead of completed. How do I fix this without having to re-enter everything from the officer?
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“My Jira Service Management subscription was canceled and later restored, but the Free plan was not fully reset. Agents are split across products and project configuration and portals are not availab...
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Has anyone else lost access to JIRA Service Management Canned responses? We had 22 Shared Canned responses available to the team and now no one on the team can access them or use them. I tried cre...
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We are experiencing issues accessing the Smart Form section of the Jira Management Service. Each attempt returns the following error message: “Something goes wrong. We can’t load this page. Please r...
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SCCM integration with Assets in Jira Service Management Cloud – Is there any official roadmap or doc
Hi Everyone, I’m looking for official documentation or an end-to-end roadmap for integrating SCCM (Microsoft System Center Configuration Manager) with Assets in Jira Service Management Cloud.  ...
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Hi everyone, Since this morning, Jira Service Management no longer automatically assigns the customer’s organization when creating a ticket. The process is as follows: The customer logs into the ...
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When I go to Dashboard and click on the Add A New Gadget nothing happens - I am following these steps below but I don't see Assets Object List Gadget in the Gadget List or have the option to ad...
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Hello, We are exploring dashboards and reporting in JSM for Service Desk reporting and can see we will most likely need to consider getting another Add in from the marketplace to help with this as...
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When migrating from Opsgenie to JSM, setting up Heartbeat discovery requires using an API token for authentication. No configuration similar to Opsgenie's API Key Management was found for this purpos...
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My Jira service desk projects are currently public and any users out of my organization are being able to the Jira Issues created on these spaces. I want make these private only to my organization...
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How can I do those work? Please help me.
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Hi everyone, I’m new to Jira Service Management and currently using the 30-day trial, so I’m trying to understand whether what I’m seeing is expected behaviour or a bug / configuration issue. ...
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...ays my condition didn't pass. (I've tried the 6 with and without quotes. I've put the condition as one state equals true.) I'm not sure what I'm doing wrong or if there's an easier way to s...
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I signed up for jira service management (in Sept?) and created a portal located at thirdcup.atlassian.net. I am unable to get into my account and have requested a recovery email several times. the em...
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The provider tends to fail whenever the API rate limit is reached. Retry options seem to have no effect. I'd expect the provider to take multiple minutes to run instead of failing at the first error....
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Atlassian Operations Terraform Provider field_mappings attribute isn't stable in integration actions
The field_mappings attribute shows drift intermittently when it contains a list of values (the responders field mapping in this example). On the terraform side, our list is al...
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We used to set up our Prometheus integration routing through Terraform using the Opsgenie provider. Now we're looking at moving to the atlassian-operations provider, but find that we're having issues...
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Hey community, I have a number of workflows including approval steps. Unfortunately there are many different user picker fields used in the various workflows and many of these are set using automati...
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Hi, Unfortunately, I was unable to attend the second part of the "Deep dive: AI for service demo + customer case study" webinar, which was the most interesting one for me. Can you please share...
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Atlassian Community Events
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| 30 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |