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Jira Service Management
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Hi team, We want to give read only access to JSM for some users, is it possible to do it via Atlassian admin? Currently we have a group created in Atlassian, with JSM And Confluence toget...
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Hi everyone, I’m curious how teams here manage multiple projects in Jira without things getting messy. Do you prefer separate projects for each team or a shared project with different boards and filt...
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The Core Concept The solution provided here can, of course, be expanded and customized with different designs. The key is to understand and convey the underlying logic. First, a request form is des...
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I have a public knowledge base portal that I'm maintaining through the use of article categories. These categories only give me one level of structure, whilst I would love to structure it using direc...
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Using SharePoint as primary knowledge base for JSM Help Center & Virtual Agent (without Confluence)?
Hey everybody, So, I have a question which related to SharePoint being the primary (and probably only) KB source for help center, portal (and potentially VA). I do understand that Help Center KB an...
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Test User? Employees-Data?
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I've cancelled all subscriptions and remove domains. But certain apps cannot be removed. I saw in Atlassian support that for apps like Rovo i need to contact support but I cannot get to support since...
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Hi everyone, I would like to ask for your advice. Currently, I use a plugin to manage 6 cascading fields. Unfortunately, I recently discovered that this plugin does not allow selecting values throu...
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Does JSM Read-Only profile require licence, does it requires any cost and we need to pay for each read-only profile
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One week ago, I was able to add customers and there's a specific field under their email address that let me choose what organization do they belong. Currently, that organization field is no longer v...
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How do I change this so the comment/mention action shows up within the email notification?
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Is it possible to add the summary to this internal email notification? If so how?
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How can I add new devices into CMBD without having to fill each field individually? I see no options to "lock" data in a field when adding another asset that is the exactly the same execpt the serial...
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Hi, We use automation to assign tickets to different queues/teams. When I'm on a ticket, and I back out of it and see a ticket that needs to be triaged, I'll use automation for it. ...
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Hello, I am curious about some things about JSM. I am new to receiving alerts in both JSM and opsgenie. To my knowledge (my notification settings match with the rest of the team who does get called),...
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This is a suggestion for the Atlassian Automation team. Currently, the "Assign Work Item" action in Automation allows assignment to "On-Call responder" with a static team selection. It would be extre...
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It's me again. I have an interesting issue that I cannot seem to track down regarding "moving" tickets from one space to another. When my Clinical Engineering team get a ticket mistakenly inte...
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We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to understan...
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I am new to Jira Service Management. We have a restricted project and the project owner is automatically assigned the tickets. Our customer only open tickets using email. If a customer emails w...
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Hi, we are in a process of moving from DC to JSM/JSW and having the following issue. Need to calculate OLA per team in JSM ticket. However, current SLA editor does not allow me to use "...
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I have created an HR service portal using JSM https://udismita1.atlassian.net/ but unable to find the project now. can anyone help?
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whenever description or sprint is blank, i would like to send auto notification to assignee or reportee, is there way using automation script?
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Hello, In other projects, we have the option to record and log times. See screenshot ‘Log work’. Unfortunately, we do not have this option in a new project, and I have not yet found where I can set...
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I sometimes get Jira tickets that end up with too many attachments - typically caused by repeated email replies from customers that have a bulk of images & links to their online media accounts in...
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HI We recently migrated to JSM and we want to use a feature that can send notification like Outage to all staff and I came across the "Organizations" in JSM after creating I can't find this un...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 8:40 AM PST | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST |