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Jira Service Management
Questions
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Hello! A use a free JIRA account. Is it possible to modify / to customize the workflow for my needs?
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Hi, when customers create a ticket from customer portal they receive a notification, but when someone assignee this issue customer does not receive any notification. I want to customer receive notifi...
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I want to sync up epic's date to sub-task list "from, to" periods range. It is easy to sync down to parent to child, but opposite way is too hard. So I try to use variable but it only works in for ...
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How to add options to Jira Custom Select Field using Scriptrunner. I need to add several options based on current loggedin user is in a specified group Eg: If Logged User in Test A Group Then &nbs...
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I am trying to find out what drives the search function in our Jira Service Management Portal. As it only displays 3 results at a time, this can be quite limiting so I want to check if there is any w...
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A few years ago (More like 10 now) I worked for a company that had their confluence set up so that when a ticket was completed by a tech, the text in that ticket was added to a Confluence doc that wa...
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I am trying to understand why I am not getting notified when a ticket comes into the system. we have our customer portal, where persons can select Common requests, etc. they fill in the data i...
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Today when getting a new ticket in our queue, I cannot assign that ticket to a user. I get this message when I try and assign it to one of my team members "User '5ad7a75f34f1e62b1ac9451c' cann...
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Hi there! :) Anyone in the know how can I get Satisfaction rating information and comments via automation - emails? I am trying to use this post, but there is the same problem: https://communi...
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Hello, I know that with the new configuration of the issue view, the custom fields that appear in the user portal are displayed in the details view, but is there any way to configure the fields that...
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Is there any way in Jira for us to see what the user/customer sees - their view of something? I just wanted to see if we have that user view in Jira in any shape or form, to see how emails look...
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I am new to using the email channels and have configured it to work, what I was wondering is if there is a way to add whoever is cc and bcc on the email to be added as a watcher?
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I'll add a watcher to a JSD issue. Sometimes I ask the Watchers for info or feedback. These Watchers are not agents or admins so they need to use the Portal to add comments. When I 'Reply to custome...
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Hello All, I am VERY new to working with Jira and have been asked to set up an automated workflow so that when an issue (when submitted as a service desk item) is estimated to be more than 40 ...
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Hi, This is more of an ITIL question but I was hoping someone could help me. Our organization is fairly new to ITIL - we are just starting to follow Incident Management and Problem Manag...
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Is there a way to exclude the search function in the summary field? So that it is limited to the direct search field before raising request type?
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On a request for change. How can you make sure the original form is completed fully before it is submitted? (dates are correct etc) Can I create a standard Approvers list or group so when the chang...
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Is there a way to push comments from JSM to a Jira Software project and vice versa?
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Hi, Is it posible to enable all issue types for all the request types? Now if I have a certain request type and change the issue type the request type gets overwritten. Would be lovely to have bot...
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Is it possible to copy a request type to the same project? Some older threads from 2 yrs ago saying it was not possible then. Its quite a major headache to have to manually create a request type each...
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Hi We are going to using the change control piece of JIRA Service management and am looking to have the linked issue field as part of the request form. This will enable the technology teams t...
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Hi, we are still in a testing phase. We created a project Triage and other dedicated projects for each of our applications ( with dedicated teams) We need to receive all email requests on triage ma...
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Hi, I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.
Related collections
Announcing Jira Service Management!
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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