Hi, When the customer creates a ticket, he should receive a link to a document after the ticket has been created, which he should approve or reject. How do I get the link to this document ne...
I have Single Select Custom Fields name ticket Type that have 5 options I'm trying this scenario Request Type 1 in ticket Type I only need to show the 2 options Request Type 1 in ti...
I've modified my customer notification templates, but I'm stumped on the approve/decline buttons (see below). What are the classes for these buttons? They aren't effected by .button
Using an API call Referencing ADF: Document builder (atlassian.com) I have successfully set the description field as: { "update": { "description": [ { "set"...
New to JSM and about to create our first project (an IT service desk). What happens to the project if the user who created it has their account deleted? If I created the project, for example, and I l...
Hello! I'm trying to configure a request type in my JSMT project and want to allow the customer to be able to pick an approver group. However, after adding an approval step with approver group selec...
hello I have a question How can I ensure that the customer can no longer respond to ticket requests with the status closed or is that not possible the question refers to my support portal
I am very new to this, but I have heard that for service management your product helps, I wonder how to begin, is there a way I can get a human to help me?
The company I work for is a strong proponent of Atlassian software. Our software and manufacturing teams heavily rely on JIRA boards to track, resolve, and communicate issues. We offer a proprietary ...
Is it possible to link multiple different components to different forms individually? Right now, I see whatever is in the component field can link to any customized form, but I can't choose individu...
We would like an automation to send out an email if a particular group has any members added. Ideally we would like it to include the person added and who made update. Is there a tr...
Hello Team, We are planning to integrate Hire right Crowdstrike with Jira for ticketing. Could you please help us with steps/SOPs/Documentation's to carry out seamlessly. Thank you
I'm am trying to import data in an Assets Object Type. The label attribute is set to allow duplicates; however, if my import source has a duplicate entries for the label only ONE entry is imported. I...
I want to setup a queue for my support project. Since I am the one that receives client support tickets, it is up to me to try to resolve. If I cannot, I create a dev ticket which goes into another p...
There may be a similar question out there but I am struggling to find a working example. hopefully someone can take a moment either way to assist. Here is the scenario. We have JSM and I need ...
JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration stopped working. After a few months of working correctly it start giving the error Please check your connection or try again at a ...
I have had an automation set up with no issues for months. This automation should assign to a specific person once a status is chosen. See breakdown below: On 10/1/24 at 3:22pm the autom...
Select data from particular regional Select data from particular subject Test data from particular subject Result sheet and send it Check out the request Resulting in state Declaration result ...
Up until last week whenever we clicked on a linked contained in a custom URL field, the link would open in a new tab. However, now when we click on the link it opens on the same page. Does anyone kn...
Hi, I'm working on creating some new forms for our support desk so customers can give us more information when raising a ticket. I would like to map a regular Long Text field (or something similar)...
It’s recommended that engineering only logs time against Epics and their child tasks. Please provide further details if possible.
We have Jira Service Management synced with our Azure (or Entra) Active Directory to allow users to authenticate with their MFA methods but one of our users does not have the ability to sign in with ...
Given his role, one of our project members has specific permission to move certain issues to a unique status. However, he only seems to have access to these statuses on the app on his phone. If he lo...
How to create a filter listing issues created my specific month. not by date range like Jan- 50 Feb 45 March 48
...re/will be invited to their corresponding project. - Help center B2C has 2 visible/public projects (Channel access = Open). As a customer (one of my test accounts) i can surf to the s...
User | Count |
---|---|
13 | |
13 | |
11 | |
11 | |
11 | |
9 |
Subject | Author | Posted |
---|---|---|
Thursday | ||
Thursday | ||
Wednesday | ||
Wednesday | ||
Wednesday |