Dear Community, I want to disable post incident review - issue type as we are not using it, how do we disable it. Thanks Sanjay
Hello Community - Are there any plans by Atlassian to start backing up assets rather than having to go to separate product?
I would like to create the possibility for my customer to display individual articles in the service portal on the start page. To do this, I created the "theme" in the service portal and selected th...
At the moment I have several Service Desk Projects for customers who are part of the same 'group' and for third parties. I want to consolidate all the customers who are in the same group...
Dears, I have JSM datacenter edition and I have script runner is this possible to write directly from jira form to external DB ? using script runner or any other tool or automation
I'm writing a slack bot that will notify users in the morning of their pending items in review and how log they've been in that status. The use case is for me to highlight when things have bee...
And here comes the next question: We have several forms a customer can use to create an request for a service management project. As the information provided by the customer is the most important sta...
Hi, I am creating a "Global automation" in which my trigger is triggered when there is a change to the issue's status, this status must be equal to "Approved" and these issues must belong to project...
I need a Mobile App for Enduser who will be able to raise / view ticket only. any lead
Hi. How automation working? F. e. I have automation of cloning comment. I write comment and in this moment the automation are disable. In 10 minute I anable automation. Are that automation will be wo...
hi i would like to create a custom linked jira field. how do i do that? for example, issues and within the issues there is tags like hardware problem, software problem, etc
Hi. When I make migration from JS -> JSM (with deep clone app) I disabled automations. But when started the automations - I see that my automations working when thay was stoped(dissabled). I made ...
I invited some external users to our Jira service management project however they haven't accepted the invite. How can I remove those users from Jira? I can see them under "Customers" how...
I have imported few issue to JSM data center using CSV file. I can see created as date and time of import and updated as bulk changes on request on same of import. however today when i change ...
Hello everybody, we just got feedback from a customer. They need different permissions for the customer profiles: read only accounts comment, resolve but not create full customer permissions (Cr...
We have issues separated by components. I changed a component from "Cloud Infrastructure" to "Infrastructure". The issues using this compnent synced correctly and they now have the correc...
What's the easiest method to categorize end-users in Jira service management? We have end-users located in different offices and would like to group them by office. I found the organizations feature...
Using normal filters and filter for the service management project I can use the search box to find issues which contain a specific text in custom fields. Using the queue view of the service managem...
Hi, I wanted to set the 'Incident' request type as the default for email requests. I've tried configuring several features to align with my company's standards, but I'm left with this feature unresol...
Hello Is there a licensing requirement to allow people to raise change requests? In Freshservice ITIL anyone can raise a request and interact with the ticket as the requester Thank...
1. Is there any plugin which can automate release tracking functionalities. i.e. automatically generate and maintain a list of releases, eliminating the need for manual data entry 2. The escal...
Hi Team, I need to export issue list from portal because we have some customer that they created, processed and managed issue directly. I didn't find out any function that allow to export, please g...
Need to create new service project of same as existing. Kindly help me out.
When click on reply to customer and add comment, the issue is not transitioning from waiting for support to waiting for customer though the system rule is enabled.
Hi Service Desk, Can a Customers name be modified: 1) before an invite has been sent? 2) after invite has been accepted? 3) in General? Kind Regards, Dan
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