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Jira Service Management
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As the support survey in labelbox does not work i write there (error: We couldn't submit your request. Refresh the page and try again.) In my labelbox project labelers see banner "all done"...
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I am trying to find out if this is possible. From what I can tell from reading forums you need to have Jira Admin as a role assigned. This is something we don't want to give ou.
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Issue: As of today (June 15, 2026), the Assets object picker field on our customer portal form is completely non-functional on mobile browsers. Tapping the dropdown does nothing, doesn't allow text ...
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I have a custom jira type called Objective that has two custom fields: Target Value - represents the target metric of the Objective (e.g., 100, 1, 5, etc). Any numeric value above 1. Current Value...
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I have a JSM with Atlassian portal. I have a transition button available on customer portal. It changes status of the request from Draft to Draft. What actually happening is that I have a automation ...
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I would liek to bulk add all customers of the company I work in to a new JSM space. I have set guard to use SSO. Am I right in thinking that if I have Use approved domains checked and also have chan...
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Depuis vendredi dernier, la vue des tickets avec la liste des tickets en menu ç gauche, affichage du ticket au centre et champs de gestion à droite, n'est plus disponible. Comment est il possible de ...
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Hi, Does anyone know if there is a way to force agents to use the "Use request type fields" option in Jira SM when creating tickets? We have a number of fields that should be optional for cus...
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Hi all, Since a while the cards in the calendar didn't fill completely anymore. In dark mode you at least can see the lines. Since last week the cards also don't show the titles anymore. This makes ...
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Hello, We want to add a custom field to the subject in the customer notifications template. https://jira.atlassian.com/browse/JSDCLOUD-4642 I've seen this issue, but I don't...
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How to get the INTERSECTION (AND logic) for a Request Type field based on a Multi-select Sub-Categor
I'm designing an IT Service Catalog using JSM Assets and I've run into a hard limit with AQL cascading logic on the Customer Portal. I want users to select multiple Sub Categories (Systems) and ...
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In JSM, when setting an approver for a ticket and that approver is a static person. Is it best practice to set that approver via a post function on the transition moving into the approval status OR t...
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Hi all, am I crazy or is there really no way at all to send an email, notification or anything to a Team via automation? Basically we want to add a team to a ticket and notify that team when that h...
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Hi Atlassian team, I’m trying to renew/update the payment method for our Jira subscription, but the Atlassian billing page crashes when the payment form loads. Entitlement n...
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We have a custom role that migrated over from Opsgenie. My question is regarding this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-roles/ Do...
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I'm trying to update a JSM integration for Datadog. It's currently has a priority of P3, but when I try to update it to a P1, I get an error. But there is no api_key field in that screen to fill out...
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I need to set a new administrator for the organization because the person who has this role no longer belongs to the company and we cannot access their email.
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creating the JSM form with conditionally option,but not getting the option to drag the attchment field to addsection
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Hello, Is it possible to restrict editing work item for users with the same role (service desk team) based on our work item security scheme? For example a user (with role service desk team) can vie...
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Hi I have seen different JSM portal front end but what could be best for setting up and change view and add forms also into it? Refined i have use on server/dc solution but now i understand that Re...
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We use Swedish as the default language, but we also have the options to run English (UK) and Norwegian. However, when we check the comment section in the customer portal (as shown in the imag...
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I have a form that include a dropdown menu for users to select a job title. What I need to accomplish is to make a specific job title appear in the dropdown menu selection rather than having to enter...
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We have a custom assets/Change Management setup that allows for users to be able to select Change, gives them a dropdown to select the Space where the policy lives, then select the policy i...
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Hello, When replying to a customer support ticket in CSM, we often need to include links to relevant knowledge base articles. However, the link insertion feature only allows us to search and link to...
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We are currently in the process of migrating from Jira DC to Jira Cloud. Post migration, we want users to be able to view and reference their existing work in the Data Center , but not be able ...
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| 24 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 4:31 AM PST |