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Jira Service Management
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Hello good morning I have a question, what happens is that I am entering users into a Jira Service Management project. But I am noticing that in the email box it does not bring anything, it only bri...
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I have a Kanban board that I am trying to use with a mobile device on the web browser I can't scroll on an open ticket when creating it. Also is there a way to open New tickets on the mobile app?
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Hello together, i have 2 Custom Issue Field linked to an Insight Object. The custom Field works fine within the issue screen for my requests. Now i want my Uses to use the new Form Feature f...
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I want to be able to create an automation for one of our servicedesk that includes a service request to be able to create daily checks for example and have it assigned to an servicedesk customer. Th...
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Hi I wanted to know if there is a way to count the total number of tickets per organization (customers) per month with a dashboard/report? I tried with an JQL advanced search it works and also by a...
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I want a field to be Read-only in transition screen in jira. can it is possible ?
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Anyone know of a way to 'group' MS Teams notifications together when multiple issues are identified in an Automation? Right now, if more than one issue is identified the automation will send 1 Teams...
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Hi, I am currently working on a python script for Jira Insight insertions. I succeeded, not without difficulty, to insert some objectschema, objecttype and attributes. However I am stuck with trying...
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HI, we have a scripted issue picker field in our customer portal, but for the customer no issues are displayed. For me and other colleauges it works. ? Need customers more per...
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Hello, You can change the email address through which the notifications are written to the client, for example so that it would be the same to which the clients write the tickets. Thanks and regard...
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Have a user that has a corporate distro as his only email address. He was added as a requested participant in one of our Helpdesk tickets. When he receives email updates about said helpde...
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Hello firends, :D When i retrieve fields from result.body issue reqeust ( result.body.fields.customfield_10024 ) (Or directly from the script issue.fields.customfield_10024 ) It comes nul...
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Hi All How can I pull a report on "Time Work (logged)" on all tickets? This is when I logged time on a ticket.
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Hi There! In our project we have two organizations with customers. Let's say organization A and organization B. When a customer from organization A uses the email request to open a ticket, Jira will...
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WHen reporting an issue through this widget, if the email inserted is different than mine (or any person in the team) the issue is not uploaded to the issues dashboard. I think I have config...
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Dears, Can you please support me with the correct procedure for Jira service management project backup ? and what will be backed up ( Issues- workflows ....etc )?
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Hi, I have changed some names and flows of the Workflow for my project. And for some reason the description of "Waiting for Customer" transition still has the old description: "Respond t...
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Hi, than'u very much for this truble... I've recently started to use the free version of Jira Service Management. i've added 2 fake customer for testing the pruduct but i can't manage the informat...
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Hi! So I'm in a bit of a pickle, I've tried every type of automation I can think of. Does anyone know if it's possible, or have any other suggestions/methods on how to get a custom field to update i...
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...orbidden body: {"errors":{},"errorMessages":["Property proforma.forms.i1 is restricted"],"httpStatusCode":{"present":true}} Any suggestions on what the issue might be?
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in the Edit Issue Security Levels section, when choosing who can see the issue I want to make sure the customer and participants can see the issue once opened, but it's not clear to me what selection...
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Hi, I wanted to create a form in Jira Service Management where users can submit a Project Due Date. When inside a form and I go to Add field--> Date , I do see the option to add Earliest Da...
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Every project that i create appears 5 "ghost" customers with no option to remove and they do not show up in the "User Management". How can i remove them? Best Regards
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Hello, I recently connected my Service Desk project to our Slack by connecting our Slack workspace and configuring the Jira Service Management - Incidents app in Slack. When trying to create a Slack...
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Is it possible to Automate an Update of an insight Objects Attributes? Specifically I want to add multiple users to a single attribute in Insight. The Insight Attribute is setup for multiple ...
Jira Service Management Documentation Opportunities
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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