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Jira Service Management
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Hi, I'm trying to use a Automation for Jira branching rule for when two Jiras are linked together across different projects, checking for a value in the first project and then updating the sec...
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We have a field that will show all the available users from an active directory. This function works well for everyone. I added a new user to JSM following the same steps for other users. For th...
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When will the next release for Goals be available? From my perspective, there are still a few inconsistencies, or am I doing something wrong? - Dashboards cannot be created for Goals. - Saved views...
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Offlate we have created a lot of custom fields and some of them are duplicates and less use to non use fields. We would like to have an option to export all the custom fields in an excel and v...
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We have a compliance request that we have backup copies of on-call schedules and contact information. The request is that if Jira were to be down, we would have a backup somewhere of that infor...
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Why keep the audit log saying, doesn't match the condition when "reply to customer". I only want to send the comment when it's not internal. Whe I remove the condition the external and inter...
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I want to set up notifications for tickets created in a certain project and comments on problems in the same project. It is important that I can then view the history of notifications, and that these...
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Hi everyone Need advice here , getting started with On-call features. At first, giving it at try for specific Request that should be synced with team, and auto assign I'm trying to reproduce our u...
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Hi We are currently building Jira SM and the Asset management function, do we need to create a Object Schema for Employees, that will then allow us to align an asset to that user ? We will ...
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I have a project that creates some issues on other project (linked issues). I would like to trigger events on an automation in the parent issue from a particular event in the child issue (link...
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Hi all, I'd like to know if the Event Bridge ingress payload for a Jira Service Management ticket has reference to documents eventually attached to the ticker with the possibility to access ...
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Hello, We have a request for JSM project with portal access. We are looking for a way to update single select custom field which is not in the related JSM request form based on the value selected f...
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Hello, I need an additional tool for tracking tickets in our space. Specifically, we need to be able to create an alert system for tickets with due dates (start and/or end). Our space is used exten...
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I have a check in the comment, that it can't be empty. But I want it to chek the public comment. Is there a possibility?
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Is there audit logs where I can check who delete or edit the comment or attachment? History tab does not capture the add, edit and delete of comment and attachement
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I have 2 automation rules for e-mails: 1. update issue, when adding a public comment an email is sent to customer 2 closure issue, when an issue is closed a closure email is sent to customer. ...
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I'm using a rule to email out the results of a filter. In the filter, the Created date for a ticket is shown as "Nov 16, 2025, 10:47 PM". The time in our local time zone (Pacific) when th...
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Hello everyone, I have a radio-button custom field with the options A, B, C, and D. I would like to hide a workflow transition when the field’s value is either B or D. Could anyone advise me on how...
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Hi, despite not having set up two-step verification, a user can no longer access our jira service management. How can I eliminate this check during login?
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Hi, we want to move the communications for one of our projects from regular email threads into Jira ServiceDesk. Right now, we just want to add our servicedesk email to the recipient group so that w...
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Hi We are exploring Assets Data Manager. We would get data via a connector from another Cloud application. Do we still need that local server?
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Hi, I would like to create a single automation with the purpose of setting the issue security level based on the selected option of a single-choice field in the JSM issue. (Each of the...
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I created a new email address voys@ and want to add a request type to it. But the only one I can add is the "default" emailed request. I have a company based project (Cloud version)
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1. 타임테이블(요청일자, 완료희망날짜, 실제 완료 일자) 등을 확인할 수 있도록 할 수 없는지 2. 신규로 추가된 외부 사용자는 기존 SR 이력을 보려면 요청참가자에 추가해야 확인가능한지? 다른 방법이 있는지? 3. 진행중인 상황에 대한 업데이트를 할 수 없는지? 현재는 [이 이슈 해결] 기능만 가능한것으로 확인됨.
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We are making some workflow changes in Jira, so we want to stop the Teams integration notifications to all users in Jira. Could you please help us stop the Teams integration notifications for all us...
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Atlassian Community Events
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| 30 | |
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| July 29, 2025 5:22 PM PDT | ||
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| July 7, 2025 4:56 AM PDT |