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- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello, I am trying to enable deep clone but the target project is not available. I get the error: "We only show target projects for which you have the "Create issue" permission, and that are ...
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I inherited a fully functional Jira Software project with lots of issue types and automations created that Management would like to migrate to Jira Service Management (since as is we're needing to pr...
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Hello, I need to periodically export the content of a filter to excel format and have it sent by mail. I have tried the subscription option but the information format does not work for us, it must ...
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Trying to find documentation has been tough. But we have been experiencing issues revolved around this configuration menu. What are the differences? Why is it when you set a field in issue view and s...
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Hi, I am using the field User Picker (multiple users) to pull a set of users from active directory, however, it appears certain users are not appearing. Even when typing in the users full ...
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Hello I would like to clarify that my request is for my main Atlassian account used for my work. The account currently used is for help support only. To log in to the service, I use the Microsoft l...
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Hi, I have set up an automation for sending a web request (with the web request action) to a jira data center system. While the service desk is public and accessible via SOAP/Postman....I get ...
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Hi, Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of t...
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How to display data dynamically in a custom field based on the selection of a previous custom field?
In the Jira service management portal, I have a custom field and based on the selection of this custom field, I wish to display the choices related to the previous selection in another custom field. ...
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Hello, I want to create reports, based on the tracked time within JIRA Service Management. Eg. How many issues have no tracked time, how many issues have more tracked time than estimates, how much ...
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Hi! On Customer Portal we have checkbox "Notify Me" I need a way to remove this checkbox for another user. For example, by automation. Any ideas?
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HI ALL, I am searched to create JQL to search for incidnets with closed/resolved linked changes for example. Any Ideas BR,
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Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients?
Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients, in a Software Development environment?
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How to remove or hide the personal access token option jira service management in requester profile page.
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Hello dear community, we want to offer for our customers in the service desk that they can see all their placed tickets. Unfortunately, this is only possible if the ticket creator adds all participa...
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I want to understand what is work log and approval in Jira Service Project. What is Customer permission? How to manage customer permissions?
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Hi, I have a customer, that has created 2 objects: 1. Employee registration of equipment, with this attribute: 2. Secondly the object for the hardware: Now, th...
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First, we created JIRA users manually. These have also already created many tickets. Now the server is in our domain and we have imported all NT accounts. Some users now have two accounts! One NT a...
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We're currently syncing user attributes from Azure AD to user's Atlassian profiles. The next step to make this useful is to be able to use JQL to setup automation based on AD listed manager and repor...
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Hi experts, We are planning to use JSM to support our 90 cusotmers. From my understanding JSM doesn't provide a scheduled PDF report for each customers. Is there any plug-in can recomment to fulfill...
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What Issue Types comes with (JSM) Project Templates? I am looking for a Project Template with the following Issue Types (Change Request, Support, New Feature, Task, Sub-task and Bug)? There ap...
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I have come across this JSON but don't know how to hide or unhide a custom field. Field name is "Impacted Service:" and I want to hide it based on user selecting "Other:" in another field. { "updat...
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I would like to add a new type of change management to my process. is that possible on Jira Service Management?
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When adding Access Management for Jira - Okta, Azure AD, Google SSO from Multiplier and marketplace.atlassian.com... It starts installing - says we hit a snag and repeatedly as...
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Hi Here, In my Jira instance due to legacy automation we have configured for auto resolving of issues after 3 days of waiting for customer, many of issues are left with no resolution. Using the scr...
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