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Jira Service Management
Questions
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I need to create a system with 3 roles: admin, client, operator. Basically the client will make a request of the operation from the list set up by the admin and operator will perform those operation...
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In my project which is a new service management project; There is a field on the tickets called 'Share With'. This field is required, and I can't find how to turn it off, or how to default it to 'Sha...
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Hi, We're using JIRA SD (On Cloud) (free version) and JIRA Software (On Premise). We'd like to integrate them and link tickets created in JIRA Software to JIRA SD or vice versa. ...
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A ticket has been raised (VSD-158) and I clicked "reply to customer" from within the ticket. When the customer replies, it creates a new ticket (VSD-159 and VSD-160). The subject in my first email c...
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Hi, I found a few topics discussing how to move a user into an organization. The Add customers dialogue on the Organization page seems to be the standard approach for this, but it only works when yo...
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Hello i am also curious on the way people send a "new ticket" mail to support mail box when an issue is created on IT next gen process. From what i see a mail is sent to the contact that creat...
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Hi, I've made serval request types in Jira Service Desk / Management and would like to change the issue type that is created by these request types by default. Is there a way to change them in Jira ...
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Hi there, I'm not sure, if I'm right here in the Community or if I rather should create a support ticket … A customer of us is having trouble, due to Jira notification emails, which are declared as...
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Hi Community Is there a way to migrate an existing Jira Servicedesk project to the new Jira Service Management project ?
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I would like to know if there are any e-companies which are using JSD for external customer support, whether the customer's problem is related to products ordered from company or e-commerce site's pe...
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Hello, I am currently setting up the Jira Service Management Portal for our company. Everything is working fine so far, only the "guest access" is not working properly yet. I have implemented every...
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Dear community, In Jira Service Desk I (as an admin) and add watchers to the ticket. But when I tap add watchers I see only the list of some agents/admins. I want to have the po...
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I am just not "getting" the development flow for Jira Service Management. Is there a graphical representation of the development process available? I think the process work...
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Hi, Iam trying to send email notification to assinged user after subtask of his issue is created. I choose option adding it to workflow: Problem is, after I add -...
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Hi there, I have a group of tickets with an email field empty and I would like to copy with one Jira automation, the email information from the "Request participants" field. Is it actually ...
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Hi, We're currently running Jira Service Desk 4.13.0. I am wondering if there is a chance to fill in the assignee automatically after an issue is created based on the organisation the author belongs...
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In the email log for my Service Desk project, I see this error message sporadically in the logs: " com.microsoft.graph.core.ClientException: Error during http request." Email seems to be receiv...
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If 2 issues have similar summaries, for example ; Activated: Logical Disk Free Space is low : SERVER , Instance - D: Deactivated: Logical Disk Free Space is low : SERVER , Instance - D: ...
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Need to share issue stats via shared dashboard but manager does not want to be in the project? What is the best way to do this?
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Hi, We currently have an AD domain (abc@x.net) where we create accounts for our customers to log on to Jira ad Confluence. Our company is merging with another one and now the domain w...
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Hi everyone, I would like to know if it's possible to restrict the components list for a request type. For example, My of components are : Jira, Airtable, Outlook, Excel. My Request types are :...
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We have configured Jira Service Desk 4.7.1 to access our support email box on an email server. We don't allow automatic account creation. We like to have the correctly processed emails to be deleted...
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Hello All, I made an automation that transitions the status based on where the user falls. I keep getting the same issue. Here is the workflow Here is the rule a...
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Dear Community I have just created my first "Filter Results" gadget and have the option to "Add" and re-order fields but not an option to delete if I have added one OR delete the default fie...
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Hi, Is there a way to automatically create local active directory users using Jira ? Thanks
Related collections
Announcing Jira Service Management!
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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