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Jira Service Management
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Hello, I have a JSM project with 3 different boards - Asset, CA , PTO. These 3 boards are dependent on each other so the automation rules will be a domino effect. The issue type and request type sha...
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Hi, In Jira Cloud. I've executed: curl --location 'https://api.atlassian.com/jsm/insight/workspace/xxxxx/v1/importsource/yyyyyy/executions/eeeeeee/data' \ --header 'Accept: application/json' \ -...
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Hi all i am trying to use a Jira service account to perform API calls with Jira automation rules. https://developer.atlassian.com/cloud/automation/rest/intro/#about Using the service accou...
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Hi, I'm trying to import a csv file with rest api but it seems I can't get endpoint: I've followed these doc: https://support.atlassian.com/jira/kb/how-to-import-assets-object-schema-using-res...
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Let's say I have an assets table where each object is associated to a different Jira project (concretely, let's say I have a column for the jira project key, called project_key, in the assets t...
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Hello everyone, I'm trying to automate the process of sending tickets to our clients via email. Ideally, I would like to attach the ticket form as a PDF directly in the email. However, due to techni...
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Jira Newbie here: Working in a form, there is a number field (Display Name "Amount") that is linked to a Custom Field (also a number field. Field Name is "Wire Amount"). When a number entry is ma...
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In my project, I have create an issue type specifically for my Risk & Controls team to manage their book of work. The work items they create always relates to a specific Control. I have rules uti...
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Hi all, I'm trying to assign newly created bugs, to the guy who worked on the feature. To do so, whenever a link between bug and feature is established, I check the feature assignee and try ...
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Hi everyone! The management of a Jira Service Management project has been reassigned to my team without any instruction and we are trying to learn and improve, so some basic questions: - How to rej...
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Hello, I created an AI agente for my project and everything was ok. After 1 day I have a real strange situation: in the customer portal the agent is still available and fully working but in the bac...
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How to make the Virtual Service Agent ask for ticket title and description when a chat is escalated?
Hi everyone, I’m using the Virtual Service Agent (VSA) in a team-managed project. Currently, when a chat is escalated, the first message from the conversation is automatically used as both the tick...
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Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Here’s...
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Portal behaviour issue with “Request → Category-Subcategory” cascading field update in Customer Port
Hello Support Team, We are currently using Jira Service Management and have configured a custom field named Request (radio button) with options such as Packaging and Test. Based on the selection in ...
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Currently, we are using closure review forms to capture root cause analysis (RCA) before moving an incident to the “Restored” state. However, this approach has the following challenges: It is diff...
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and c...
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Hi Team, We have made Service affected field as mandatory for all incidents raised in JSM. However, at times, we aren't getting calls for few service affected groups that we have assign the incidents...
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I am trying to put a url for the users request in an automation rule email. When I use {{issue.request.url}}, it returns nothing. I tried looking it up and it says that the request type is just ...
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Hi, We are currently on the Jira Service Management Free Tier and we are struggling to remove Customers from the Customer list in the project sidebar. We have removed them from the Space Set...
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Subject: I created my Atlassian account by mistake — how do I delete it? Hi Atlassian Community, I hope someone can help me with this. I accidentally created an Atlassian account (for using Jira Se...
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I was trying to generate a Word Cloud and accidently signed up for this thinking it was what I needed. It isn't, I don't even know what it does. It will not let me delete my account. It says user is ...
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Currently I have an automation in place where if anyone other than the assignee comments on a Resolved/Cancelled case, it will throw the case out of that status and into "Pending". I monitor these in...
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I have a Jira Service Managament Project - company-managed - that I use to create all incidents and requests from other teams on organization. I've noticed that has a field "Affected Services" that a...
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Hi, We're in a phase of deciding to use Jira Service Management or not. For this we've the following questions, kindly request your guidance: Can a customer approval mechanism be added before tick...
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Problem 1: Asset-based team assignment fails across projects We have an automation in Project 1 that can be manually triggered to create an issue in Project 2. The issue should be assigned to a team...
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| July 29, 2025 5:22 PM PDT |