Jira Service Management

I'm utilizing your REST API documentation to create a JIRA ticket in my customers instance regarding a question/issue they may have about my product.    My concern is this: would this be ...

• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Warum kann ich hier den Anfragetyp Support nicht auswählen? In dem Projekt sehe ich folgende Anfragetypen:  

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  I am trying to make a drop down that when populated with a specific value, will then add that specific value to the Summary field

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

Today in our environment the default filter for a user is that it was set on "All3 Can we change the default to "Created by me" and how would i accomplish this. I have been looking nearly every...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Guys,   I'm struggling to find how and where I can change the email that sends notifications from Jira email to an email from my domain.   My email domain is already verified. A...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello all,  I would like to include other eligible customers to a request when somebody is submitting a unique query.  Today, our initial template to submit a request is only possible for...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to create a JQL for tickets created from 15:00 today till 07:00 the next morning and it might be the December mode but what does the 15h mean in the JQL? Does that refer to the time...

• cloud
• jira-service-management
• jira-service-management-cloud

¿Que protocolo o qué seguimiento tengo que realizar para poder unirme? 

• cloud
• jira-service-management
• jira-service-management-cloud

  How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! Is it possible to add a custom Field (People Picker) to the Notficatioscheme as receiver in the TO field?  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Has anyone practiced this automation in your work? Is it useful? Services If a change to one service potentially impacts your other services, you can create a service relationship. You ca...

• cloud
• jira-service-management
• jira-service-management-cloud

i have a requirement to get total open tickets from the start of project creation  and custom end date passed by the user 

• cloud
• jira-service-management
• jira-service-management-cloud

    I want to calculate how much time the ticket took from creation to resolve using automation. I have used  {{issue.resolutiondate.diff(issue.created).hours}} Hours  smart v...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys, I am currently trying to re-use existing functionality/code in more than one behaviour without copying the code into multiple script files. At the moment, all the scripts start with&nbsp...

• behaviours
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hi Everyone,  I wonder that is there any way to make customers must choose a selection before reject a ticket but IN CUSTOMER PORTAL. Hope to get support from everyone.  Thank you.

• cloud
• jira-service-management
• jira-service-management-cloud

I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application)

• cloud
• jira-service-management
• jira-service-management-cloud

I'm looking to create an automation to automatically add agents/people to JSM projects. I'm not seeing an action that jumps out as me to accomplish this--is it possible?

• cloud
• jira-service-management
• jira-service-management-cloud

I have a form for PTO approval and I have put the Approver field on the form.  This field should only include a drop down menu of specific managers.  The approver field does not seem to hav...

• approver
• cloud
• jira-service-management
• jira-service-management-cloud
• user-picker

Hello, we currently have alerts coming in from Zabbix into an alerts table produced to a team. I was curious if there was a way that these can be deleted out from agents view daily (deleting), but st...

• alerts
• cloud
• jira-service-management
• jira-service-management-cloud
• zabbix

I'd like to use JQL to check, if the creator of an issue is in a certain group. Something like creator in "Group ABC" However "in" is the wrong operator here, as "in" expects a list.   ...

• data-center
• jira-service-management
• jira-service-management-data-center

Hi   I am creating an Automation Rule to Check all the Tickets which are in Waiting for Customer Status & Customer has not replied / responded on them. Then the rule should Add comments on...

• branching
• cloud
• jira-automation
• jira-service-management
• jira-service-management-cloud

  In my company they require more information about the issues created, what each axis represents and colors, number of issues in each bar, etc. to appear on the bars.   Is it possible t...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello people, question says it all.   I have a custom field with a list of options to choose from: 1-A 2-B 3-C If i remove "A" and change "B" for "D". what will happen with tickets that h...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! I am trying to puzzle out how to create an automation that will, ultimately, change a subtask status to Done if, when the parent ticket is created, a custom field has a specific value. I hav...

• data-center
• jira-service-management
• jira-service-management-data-center

Hello,  I created a jira ticket in a slack thread but previously I use to see the ticket creation in the thread but now I'm not able to see it. Anyone experiencing the same issue?

• cloud
• jira-service-management
• jira-service-management-cloud