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Jira Service Management
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Hi Everyone, Good day. I am trying to figure out an automation rule that will close issues between projects. The scenario is that 1. We have 2 projects, 1 being a Service Mgt project the o...
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Hi, I have this sweet process creating a bunch of subtasks, assigning them to folks and adding due dates. The problem is, in my subtask window of the issue, I cannot figure out how to get the due da...
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I am interested if others have been able to utilize the change management features of JSM to allow "approvals" in JSM that then initiate a CD Pipeline in ArgoCD.
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We're a B2B software company, and I'm just beginning to set up our Jira Service Management environment — Due to the nature of our product and clientele, I want to have two separate service projects,...
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Hi, In my JSM workflow, after an incident is fixed, we move the status to the customer in order to acknowledge/accept the incident is fixed. Technically: We move the ticket to "Awaiting Customer App...
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How to restrict a cascading list in a custom field in Jira Service desk I have a custom field Report issue and a bunch of cascading list options. On my customer portal i do have various...
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We need to add to our SIEM solution (IBM QRadar) all plataforms. How we can configure JIRA to send all security events to a SIEM solution, or how the SIEM solution can pull for the security events.
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Hi So we are using Jira service desk We have a few issue types default being Support We want to have a few issue types to have separate workflows When I change the Issue type to New f...
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Hi all, I went through this https://confluence.atlassian.com/adminjiraserver083/connecting-to-an-ldap-directory-976767707.html To connect Jira to my active directory, but can't find the section...
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Hi there, Totally new to Jira so looking for some advice and some answers from people who know what they are doing :) As a business we have Jira Standard, someone, somewhere along the line (d...
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In the Jira Service Desk portal, I have an autocomplete field that will populate other read-only fields. I then have another read-only field that will generate a positive or negative response based o...
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Hi All, Good day. Need some advice here, I am currently troubleshooting the follow automation rule (it seems simple) but I can't seem to have it worked. I know the scope is actually within JI...
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Hello team...I am trying to run a report that will include the reporters email addreswess...when I run report I cannot seem to get a field that will show the email address (I have tired reports email...
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Hello Community, Atlassian folk. I wonder if this has been reported previously In our Jira Cloud, we have installed some custom apps (there is one forge app, and one Atlassian connect app. These ap...
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Hello, I'm setting up an ITSM template and would like to know if there is any extra cost to use the Insight CMDB? Many thanks. Gabriel
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We have entered around 1600 customers within organisations but when I export the list of customers it always 961 but there is no error. Is there a way to find out why it is not showing all the entrie...
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Is there a report that evaluates how long it takes on average for a ticket to be initially processed? Thank you
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Hello all, Is there a template similar to the HR Service Management template that instead of using it to onboard new employees, we can use it to onboard new customers/clients? If not, can I just ...
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We have previously used Monday.com as a job management tool for one of our clients. The clients would add jobs and we would complete them. One of the cool things is that all team-members within the c...
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I have 2 Automations setup to Create Support Ticket and perform several actions. when an email is sent to support desk from email addresses in our domain the automation works when an ...
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When a customer creates a new account, how can I apply a default security group?
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Hello all, I am currently trying to set up a Service Desk Portal and we are trying to have "Background fields" like "Requestor Name", "Requestor Department", "Request Date etc." These fields should...
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When we add a participant the to issue and add an internal note it doesn't send an email to the participants.
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This is in reference to the JSON below. I am using automation to parse the description to automagically create labels. I need to replace any spaces and swap them with underscores during the label cre...
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Hello. We are new to Jira Service Management and we got a complaint the other day that when we reply to a ticket, that our reply is being sent to everyone in the original senders organization, rather...
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Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
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