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Jira Service Management
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I often need to look up some information in the middle of typing a comment. It is too easy to click a link to go and find that information. When I come back to the task the first part comment is gone...
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I want to create an automation: if one of the subtasks' issue types is 'On Hold', the status of the story issue type should be 'On Hold'. For example: I have subtask issue types (API tasks, ...
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How can we remove the new "add to past" button on the internal note part of comments? This is not something we want to offer technicians to be able to do.
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Hi Jira community, Our use case: we are developing a product together with 2 partner organizations. Then we have some outsourcers, who work for us, but also for one of the previously mentioned par...
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Hi everyone, Although this is not a critical bug, it annoys my team after some time as we would like to add consistency to our working methods. Problem statement Fields keep populating the "Reques...
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Me registre en Jira con mi email personal y me envio directamente a Jira Service Management y no logro ingresar directo al Jira comun, Como puedo hacer el paso de uno a otro? Ya que en Jira Service M...
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Hello, I wonder how to set the default comment "Reply to client", because the default is "Internal note". Is there a parameter for this? Regards, Tomasz
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I have a project with two admins, and one of us can see the selection of users on the user picker field in a form but the other can't. We have the same permission and groups, cleared cache etc. and n...
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We are using Issue security, due to ticket content. We have workflow that creates an approval sub-task and customer notification for approvals is turned on. However, for some bizarre reason, only a...
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Cześć I would like to copy the user indicated in the dedicated field to the request Participants field using automation. Do you have any ideas on how to write this? I would apprecia...
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I want to create a new form on the portal, however we need people to be able to use it anonymously. However, we also need other forms on the portal to be restricted and accessible only to registered ...
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I have two projects that both use the same notification scheme. One project will send email notifications when I do an @soandso, but the other will not. I've looked through the many ...
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Hi Experts, I would like to have ticket with specific criteria reported in a Calendar View. I cannot use change tickets for this. Is there a way to do this for the service requests tickets? We wou...
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Hey Atlassian community, I'm trying to configure a workflow so that when a request ticket is raised that it first goes to an approver before coming through to the queue. However, when I'm in ...
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Hi I have a new requirement that seems to be affecting requests that are currently in the system. I need to move two fields from the request to a form. Doing so removes the two fields from all previo...
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Hi everyone, Please help with a question. I'm using JSM Clous as ITSM for my external Customers. Some of them also use JSM internally to manage their internal tickets. Also, because of co...
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Hi, Currently, when we need to add customers to an organization, we follow this process: Project -> Customers -> Add client. However, we frequently encounter an issue where the invitat...
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When our customer support team adds a Public Comment, it emails the customer saying we commented, but doesn't actually include the comment we wrote. I only see five dots in brackets. And if the c...
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I'd like to recreate the custom fields from our production environment. Is this possible or viable? If not, what's the best way to accomplish this? We have hundreds of custom fields and I'd like to ...
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Currently the status of a ticket is being displayed below the ticket title. But I need it to be show
Currently the status of a ticket is being displayed below the ticket title. But I need it to be shown in the ticket details in the right panel. How can I change this setting?
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I am looking for a way to control the amount of hours that can be tracked to a specific project by a team then see statistics and even get alarms if the project is approaching it's maximum or is proj...
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Hello, I have a service management project with emailed requests enabled. The channel access is open and "Customers can search for other customers within their organizations, or manually en...
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I have 2 JSM instances connected with OAuth. On the first instance, I have a text field which stores a hyperlink to another issue on the second JSM instance. I'm trying to write a script which autom...
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Hi, It has happened to me a couple of times: in a newly created project, some default Customers appear that I have not added. If I try to delete them I get this error. I do...
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How do you keep the queue list open so you don't have to click on it every time after closing or looking at ticket? First screenshot is how it used to look .. the 2nd screenshot is what h...
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