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Jira Service Management
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I have an object type roughly defined as such: Key Name Reference ID (this is a required unique #) Parent (which is an object attribute pointing back to same object type) I'd lik...
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I need to update the status of a linked issue that is in a different project. Is there a way to do it without using the global rule?
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Insight docs say that Insights REST API supports the same authentication methods as Jira REST API. I was trying to make it authenticate via OAuth and could not make it work I am using Cloud Jira ( h...
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Is it possible to create automation with scheduled trigger and a condition set with IQL? For some reason when I set up automation with scheduled trigger and add a condition, it only allows me to use...
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Has anyone run into this, and is there a solution? We're using JiraPS. I've already connected to the server using an API key, and successfully accessed issues and attachments. But when I try ...
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Currently I have a series of tickets that require input from 3rd parties. Is there a way to send a Form to the approver once that stage in the workflow is reached? I have the ticket(s) creat...
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Hey Community, I have a new hire starting today, but when I try to assign him an issue I get this error: User 'ug:91b4c64d-42db-4308-9463-6749f9179d2a' cannot be assigned issues. He is in th...
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As a Service Management user, when creating a new ticket/issue I want that the create new issue screen have the Reporter field blank, in order to force a selection of a user, which some times can be ...
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Hi All! I'm using Automation for Jira to create an automation that trigger when an SLA is breached. Anomaly: I've created a new SLA but It isn't in the possible choices in the condition, please see...
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I need to know how to do it. I{m creating a new service management project an I need to know how to link Changes and Problems to an existing Incident. Thanks.
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We have many components and I want to filter the backlog by certain ones. Is quick filters the only way to do this? Just worried that the amount of quick filters will soon be very large.
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Referring to Import data from a CSV file | Atlassian Support Example: I want my subtasks to be line 5,6,7,8 of 4. How do I format this correctly ?
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Greetings, I am trying to connect my instance to Power BI to get a raw connection of all the data in order to create my own visualizations. I don't want to pay for hundreds of users that wil...
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Hello Everyone, How can I store all the ATTACHMENT documents of one TICKET into SHAREPOINT in a specific folder based on the following 2 event triggers? 1] When a ticket has been create...
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Hi! I was creating all the required DNS records for our custom email domain, but somehow one of those records won't get validated.
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Good Morning! We are using the approval scheme in jira service management and the client wants to include in the standard jira notification that the approver receives in his email, the values of spe...
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Hi Community, I have a custom script post-function which creates sub-tasks based on the objects selected in an insight custom field 'Data Sources'; it also sets the Summary of each sub-task as the '...
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Hi Team - Do the discovery agent available for Mac and Linux machines? regards, Krishnamoorthy S.
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Hi, I was looking out for some expertise or details related to ServiceNow to JSM migration for the below: All tickets as INC, PRB, RITM, CHG Attachments and comments to be migr...
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I have a project where I'm trying to define priority to the a ticket based on Urgency and Impact defined by the user while the ticket is created. Following this How do I create an impac...
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Received error when trying to import issues from CSV file, referred to Import data from a CSV file | Atlassian Support . I've tried various things to solve this "bracket" pro...
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Hi, I would like to know if there is a condition to add in a transition that identifies that ONLY when going from X to Y, Y can ONLY pass it to X. X and Y are statuses on a w...
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Hello, I have developped a node js application for jira connect app. I have succeded to display the app on Jira JSM Portal Help Center. But the problem is it was displayed over all...
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Is it possible to create an incident in JSM through API with a linked alert from OpsGenie.
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Hello, I just modified my workflow to add an approval step with an approval group. But once I'm in, I can't add people to it. Can you help me? Thanks
Jira Service Management Documentation Opportunities
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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