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Jira Service Management
Questions
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I'm using this code to create customer request using JAVA API's serviceDeskCustomerRequestService. createCustomerRequest (applicationUser, serviceDeskCustomerRequestService.newCrea...
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Hi, Is there a way that all my users who sign up on portal get Service Desk Team role assigned? Thanks
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Hello, There isn't default option in Jira service management cloud to be configured in Bulgarian. I'm wondering is there some workaround such as custom translation done by me or add-on ...
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Hey there, our Service Desk Team Agents were asking, if it is possible to disable email notifications for priority changes, so that they would only receive emails for new comments and status updates...
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I worked on the ITSM template early access program, kicking the tires. I am now trying to create a new project using this template. But only IT Service Project (not ITSM) iswhosing up. Wi...
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Jira Service Desk Some of our customers refuse to access the portal and only rely on email to update the issue status. At the moment the notification sent upon "new comment", or "comment edit...
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Hi We would like to use a radio button field that has (2 options) in a service desk workflow. Option A doesn't require approval, Option B requires approval. If Option B is selected in the request, h...
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service desk can not access confluence to create a new knowledge base
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Ok. I'm changing my question. My new one is this - We are using a portal and when I go there it asks questions like "What is the nature of your problem"? which is clearly not a Jira field. But in goi...
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Hi, I've recently plugged in PagerDuty and want to be able to pass through incidents to Jira Service Desk. I have managed to get the integration working but incidents are raising under the "Queues" ...
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I can't upload excel files into JIRA ticket comments. It looks like it loads 99% then FAILS. This is extremely frustrating as it happens randomly and is impossible to fix. PLEASE HEEELP
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Hi- In a jira ticket, when I enter a code in the section called Size Code in the image, I would like Jira to automatically upload a specific file into the ticket, Is this possible?
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Jira Service Desk Cloud portal invite email not sending I turned off notifications, then added organizations and then added customers. None of those customers got an invite to the portal. I turned o...
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When I go to my public service desk link I only see a blank page.. There are also a bunch of errors happening. Does anyone know how to fix this? It was working this morning.
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Is there anyway that when a customer clicks on a specific issue/request type in their portal, instead of creating a ticket, will redirect the customer to a URL?
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We are experiencing some reported strange behaviour where when once an agent is done dealing with ticket ABC-123, with attachment X, upon moving to ticket ABC-124, the system does not display attachm...
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I have created a field with the wrong field type and i can't find any way to change it. Is it possible to edit? Or do i have to trash it and recreate a new field?
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Hi I am creating af custom form in another system to create JIRA issues and to do so i use the Rest API, which i have used multiple times with great success. I am facing a very strange issues. I re...
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Dear all, We are testing the integration of HALP through SLAck in order to be able to create ticket in Service Desk directly from slack message. We have run different test so far and we face a wier...
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We are experiencing problems with receiving emails to atlassian. Initially it was working fine. But then both incoming and outgoing emails would reach. After that the outgoing messages fixed by itsel...
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Hi, We would like our users/customer teams to share feedback on all stories/issues we have deployed in production for them. Kindly suggest a suitable way to do the needful. Regards Bhavil
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Hi The SLA goal limit of our Jira SM project is shown as 30, we need to add more SLA goals to meet the customer expectations. It would be highly appreciated if you could help me with the steps to i...
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Hi, When i am attending to the issues, I noticed that fields with Text Field (multi-line) display doesn't show on my screen. Other fields with Select List display or date picker display for ins...
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I have a couple of issues on custom branding I'm trying to resolve. On the customer portal, the top left logo thats positioned, It always seems to revert to servicedesk/customer/portals .... a...
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We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away...
Related collections
Announcing Jira Service Management!
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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