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Jira Service Management
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Hi, I do not have any experience with using JSON as a FYI! We created two custom cascading fields to replace our custom short text fields (Facility Sandbox & Payer). With that though we needed to...
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I have several projects and I am an admin and Jira admin for them all. I have one that is "company managed" and others that are "team managed". In the Company Managed Project, I can toggl...
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Hi, I have a company-managed project on JSM Standard cloud. I'm using automation and a feature for Forms that attaches a PDF of the Form every time it's submitted. The PDF filename fo...
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Hi Community, We're using Jira Service Management and would like to ensure data consistency in our Assets schema when capturing job role information during user onboarding. Here's our setup: We ha...
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Hello. I have a user that has access to Jira and Jira Service Management - Customer. Even though the user does not have Jira Service Management - Agent enabled she is still able to see the internal n...
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Hi Community, I've encountered a peculiar issue with Jira Service Management (JSM) portal visibility, and while I've found a solution, I'd like to understand the "why" behind the observed behavior, ...
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I am looking at building out a Jira Service Management project to track Security, Projects, Requests for our Cloud Admin team. Was looking for any tips, best practices, and cool integrations that I m...
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The definitions are very similar. One notable difference is a help center is customizable while a portal is not. I can't figure out why they both exist. What am I missing? According to Atlassian su...
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Hi all, I have the following problem. I have a JSM form, linked to a request type. The form contains a "checkbox" field, with 1 option. When the form is submitted, a ticket is created. ...
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I mean this function. https://support.atlassian.com/cloud-automation/docs/automatically-clone-an-issue-when-done/
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We have 2 projects. The issues in these projects are related. When a comment is made on one issue in one project, it should be copied to other issue on the other project and also the name of the user...
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how can i get the schema or the default fields of the user or customer ? suggest some api (not data)
hey i want to know the schema of the user and there default fields i want some document which mention them properly or the api which return the default field of the user , i already explore th...
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Hi, I've created an automation rule that needs to clone main work item every second tuesday in a month. I get cloned ticket but the assets are not copied. I've created an audit l...
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In a JSM support incident we see a box: "Accelerate incident resolution with Ops Guide NEW Hide Gain comprehensive insights on past incidents, past responders and related resources to a...
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...lternative public API for publishing announcements to the portal, so we can generate a scope-based API token for it? Thank you!
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I want to create an automation rule to automatically add 4 customers (always the same) to each new ticket. The automation works until it wants to actually add participants. Here it seems, that it can...
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Hi All We've setup SLA - Time to Resolution a few months after we started using JIRA service management. Unfortunately some of the old tickets do not have SLA Time to Resolution popul...
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Hello everyone, We have externally synced accounts under users that we are unable to update the 'Full Name' of. Example below - Testing1@domain123.com.au - CHANGE TO testing1(current 'Full N...
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.Hi, I am unable to publish the workflow which i had defined. Not sure where am i missing. Can someone please help?
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Good afternoon, We are having issues where users cannot submit tickets because they created their Atlassian account incorrectly. We are needing to meet with users often to resolve this...
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I joined the Community, and got email responses within 24 hours but if you don't join how would do get a response and how long does it take.
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i already configured double-factor on my cellphone with an email. My email was changed. Now when i try to acces on my pc, application ask for code from my phone. But due to it is related to the old ...
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I have a client in the UK who wants to be able to display dashboards to their clients but they don't want the data to leave the UK, is there an app or plugin for that. I have been looking high and lo...
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What specific strategies do you employ for configuration synchronization in Jira? Especially when integrating development tools or managing distributed teams?
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Hi everyone, I'm hoping someone can help me with a strange issue I'm facing in a JSM automation rule. My Goal: I'm trying to get the value of a custom Assets attribute named ID and copy it to ano...
Atlassian Community Events
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| 2 hours ago | ||
| June 25, 2025 7:43 AM PDT | ||
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| June 6, 2025 10:03 AM PDT |