Exclude hypertext links from email notifications content

[Mahdi CHIHAB]

Hi Community,

In our Service Management Product, an email is sent to the customer. 
For example, if @someone is tagged in a comment, customer receives a notification email with the comment and the tagg. This tagg is a hyperlink to the nakc-office (not the portal).

While checking the email templates, I found this: 

${message.content}

But I'm not able to exclude a hyperlink from the message content.

Do you have an idea on how I can exclude every tagg as hyperlink?

Thank you very much!

[Marc - Devoteam]

Hi @Mahdi CHIHAB 

This would require you create an automation rule to sent an email on a comment, there you can use smart values available in automation and html coding in sending an email action.

This would force you to disable the default customer notifications in the JSM project