Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, I am evaluating JIRA Service Desk. If an agent adds an attachment to an issue, can a customer view and open the attachment via the customer portal? I tried to do this but can't seem to see ...
-
Atlassian currently auto-closes tickets after 10 days, is there a way we can do that on our service desk?
-
When I click the Create KB Article button in JIRA Service Desk I get the error, "No permission to create pages in space userguide." ("userguide" is the name of the linked Confluence Space.) I ...
-
I am setting up Service Desk, and really would like to tweak notification messages a bit (starting by the footer). Anyway to do this on a Cloud instance ? Thx
-
I'd like to add a status like On Hold or In Progress that pauses the SLA. For example, sometimes we have to research an issue with an outside vendor, and we would break our SLA every time if th...
-
Right now the colors for Waiting for Customer and Waiting for Support are both gray. In a list of issues, it's difficult to see which issues are waiting for us (Waiting for Support, Pending, et...
-
I want to see how many tickets are being opened by Email and how many by Portal.
-
Hello, we have JIRA (with Service Desk) and Confluence running unter different ULRs. i. e. jira.domain.de and confluence.domain.de We successfully linked Service Desk with a specific category...
-
I want to use the auto-watch feature for JIRAs and issues, but I don't want to be automatically added to the watch list for every ticket I reply to in Service Desk. Is there a way to do that?
-
Is it possible to add a specific user to a ticket/issue so that they can see and update the ticket as a customer? I'm hoping that by doing this we can add people to a ticket so that they can re...
-
I'm not sure if I have all the terminology correct, but here's what I'm looking to do. In confluence I have a Space setup (Product 1) That has a sub tree structure (Documentation, Knowledge Base an...
-
Which emails will Service Desk process? I noticed that if I move a message into the Inbox for the Service Desk that it does not seem to process the message unless I also mark the message as unr...
-
We're about to migrate from Redmine to JIRA and I have about 50 projects that require a Service Desk. Is it possible to make a default "Request Types" that will be consistent across all 50 projects? ...
-
Is it possible to make the Queue window automatically refresh like you can in a JIRA dashboard? We would like to keep the Queue window up on one of the office displays but its kind of pointless...
-
we use JIRA IT-HELPESK as helpdesk tool for our customers. We are a service provider in telecoms. For each client we create a service desk. For example for the customer "Red" we create a service des...
-
I have set up Service Desk (only one) on my OnDemand JIRA instance. Customers can reach it by going to : https://MyCompany.atlassian.net/servicedesk/customer/portal/2 Not really a user friend...
-
When using the Service Desk's built-in mail handler, issues can be created and comments can be made via email. I would like to set up a mail handler to only allow comments via email, but not...
-
Can we setup more than 2 email channels for a single JIRA service desk? I have already setup 2 email channels for 2 different request types in a single service desk project. I need to add 3 ...
-
Attachments added by an agent is now shown in the Customer side. Articles describe a workaround using wiki markup When previewing the comment, i can see the image. But when entering the Service De...
-
I received a prompt about using a custom permissions scheme and having to migrate the permissions. Now our People tab shows like project permissions with groups and users and green check marks ...
-
For example, currently our Service Desk sends this subject: [RG Improve] [RescueGroups.org Support] test [HELP-9] RG Improve is an old name for our JIRA instance? I think? RescueGroups.org S...
-
I'm new to JIRA and to Service Desk, and I'm creating my first set of sub-tasks. I managed to create the sub-tasks that I want available (by Associating them as Options to the correct Issue Type...
-
Hi A key requirement for our customer support portal is the ability to measure customer satisfaction or NPS. Does anyone know how to do this? Regards Darren
-
Service desk email configuration - does not catch tickets from email - Any idea whats wrong. The sender email id is part of customer role on that project. What other settings will be verified? I'm u...
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 16 | |
| 9 | |
| 9 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 4 hours ago | ||
| 5 hours ago | ||
| yesterday | ||
| yesterday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian