Is it possible to make the Queue window automatically refresh like you can in a JIRA dashboard? We would like to keep the Queue window up on one of the office displays but its kind of pointless if you have to remote into the computer and manually refresh it every 5-10 minutes.
Unfortunately, JIRA Service Desk still doesn't have an auto-update option. However it's already been suggested and the implementation of the feature is undergoing studies from our development team. See the issue opened on our JIRA here.
I'm getting asked if this exists or not as well. Does anyone know?
The ticket - https://jira.atlassian.com/browse/JSDSERVER-726 - says that it was fixed, and says "Queues are now automatically updated. Animations indicating updates have been added in 2.5 - see release notes"
The release notes - https://confluence.atlassian.com/servicedesk/jira-service-desk-2-5-release-notes-747832968.html - say "Live queue updates are now animated so you can easily see what has changed in your service desk queues." but nothing else.
It seems to me that they never update, we are on SD version 4.1.0
Anyone have any other thoughts?
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events