We're about to migrate from Redmine to JIRA and I have about 50 projects that require a Service Desk. Is it possible to make a default "Request Types" that will be consistent across all 50 projects? I don't want to have to go in and 1 by one make them the same.
Any help would be greatly appreciated!
In case you are new to all this automation stuff, this will be a "Custom Rule" and after you select the If condition of "Issue Matches" you have to go down to the "Advanced" link to switch to a "JQL" query instead of pickers to put in Mr. Allen's matching expression. You may also want to add in an "AND issuetype = Incident" to the matching expression (or whatever your major issue types are) if you happen to want different defaults for different major issue types (which isn't quite what @Edward Vitalos meant, but in conjunction with that, you might end up with several automation rules to create!). It might also be a good idea to throw in some more restricting conditions like only unresolved issues to avoid unexpected matches down the road.
You can resolve this issue in JIRA Service Desk projects by setting up a custom rule under the Automation settings so that when a request for support is emailed in and the issue is created it sets the request type to IT Help. If you have multiple service desk projects you would just have to setup the automation rule in each one.
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