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How to setup default Service Desk request types?

We're about to migrate from Redmine to JIRA and I have about 50 projects that require a Service Desk. Is it possible to make a default "Request Types" that will be consistent across all 50 projects? I don't want to have to go in and 1 by one make them the same.

Any help would be greatly appreciated!



4 answers

1 accepted

1 vote
Answer accepted
Boris Berenberg Community Leader Jan 30, 2015

There is no way to do that at this time.

Ouch, that is brutal. Thanks for the reply though.

Boris Berenberg Community Leader Jan 30, 2015

So we have an open feature request for the ability to clone request types: and I have gone ahead and filed one for the ability to set defaults:

Thanks @Boris Berenberg !

I agree. This is very painful.

Oh wow. Thats a lot of work  and consistency management for every new project. 

So, I am assuming that, based on the comment 3 1/2 years later in June of 2018, that there no communication or plan from Jira regarding this? 

Has this been updated or added to Jira?

No change yet.  Sorry.

Is there another way of doing this that I am missing?

You can resolve this issue in JIRA Service Desk projects by setting up a custom rule under the Automation settings so that when a request for support is emailed in and the issue is created it sets the request type to IT Help. If you have multiple service desk projects you would just have to setup the automation rule in each one.

Like Florian Reichl likes this

Whilst a bit of a hack, I used an automation rule to achieve the same effect.


When: Issue Created

If these match: "Customer Request Type" is EMPTY

Then do this: Set Request Type to what you want


Hope this helps someone.

0 votes

3 years later, no relief. Now, there's not even the ability to solve this with automation... How can this be so hard?

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