Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to setup default Service Desk request types?

We're about to migrate from Redmine to JIRA and I have about 50 projects that require a Service Desk. Is it possible to make a default "Request Types" that will be consistent across all 50 projects? I don't want to have to go in and 1 by one make them the same.

Any help would be greatly appreciated!

Thanks,

Kevin

4 answers

1 accepted

1 vote
Answer accepted
Boris Berenberg Community Leader Jan 30, 2015

There is no way to do that at this time.

Ouch, that is brutal. Thanks for the reply though.

Boris Berenberg Community Leader Jan 30, 2015

So we have an open feature request for the ability to clone request types: https://jira.atlassian.com/browse/JSD-1317 and I have gone ahead and filed one for the ability to set defaults: https://jira.atlassian.com/browse/JSD-1436

Thanks @Boris Berenberg !

I agree. This is very painful.

Oh wow. Thats a lot of work  and consistency management for every new project. 

So, I am assuming that, based on the comment 3 1/2 years later in June of 2018, that there no communication or plan from Jira regarding this? 

Has this been updated or added to Jira?

No change yet.  Sorry.

Is there another way of doing this that I am missing?

You can resolve this issue in JIRA Service Desk projects by setting up a custom rule under the Automation settings so that when a request for support is emailed in and the issue is created it sets the request type to IT Help. If you have multiple service desk projects you would just have to setup the automation rule in each one.

Like Florian Reichl likes this

Whilst a bit of a hack, I used an automation rule to achieve the same effect.

 

When: Issue Created

If these match: "Customer Request Type" is EMPTY

Then do this: Set Request Type to what you want

 

Hope this helps someone.

0 votes

3 years later, no relief. Now, there's not even the ability to solve this with automation... How can this be so hard?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

857 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you