Why do I get the error "No permission to create pages in space userguide"?

[Richard Saffell]

When I click the Create KB Article button in JIRA Service Desk I get the error, "No permission to create pages in space userguide."  ("userguide" is the name of the linked Confluence Space.)

I can go directly from Service Desk to Confluence (same account) and create a Page in the userguide Space.

[Helene Lund Engebø]

I got an answer from Atlassian Support that helped resolved this issue for us. 

We use OAuth as authentication between JIRA and Confluence (in the Application Links setup), but had missed that on the Confluence side, we had to enable "Allow user impersonation through 2-Legged OAuth" or specify a user in "Execute as" in the incoming authentication tab.

We enabled "Allow user impersonation through 2-Legged OAuth", and the link between Service Desk and the Confluence KB now works like a charm:

2-legged-OAuth.PNG

Based on the support I received, I found the following documentation about integrating JIRA Service Desk with Confluence, that describes this requirement:

https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-IntegratingwithConfluence

[MacBeezle]

I have an open support call with atlassian about this.

[Helene Lund Engebø]

I have the same issue. I have the rights to add a page in the Confluence space, but am not allowed to do this from the JIRA Service Desk issue. 

[Krister Persson]

IS this resolved yet? I have stumbled into this problem too.

[DebbieR]

Hi Richard,

I have the exact same issue. 

I have also created our own unique KB templates and would like to use those in JIRA SD instead of the Confluence default ones, do you know how to do this? Thanks

[Richard Saffell]

Debbie, I haven't found a solution yet. I guess I'll be opening a support ticket to figure out what is going on.

[Richard Saffell]

Also, I have confirmed that Confluence is using the JIRA Server under User Directories.

[Nic Brough -Adaptavist-]

Because your account does not have permission to create/edit pages in that space.

Being an administrator gives you system admin rights, it's nothing to do with your rights over the actual content .   "Admin can do anything" is an absolutely terrible security model and Atlassian have rightly avoided it.  As an admin, you can give yourself the permissions to create/edit.

[Richard Saffell]

Maybe I wasn't clear. My account does indeed have permissions to add a page in the userguide Space. I've updated my question to avoid that confusion again.

[Nic Brough -Adaptavist-]

DEfinitely one for support. I can't replicate this behaviour without removing my right to add the page in the linked space.

[Helene Lund Engebø]

I've created a support request with Atlassian for this problem. Will report back here when I get an answer.