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Service desk email configuration - does not catch tickets from email

Jijo John [DevOps Consultant]
Jijo John [DevOps Consultant]
Contributor
January 27, 2015

Service desk email configuration - does not catch tickets from email - Any idea whats wrong. The sender email id is part of customer role on that project. What other settings will be verified?

I'm using cloud JIRA and Service desk , I configured the company email to receive tickets from email. It does not work.

Regadrs,

Jijo

 

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Richard Saffell
Richard Saffell
Contributor
January 31, 2015

Jijo, are you testing the email handler with new emails you are sending to the mailbox?  Or are you expecting it to pick up messages that were already there?  I've noticed that it won't process messages that were already in the mailbox.

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