Hello,
We have implemented the customer satisfaction (CSAT) system in Jira Service Management. Currently, when a customer clicks on a rating star in the email, they are redirected to a feedback page where they have to click on the star again to confirm their rating.
We are using the following URL format in the email:
https://YOUR_JIRA/servicedesk/customer/portal/2/{{issue.key}}/feedback?token={{issue.properties."feedback.token.key".token}}&rating=1
The link correctly redirects to the feedback page, but the rating is not automatically submitted. The customer still has to click again to validate their choice.
If the rating=X parameter does not automatically set and submit the rating, what is its purpose? It seems like it is ignored by the destination page. Is this the expected behavior in Jira Service Management, or is there another way to achieve direct rating submission from the email link?
Thank you in advance for your help!
Best regards
