Yes, this is possible. In order to use this value for reports or filters, it will be necessary to go into advanced mode for your queries, and try adding something like the following to your statements.
issue.property["request.channel.type"].value = "email" // potentially also try simpler form of request-channel-type = email issue.property["request.channel.type"].value = "portal" // potentially also try simpler form of request-channel-type = portal
However, there is currently a bug with this feature, as described by https://jira.atlassian.com/browse/JSD-1365
This has been fixed and should be available in the next release.
Service Desk developer
Matt, I'm excited to get the fixes. Can you tell me what I would use to do a report by Customer Request Type? I wanted to have a report that would show me how many are "General" and how many are not General. I know how to use the operators, just not what field name to use or what specific value to use (is it just the Request Name of the Request Type?).
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events