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Jira Service Management
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Dear Support, my clients are not receiving any email notifications after I respond to their issues. I would like to send a notifications to their email address after every support response. I have...
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i have made a custom notification scheme but i am not receiving the notifications as per the same. for eg- on event issue commented: i have set a user to be notified but no such mail is being sent.....
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how can an admin revoke his "agent'' status?
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can an admin be removed as an agent in a project and be treated like a normal user? if so how can it be done?
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Hi All, What I'd like to achieve is a concept that enables the following: Internal users are created as a customer within the only JIRA service desk project Internal users who are a customer...
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Dear Team, We have JIRA Service Desk trial version and we were doing poc and facing issue while configuring the IMAP server, User name and password. We have generic email box and I am having a...
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I want to disable all the nofitications of issues changes, I have deleted all event notifications in "Notification schemes" that start with "issue ...." , but I continue receiving it. How can I disa...
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Hi, I'm using JIRA Service Desk. I have created a JSON Request Custom Field to pull out the user's computer names and IP's (from our AD): URL http://xxx.0.200.78/importip.json Req...
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I would like to download a list of customers who have signed up for Service Desk, but am not able to find a way to view a full list of all customers. . This should, I think, be a fairly simple task...
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We do not want customers who are using one portal to see that we have others. This seems to be what happens when you go here.... https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Con...
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...rocessing log I see 'Signup is not currently available' even though I've turned on public signup. any idea? Thanks,
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I am creating an issue from JIRA service desk customer portal. As i am agent, i can create an issue from customer portal. While issue is created, Reporter is getting the mail but Assignee or Agent(Wh...
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Hello, I would like to invite a customer to JIRA Service Desk but I got the following error message: "Could not invite some customers", "User not found ''." I should mention that I've sent an invit...
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Hello, As of now in service desk, each customer can only see the requests raised by him. But is there any way that each customer can view all the requests present in the portal. He is our req...
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How can I create a report that shows the number of requests submitted by issue type over time? We expect certain issue types to be submitted more often than others and also some to be submitted...
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I want all internal JIRA users in this specific JIRA group to be a Collaborator that can be assigned as "participant". Currently, I cannot assign internal JIRA users as participants even though thes...
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Does JIRA and confluence have to be linked via oAuth (right now they are linked via google)? Lastly, if the JIRA service desk customers have to have a confluence account, is there a seamles...
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We have a number custom field that has a default value of 1. If ticket is created from JIRA, it will show the default value. But from Service Desk customer portal, the field is empty and it's empty e...
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I would like to know whether it is possible to create a custom field so that a JIRA Service Desk customer portal users can select an existing issue to link the issue they are creating to? Thanks, Ben
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We have JIRA and Confluence and would like to create a forum for our customers just like this very one that you have. Can someone point us to the plugin for this particular forum ? Thanks.
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Collaborators currently can make only internal comments. I'd like to make it an option to a collaborator whether his/her comment is visible only internally or visible for customers too. Is there a ...
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Hi guys, I wonder how I can edit the actual content of a notification email? e.g. When a request has been resolved the reported receives a notification email to say that the request has been resolv...
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We are trying to use JIRA Service Desk as a new Helpdesk tool for my company. We work in an industry where response times need to be in seconds. When our user base send in an email, we find it takes ...
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Hi guys, We have 4-5 enterprise clients that we would like to service through the Service Desk, however, each of them has their own unique fields to display in the customer portal so a separate port...
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