Problems disabling notifications

[informaticaccpe]

I want to disable all the nofitications of issues changes, I have deleted all event notifications in "Notification schemes" that start with "issue ...." , but I continue receiving it.

How can I disable all the notifications about issues changes?

Thanks

[Paula Silveira]

Hi Josep, 

You can do the following to disable JIRA Service Desk email notifications: 

• Choose  > Add-ons. 
• Scroll down to the JIRA Service Desk section and choose Configuration.

For further information please refer to Configuring JIRA Service Desk notifications.

Thanks and regards,
Paula Silveira 

[informaticaccpe]

I have done it, now e-mail notifications are disabled, but I continue receiving e-mails with issues changes state-

[Paula Silveira]

On the JIRA project, did you change the notification scheme to none?

[informaticaccpe]

Chaning the notification scheme to none works. Thanks!

[Cesar Salvado]

Hi Josep,

Please could you specify who is receiving the nofitications?  User in the custemor portal, Agent ...etc.

Regards.

[Rodrigo Rosa]

Hello Josep,

I believe the service desk notification is overwriting the standard notification schemes, you can disable the service desk notifications in Admin > Addons > JIRA Service Desk > Configuration > and turn off notifications, after doing so the standard notifications should take over.