How to use user names from Entra ID import? or What is the exact output from $reporter

[Oliver Strauß]

I am fairly new to JSM.

When I do the Entra ID import in JSM assets I would like to be able to relate the user name I get in such a way:

- Find the user according to the reporter of a service request and send message to the manager found in the manager attribute of the user or use this the manager attribute for an approval workflow.

I seem not to be able to design an AQL query and use Name or Mail of  $reporter 

Thanks a lot for your help in advance

Oliver