Jira Service Management

I would like to add the JIRA Service Desk add-on to our current production JIRA instance. However, before I do that, I would like to know what the impact is, if any, to CPU, MEM and Storage by adding...

• jira
• jira-service-desk

Hi! I'm using JIRA Service Desk using response by mail. Here is an example: My customer create a ticket My support team receive a notification for this new ticket My support team respond to the ...

• jira-service-desk

As expressed in https://confluence.atlassian.com/display/SERVICEDESK/Configuring+public+signup I want to enable public sign up (customer sign up) for my service desk. and i studied the e...

• jira
• jira-service-desk

Hello, I set up JIRA service desk in cloud in spanish language. I configured it to notificate with an e-mail when a comment to the customer is done. The client receive the e-mail correctly, but some...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue ch...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi We (want to) use JIRA Service Desk under 1.x pricing/license. At the moment, we only want to use the SLA's for two out of 60 JIRA projects. I therefore do not want to confuse all my JIRA Projecta...

• jira-service-desk

I would like to create a PagerDuty incident every time a customer creates an issue of a certain type (Fault) on JIRA Service Desk. So I have created a JIRA user with the email address provided by Pag...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We are setting up the service desk portal for a customer of ours. We do not want to give them access to Dashboards within the project nor to be able to use the create function from the project pag...

• jira-service-desk

Hi We are using JIRA Service Desk 1.2.7 (with the old pricing model) on JIRA 6.3.15. We plan to upgrade to JIRA 6.4. Unfortunately, I cannot find JIRA Service Desk 1.x for JIRA 6.4! Am I forced to ...

• jira-service-desk

Hi  I would like to automatically Change the Assignee to the developer that was working on the bug when Transitioning the Workflow. I see that I can change the Assignee to the reporter, d...

• jira-service-desk

JIRA Service Desk ********************* Acess portal customer ***************************** I created a portal with the following structure: - Main page     - Menu   &...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Can JIRA Service Desk show the queue to Customers as well as to agents? Is it true that only agents can see the queues? Is there a way to show this to customers?   I know I could define q...

• jira-service-desk

Hi, in cloud JIRA SD with agents, collaborators, customers I want to know if there's a way to: allow collaborators load worklog in issues created from SD allow SD agent assign issues to collabora...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to be able to access the knowledge base while in service desk. The idea is that when the agent is entering the ticket I want them to be able to access any available knowledge base information ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

When a user attempts to log a service desk issue, the ajax wheel spins and nothing happens. No issue is created. Upon using the js console, I can see an error thrown:    AJS.contextPath()...

• jira-service-desk

Dear community,  Is it possible to setup JIRA ServiceDesk as a mutli-tenant solution ? Our objective is to be able to serve mutliple clients without sharing information (segregation) Do ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm looking for a way to update SD tickets every 30 minutes with a current status. Is this trivially doable?

• jira-service-desk

Hi,  We are evaluating to migrate from Zendesk to JIRA Service Desk, One of the things we do with Zendesk is to allow our customers to log in using the same credentials they use to our sys...

• cloud
• jira-service-desk
• jira-service-desk-cloud

JIRA Service Desk ********************* I created a portal with the following structure: - Main page     - Menu          Sub Menu 1  ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We are using JIRA Service Desk, and do get all of our support issues by mail. This is working fine. But, if the email is html formatted, with tables, inline images etc, these are not displayed...

• jira-service-desk

Hi guys, How can I allow unrestricted access to issues so all customers within a project can see an issue raised by other customers? Many Thanks, Siva

• cloud
• jira-service-desk
• jira-service-desk-cloud

Sender/Customer (a member of Service Desk Customers ROLE) emailed to get a ticket created.  After she got an email notification, she replied the email, which should be added as a comment to...

• jira-service-desk

Are there any Survey tools or Add-on for JIRA Service Desk? We want to implement a survey when we close the service request. 

• jira-service-desk

Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?

• jira-service-desk

Why is "Delete Issues" permission mandatory (recommended) on a Service Desk Project? Screen Shot 2015-06-17 at 8.43.15 AM.png We'd like to prevent SD agents from accidentally (or on purpose) deleti...

• jira-service-desk