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- Tag: response
Tag: "response"
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Is there a visual alert in my Jira queue dashboard list that shows me when I receive a response back
We use Jira tickets for quotes from independent sales reps. When the external rep responds to the automated Jira email, I want to be alerted for that ticket that I've received a response. Is there a...
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Hi everyone! We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. P...
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Hi there, I was wondering how to use the "stakeholder" field, compared to "responders" and "watchers"? Is it possible to add external stakeholders even if they do not have any JSM licence? What kin...
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...D in the "metadata" key of the incident. However, when I try to do that, I get the following response: { "error":[ "Metadata Metadata must be namespaced" ] } My request entity, t...
- Statuspage
- Question
- api
- error
- response
- statuspage
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Greetings! We recently migrated to the Jira & Confluence Cloud Premium platforms over early summer (size - approx 250 users), but in the last couple months I've been receiving more ...
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...ile and uploading to an AWS s3 bucket, then returning a 200 response. I suspect that the notification requires an acknowledgement in a certain amount of time, and I am not responding quickly e...
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I have a post-function that sends a POST request from Jira to BMC Remedy, I can do the request successfully but I don't know how can I get the SOAP response? I should be getting a value which is t...
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Happy Friday all! I want to have a queue which displays SLAs that have breached the "Time to response" SLA, but it should only display those where the SLA has not stopped and the issue has n...
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Hello, on a newly created Service Desk project (without any customizations), I get this window popped up after changing the status of a ticket: But on our customized project, this does ...
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...ar: 1) The request email had someone CCed in but this isn't shown anywhere in the ticket/case. 2) I can't respond to the request. I select the respond to customer button and write a response, but the r...
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Our service desk uses the portal but accepts also emailed requests. The requests mailed to support@ are written in German or English. The automated response is always english though - is it p...
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...now our responses that we add when we resolve their issues by email. Thank you.
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Hello everyone, following problem: In my workflow there is the possibility to ask a customer by email and wait for the response from the customer. While waiting for the customer, the workflow has t...
- Jira
- Question
- jira
- jira-server
- response
- server
- +3 more tags...
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Hey, sorry for the bad title, but I really don't know, how to describe this. When I respond in Service Desk to a ticket, the customer receives a mail with my response (which is wanted). But the c...
2,428 views 7 1 Deleted user February 25, 2019 -
Hello In our SD projects we've set first response and resolution SLA's for incidents only. So, for example service requests don't have any SLA for first response or resolution. As we need to make s...
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jira post-function where it sends a email with insane a URL response to change status i need to make a post-function where jira sends a email at user where it contain a ur response. if agent c...
- Jira
- Question
- api
- html
- jira
- post-function
- response
- +2 more tags...
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...omment on my publications, nor to attach information. Is there anything I am doing wrong when creating the team or Should I change to a paid version? Thank you
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Hi All - Can an auto response be created to the reporter comments - Example Reporter Comment : XYZ JIRA Auto Response Hi [Reporter]; Thanks for your e...
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...hat email, the response is added as a comment to the issue, but it is not added! attached image of the permits thank you very muc
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👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while k...
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Canned responses can use vaiables, like ${issue.reporter.name}. I would also like to have the assignee as a variable, like ${issue.assignee.name}. with this you can create a response with a s...
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We're in a JIRA Cloud instance. We have a project with over 3500 issues. On our Kanban board, we have >1000 in our last column. We're seeing quite a performance hit when working ...
- Jira
- Question
- jira-cloud
- jira-software
- kanban
- performance
- response
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...efresh' content='0; url=http://<jira base url>' /> But I cant figure out how to add that to my Rest Endpoint. I tried adding it to the response as such: return Response.ok("<meta h...
- Jira
- Question
- developer
- html
- jira
- jira-software
- response
- +2 more tags...
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Hi there! Please help me to add the menu in which I can customize my canned responses. As I know, this menu should be just right at that area which I marked on picture. Please help me A...
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Hi I am looking into having a SLA of measuring a response rate of the specific group of people in a Service Desk Project to tickets created by everyone to this project. Due to the nature of t...
1,100 views 0 0 Deleted user November 1, 2017
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