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Jira Service Management
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I would like to know how email is being retrieved from an account via Service Desk so that I can configure the email account to delete emails after being read.
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We have a service desk for which we enable the creation of new issue on emails. It's working well if sending an email to the service desk but if we send an email to multiple person and we CC the serv...
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So I've been fighting with this for about a day and can't see how you would set this up. I converted a project to a service thinking this was going to be the way to do it but I think I've messed thin...
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I'd like to define an automated rule which will close ticket which a in "resolved state" for more than x days. Is it possible using Automation rule ?
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We wish to setup an instance of JIRA Service Desk that will enable users outside of the company to easily access the customer portal. Our existing instance only allows users to access the porta...
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Hi, sort of asked this question before but struggled with the response I got so thought I would try again. We are looking to implement JIra service desk and it all looks good apart from I cant find a...
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Hi, I am looking at Service Desk to replace SalesForce as the front-line tool for our support engineers facing the customers; we have JIRA in our development / engineering team already and wa...
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Is there a way to either: Remove the Help Center link displayed on the JIRA Service Desk Customer Portal for one or more of the Customer Portals associated with each Service Desk we have installed,...
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The support contract that we offer our customers includes 1 support login for every 5 user licenses purchased. We would like to know if there is an easy way currently to group customers by company an...
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This morning I started to do a comment on an issue and it auto-populated the comments box with a "hello" and a signature. How does one stop that?
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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As it seams now, with JIRA 6.4.x and JSD 2.5.4, the queues are automatically refreshed every 3rd minute. Is it possible to tweak this to update more often? JIRA checks for new mail every minut...
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Hi! My staff and my customers can use the feature "Add participants" to an issue. But I have problems with email notification. The new participant is notified only if the Add on notifications are e...
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I am interested in moving from my current incident management tool (ServiceDesk by ManageEngine) to your platform. Do you offer any type of migration tools to import previous incidents for hist...
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Hi! On JIRA service Desk, when my customer close his web browser, his session is closed even if he use "Keep me logged in". So next time, he has to login on the customer portal again. Is there a way...
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When customer created an issue in JIRA's help desk, the default assignee gets an e-mail. The we get a second e-mail with, what seems to be, an auto generated comment "This issue requires your attenti...
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Is it possible to configure the SLA on the service desk to exclude comments from specific users / bots. For example: We have an automated system that checks the input of the customer and as...
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In a JIRA servicedesk I created a automation rule : Keep on top of SLAs. The trigger should be when SLA Time remaining < 60m and then it should send an alert to a specific user. ...
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Hi, We are using Lotus Notes, i have configured the email for JIRA and it's work (almost) very well. BUT: I have added a RULE to an email: send all docs to jira@mama.zz and in the journal...
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Hi! On JIRA service desk, when my customer respond by email on an issue, my Service Desk on agent side show the comment as internal. So my customer doesn't see his own response in the customer porta...
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Hi! I have two JIRA server: The first one is a JIRA hosted locally in our company used by our developpers The second one is hosted on the cloud and use JIRA service Desk to propose help to our cu...
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Within JIRA it is possible to create a service desk in two ways: 1) Select the "Enable Service Desk" option in the project admin 2) Create a Service Desk -> New Service Desk Project Want strike...
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Hi! On JIRA Service Desk Customer portal, there is no application navigator, no way to create a link and it's not possible to change the link "Help Center" (if I'm wrong, please tell me! ) S...
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I need to figure out who made changes to a particular JIRA Project Service Desk portal. Is there a specific location for these logs?
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Customer currently have only the My Requests page. But what about showing something more advanced, like other JIRA options available in JIRA?
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