Jira Service Management

We have created a custom screen with context specific tabs in order to make creation of the ticket more easier to the user when they are creating tickets through JIRA. But we are also using Service ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'd like for folks to submit a request that would be a sub-task of a different request.  Is this possibe?

• jira-service-desk

I want people from my AD to be listed as customers in Service Desk. I don't want them to have to sign in again to access the Service Desk Portal! Does Crowd solve this problem? Can I do this with a...

• jira-service-desk

Hello,  I try to achieve the following: I have two Service Desk projects created For each Service desk project I created a Group in which I put my users My problem is that my users continu...

• jira-service-desk

We have 5 agents Service Desk running on 2000 user JIRA license scheme. If we want to install a service Desk plugin, what license tier should we match? (JIRA users or Service Desk agen...

• jira-service-desk

Hi! I have only one portal on my Service Desk. So when my customer login, he is automatically redirected to my portal where he can select his issue type. Fine! But if he click on "Help Center" link...

• customer-portal
• jira-service-desk

We have the autowatch feature enabled in JIRA Cloud. When people create tickets through JIRA then they are added as watchers through the issue. If this same person creates the ticket into the same pr...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is Service Desk compatible with 6.4.10?    Getting the following when trying to enable it.   Unable to resolve 133.0: missing requirement [133.0] package; (package=com.atlassian.pock...

• jira-service-desk

Hello,   I would like to start correctly the implementation of your JIRA ServiceDesk. How would be the best approach/recommandation in terme of setup by knowing that I would like to support ou...

• jira-service-desk

• jira-service-desk

Can Service desk customers be allowed to edit description of a request?

• jira-service-desk

I would like to be able to have this filter work as a service desk queue   project in (Project1, Project2, Project3) and assignee in (person1, person2) all I get back in this case are those i...

• jira-service-desk

As the sys admin when I type in the reporter field it does a live search and I can select the customer who reported the issue. I also I am able to live search when creating an issue on behalf of some...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi! When my customer log in JIRA Service Desk, he is redirected on page servicedesk/customer/portals. Is it possible to modify this page add links to my website or to my confluence? If not, is ther...

• jira-service-desk
• welcome

Hi, How to add a macro into one request on the Customer Portal? If it is possible, i don't want to use a field, i just want to add a info macro for the users with a link to our Confluence.  L...

• jira-administration
• jira-service-desk

Hi,             We have deployed several JIRA starter instances using Service Desk. In case we want to upgrade JIRA to a 25 users tier, we need to upgrade all...

• jira-service-desk

We have configured a JIRA service desk portal with sign-up, as we want to be able to get emails directly into the customer portal. However, when a user signs up using the customer portal, it does not...

• jira-service-desk

Hi, The docs at https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email say I should: Adding an email account Open your service desk project and proceed to S...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying this approach: https://confluence.atlassian.com/pages/viewpage.action?pageId=770608231 But it's not working for me, no idea if I'm entering custom field ID in a wrong way or what. The ...

• jira-service-desk
• server

Two issues at exactly the same JIRA (internal and viewable by customer) status are being displayed on the "My Requests" Service Desk screen using different colors (see image below).  What are t...

• jira-service-desk

Hi,   We've recently switched to JIRA Service Desk and one of the most common requests is to reset a password. The service desk employees have typically used data sourced from our HR system to...

• jira
• jira-administration
• jira-service-desk

• jira-service-desk

Hi! I have created a csv to import my issues in JIRA Service Desk. During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request t...

• import
• issue-type
• jira-service-desk

Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users. We now want to allow non-Crowd users to use Service Desk in the customer role. How should directories be co...

• crowd
• crowd-administration
• jira
• jira-service-desk