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manage engine service desk migration

RMN_IT
RMN_IT August 21, 2015

I am interested in moving from my current incident management tool (ServiceDesk by ManageEngine) to your platform.  Do you offer any type of migration tools to import previous incidents for historical purposes?

 

 

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Napoleon Cornej
Napoleon Cornejo
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February 25, 2016

Hello @Paulo Hennig:  ¿is there a way to integrate it directly with the cloud?  
We would like to know if this product has integration with JIRA Cloud:  

https://www.manageengine.com/products/support-center/help/adminguide/api/jira-integration.html

 Best regards.

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Paulo Hennig
Paulo Hennig
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Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2015

Hello,
If you have the ability to export these incidents to .CSV, you can do it and import to JIRA as the following: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

 

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