How can I close resolved ticket after 5 days using automation rule

I'd like to define an automated rule which will close ticket which a in "resolved state" for more than x days.

Is it possible using Automation rule ?

2 answers

2 votes

Here is what I've done:

1) Create a new SLA "transition from resolved to closed"

2) Set the SLA time to equal X days as desired.

3) Create transition upon breached SLA from step 1.

4) Set your actions.

5) $$$$

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0 votes

Thanks a lot, it's working fine

Last question, is there any way to share SLA and/or automation between multiple service desk projects

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This is currently not yet possible. There are feature requests for it

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