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Jira Service Management
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We make new installation of the JIRA and after all project was moved corectly installed Service desk plugin. But it doesn`t wok: When click the button "Get started" it goes to the p...
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Hi, I know that I can use rewrite rules to have a friendly url for the JIRA Service Desk customer portal. I have setup Apache 2 proxy rules so that users do not have to insert the port numbers....
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The theme for my question is: where lost: hostanitic.atlassian.net my site. Is deactivated, if so why? I would like to advertise your friends, but not until you see it.
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Is there a way to just view (open in a separate pop-up screen) attachments in Service Desk issues? I don't see the need to download the reporters excel spreadsheet, on to my computer, simply to get t...
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I want to know how can I customize automatic outgoing emails in service desk. The actual need is to translate all email into spanish. Regards, Enrique.
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Can you associate issuetypes within a given project to either require a JSD Agent Permission or not?
I have an existing project with several workflows associated with given issues types, i.e. issuetype Workflow ================================ Inci...
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...bsp; The issue is the hanging, after submitting the "form" it shows as loading indefinitely. This was seen to be true on chrome and Firefox, reported by a different agent as well. T...
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Hi Team, I need to make all users of JIRA as actor in Automation plugin in one go in one rule. I don't want to create separate rule for each user in this plugin. Is this achievable? ...
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Sorry if this is a stupid question but i cant find the answer after a number of searches. I want to add a a postal address and phone number to a customer but can't find this anywhere. Is this a stand...
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I have just started using the JIRA Service Desk (server version) trial. I want to create drop down boxes, underneath the request type or issue type drop down boxes, to divide those types into sub-ca...
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Im trying to update JIRA Service Desk SLA custom field via REST API but I get Internal Server Error after running this in browser console: AJS.$.ajax({ url: "https://jira.server/rest/api/2/issue/T...
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How do I create a monthly report based on how many tickets are opened according to request type.
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Hi Team, I need to make assignee as unassigned after the issue has moved from project A to project B. I need when issue gets moved to Project B, the assignee should automatically become unassigned. ...
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Our Service Desk has a "time to resolution" SLA. The SLA timer is configured to start on any of these 3 events: Entered Status: Assigned Issue Created Resolution: Cleared The timer is configure...
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since a couple of weeks our help desk installations started having issues reloading the active page after some actions such as: change the status of a ticket change the ticket assignee It happen...
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Hi, I am pretty new to the service desk and would like to know if there is a way to customize the Automation alert message that an agent receives. The way I have it setup now will only send them a m...
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How can I add new field as a modifier for “OTHER"? This way OTHER can actually be defined instead of being lost in a huge list of "OTHER". Also if we find out that there is enoug...
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According to permissions for a service desk project I have set up the assignable user has to have the project role of admin or service desk team OR be in the jira-users group. I have a person in the ...
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When I forward mail to service desk (address provided for that), Service Desk automatically creates two identical issues. Is this problem with mail server configuration (see picture for mail handler ...
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HI, (disclosure: I'm very new to scripting, I took a C++ class about 8 years ago) I'm trying to fire a custom email via scriptrunner when the reporter is "Remote User". What scr...
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Our company wants to build a small Service Desk for an external customer. The reporter should be able to see to which of our agents his ticket is assigned to. Is there a way to archive that?
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We currently use Zendesk, and I'd love to switch. When I last trialed Service Desk it required a login to submit a support ticket. Unfortunately if our users are required to create an ac...
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You know how excited I was to try JIRA Service Desk? 100% You know how happy I am with my experience so far? 0% I signed up for the trial, I am the only agent and adminis...
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Hello, One of our customer ask to have an estimation per issue and per User. I would like to know if it is possible to have it automatically ? Must I create a custom field for that ?
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