Jira Service Management

I've been trying to create, edit and delete different projects for different testings. Now I'm having problems because I delete projects but some information is still there (workflows, fields, etc)....

• jira-service-desk

Hi all, I am currently evaluating Jira Service Desk (Cloud).  At the moment, I'm trying to lock down the Change Request process.  I'd like to accomplish a few things that are standard requ...

• jira-service-desk

I have an email request inbox set up on our exchange server. When sending an email to our support address, the email goes into the mailbox but JIRA Service Desk will not read the mailbox.  I ha...

• jira-service-desk

I am trying to remove un-used request types from a Service Desk project and can't find a way to do so.  Is there a trick to it? Or can this not be done?

• jira-service-desk

I have a server based solution using the Service Desk. There are times that a comment is added, etc. and our customers get the same email multiple times. It is not consistent so I have been unable to...

• jira-service-desk

Hi, We are just beginning to use Service Desk. We have some customers asking to see additional information on their customer portals. For instance, the agent the issue is assigned to (I believe thi...

• jira-service-desk

Hi, we've using differs states as the standard "open/close" and don't using the resolution tag. Is there a way to modify the filter  "open request", "closed request"? Alternative how looks th...

• jira-service-desk

Hi, Problem We upgraded our JIRA and SD to the latest version 7.7.1. There was no changes to configuration nor any other settings. Before, I was able to create myself from received from my cus...

• jira-service-desk

Hi All, Can we set Due Date value automatically by  Now+SLA on JSD.

• addon-com.codebarrel.addons.automation
• jira-service-desk

There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...

• jira-service-desk
• confluence
• jira

Hi Team,   JIRA service desk FAQ is not responsive with mobile device. please help Link: http://support.neatideas.com.au:8080/servicedesk/customer/kb/view/950358?q=ticket&q_time=151...

• jira-service-desk

Hi, I am currently working with workflows and transitions and would like to understand how the  status and transition are visible to customers in the portal. for example, I would like to the cu...

• jira-service-desk

...dding customers or allowing public self-registration. Surely there's import and sync options? https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-m...

• jira-service-desk
• customer

Hello, I use JIRA server 7.5.0, JIRA Service desk server 3.8.1, Confuence server 6.3.4. There is service desk project with linked knowledge base. Knowledge base space permissions are: anonymous - ...

• jira-service-desk

Hello. I want to install JIRA Servicedesk Server in a Windows machine. Now I am using SQL Server 2014, which is in a different machine (another ip). I think my alternatives to connect JI...

• jira-service-desk

We have all levels of users that log into our Jira Service Desk Portal.  They can't be conveniently be divided into groups.  Some users have just been with our organization longer and know ...

• jira-service-desk

I have found the https://translations.atlassian.com, but i cant implement the translation on my server.

• jira-service-desk

It would be nice to know when the Jira Service Desk software was actually attempting to send an email to the reporter, watchets, participants, etc.. and what changes initiated them in case we have a ...

• jira-service-desk

is there a limit to the number of customer portals that can be created? Many thanks in advance

• jira-service-desk

Do you know of a way to exclude a range of resolution dates from within a range of resolution dates. I want to create a query of resolved tickets from the start of month to the end of day yesterday ...

• jira-service-desk

My team is trying to add new customers as they type in their email in the "Raise a Request on behalf of" field. For some reason when they do this it is sending out an invite to the service desk team ...

• jira-service-desk

Hi, I want send approval link from JIRA service desk to another system in organization. After accept/deny, result should return to JIRA and workflow go to next step.  how can I do it?  an...

• jira-service-desk
• approver

Hello, In my Service Desk project, i need to display a request to an agent only when it has been assigned to him (or this group).   Can you help me to do that ?   Thank's for your...

• jira-service-desk
• permission

Hello, In project settings > customer notifications > "Request created", is there a way to  display/include in the body of the email (outside of having to click the "View Request") the co...

• jira-service-desk

When I go into a "Modify Issue Type Scheme" screen, I see a list of all the possible issue types. Most of the available issue types are distinct but I am confused by 2 issue type...

• issue-type
• jira-service-desk