Automatically Set Due Date Using SLA

[Rajneesh Tyagi]

Hi All,

Can we set Due Date value automatically by  Now+SLA on JSD.

[Gonchik Tsymzhitov]

Hi! 

If you have a scriptrunner you can write own post-function:

• https://community.atlassian.com/t5/Jira-questions/Using-ScriptRunner-Post-Function-to-set-issue-Due-Date-based-on/qaq-p/34657

Actually, you should remember about different way for write data. 

• https://community.atlassian.com/t5/Agile-articles/Three-ways-to-update-an-issue-in-Jira-Java-Api/ba-p/736585 

In your use case, I can suggest CustomField.updateValue method. 

Hope it helps.

Cheers,

Gonchik

[Gonchik Tsymzhitov]

Have you tried the "jiraDate"?

"duedate": " {{ #issue.SLA's.fromString.toDate}}format=\"jiraDate\"{{/}}"

 Reference

https://docs.codebarrel.io/automation/smart-fields/working-with-dates.html

Cheers,

Gonchik Tsymzhitov

[Rajneesh Tyagi]

used this on already but din't work out

EDIT ISSUE

Error editing issuesSCLORD-1377 (Error parsing date string: format="jiraDate" (duedate))

[andreas]

Hi Rajneesh,

Can you share a screenshot of your 'Edit issue' action configuration in your rule?

Also take a look at our rule troubleshooting guide: https://docs.codebarrel.io/automation/overview/debugging-a-rule.html

In particular the 'Log action' described there might help you debug this problem!

Cheers,
Andreas

[Rajneesh Tyagi]

[Rajneesh Tyagi]

Hi Andreas,

i did use Audit log just to get value of issue.SLA's but it shows a blank field no value is logging. please let me know what is missing here.

[Gonchik Tsymzhitov]

Hi, 

Could you change the access to field using custom field id?

"duedate": "{{#issue.customfield_9999999.fromString.toDate}}longDate{{/}}"

You can get id using Custom fields tab in Issue on administration panel after click edit. In url, you can see the Custom field id.

Hope it helps

Cheers,

Gonchik Tsymzhitov

[Rajneesh Tyagi]

hello Gonchik

Thanks for the reply, i have used customfield option earlier , that didn't turn out. i have a doubt about Locked custom field in jira. Can i access locked field and update them?

[Nic Brough -Adaptavist-]

Do not unlock fields - they're locked for a reason (stopping you from putting in broken config)

[Rajneesh Tyagi]

Hello Nic,

Thanks for the information, what can be done further to get SLA customfield values.

[Gonchik Tsymzhitov]

Hi!

Sure! Pretty easy was is use Automation plugin,

https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

Hope it helps

Cheers,

Gonchik Tsymzhitov

[Rajneesh Tyagi]

HI Gonchik,

While using jira automation plugin i am getting below error. I am trying to update "Due Date" custom field.

Action details:

TRANSITION ISSUE

Unknown fields set during transition. Field may not be on transition screen. Fields ignored -

Due Date (duedate)

Transitioned issues to

Completed

[Rajneesh Tyagi]

Hi Gonchik,

While updating "Due Date" with the value of SLA's in jira Automation i am getting below error. can you please help me to solve this.

here is the json string.

{
"update": {
"labels": [
{
"add": "triaged"
},
{
"remove": "blocker"
}
],
"comment": [
{
"add": {
"body": "Thanks for raising {{issue.key}}."
}
}
]
},
"fields": {
"duedate": "{{#issue.SLA's.fromString.toDate}}longDate{{/}}"
}

i im trying to achieve due date out of SLA. but getting below error

Error editing issuesSCLORD-1353 (Error parsing date string: . (duedate))

pleaes help me to resolve this.

[Doğucan Baskın]

Hello @Gonchik Tsymzhitov,

Is it possible for you to explain more how to do it with Automation plugin? We have JSD cloud and I am struggling to find a solution for this. It would be really good if you can enlighten me :)

Thanks in advance!

Kind regards.