How do you delete a request type?

[Jodi Chase]

I am trying to remove un-used request types from a Service Desk project and can't find a way to do so.  Is there a trick to it? Or can this not be done?

[Alexey Matveev · Accepted solution]

You should go to the project settings, choose Request Types and delete the required request type:

[Jack Brickey]

BTW, if you think you might want the request type later you could simply hide the request type from the portal. When you delete any existing issues of that type will remain in the system so you can find and customer can still see/act on them.

[Jodi Chase]

Thank you, it was a display issue, I had to scroll to the right to see it.  Aiyiyi. Happy Monday!

[Hieu Dang Trung]

how to hide this. if i delete, old data can lost field request type and meet problem.

[Deleted user]

If the Issue type belonging to the Request has been deleted, a Request can no longer be deleted. Just add the Issue type and then delete the Request.

[Karolina Świrydowicz]

You are so right. Thank you :)

[victorfdezespada]

in my case it does not leave me, it remains thinking but it does not erase it

[victorfdezespada]

[victorfdezespada]

it indicates it as eliminated but, it still shows

[Ana Manea]

I have the same issue.  Can someone please look into this?

[Sijmen van der Willik]

Same here

[Ana-Maria Manea]

In my case, when I was setting up my new project, I removed some of the request types from the workflow scheme that I was using in Service Desk because I didn't need them. That's why I couldn't delete a request type that was created previously, but now it wasn't used anymore. Maybe you have the same problem.

Anyway, I think it would be great if some proper error messages would be displayed in this type of situations so that the user will know faster where the problem comes from.

[Bruno Vieira]

cant remove issue type hidden form portal