How to swipe all the content of my JIRA?

Andrei Akentjew February 19, 2018

I've been trying to create, edit and delete different projects for different testings.

Now I'm having problems because I delete projects but some information is still there (workflows, fields, etc).

How can I swipe my account completely in order to start again from 0?

Thanks!

2 answers

0 votes
Asha Goyal
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August 7, 2022

Hello There, 

 

Here is the steps:

1)Navigate to https://admin.atlassian.com and log in with admin / site credentials.
Select the site that needs resetting.


2)Select Manage Subscriptions under the Subscriptions & Billing heading within the left column of the UI.


3)If there is only a single application / subscription within the site, you will need to add a new temporary one. (watch how in the video)


4)Once there are at least two applications / subscriptions, click the ... for the one that needs to be reset and choose Delete only if you have a backup! cheeky
Type DELETE in the confirmation box.


Provide a reason for Atlassian. (This really does help)
Click the Delete button.

5)Wait for the Site to update showing that the application / subscription has been deleted.
Reactivate the application / subscription by navigating back to Site Settings and selecting Discover Applications under Subscriptions & Billing (left column)


Find the application that was deleted and click the Reactivate button.

0 votes
Thomas Deiler
Community Leader
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February 19, 2018

Dear @Andrei Akentjew,

For JSD Server: shut down Jira, drop all tables in DB, delete Jira-home (save dbconfig.xml before), start Jira with saved dbconfig.xml.

For Cloud: Open ticket to reset your virtual instance.

So long

Thomas

Andrei Akentjew February 19, 2018

@Thomas Deilerthanks for your answer.

Sorry for the basic question but where can I create a ticket?

Thomas Deiler
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2018

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